Handinger's Ft Myers installed Luxury Vinyl over my glued down wood floor subfloor concrete. With in a year I had moisture problem. Vinyl popped up moisture droplets calcium deposits wood rotted all three bedrooms. They said I had a leak and moisture was coming from somewhere. I had water detection companies x 2 plus homeowners insurance no leakage. Investigation concluded The cause was from the vinyl laid on top of wood floor that was glued down to cement. I researched the manufacturing company guidelines for install. " do not install on top of manufactured wood floor glued down on concrete". I have received emails from Handinger FM they insisted that I have a leak or a moisture problem and they can not warrantee the flooring. I said funny because when I removed the vinyl floating flooring the wood floor glued down to concrete suddenly dried out. Hmmmm! No water or moisture to be seen. Even when I ripped up the wood floor to bare concrete. No water no moisture! I have ask the moisture reading that they took. No answer. Very very disappointed. I spent 6000 dollars on the floor. The installers should have never put the Luxury Vinyl with water barrier on top of mfg. wood glued floor. They made a mistake. It would be nice offer something but no. God forbid if you could be human and compassionate and admit to a the mistake. read more

Three day project going on 14 days. Wrong measurements, miscommunication, wrong equipment, delays in installation, original crew did not finish job and second crew did not know how to properly lay hardwood floors resulting in a poor finished product. Promises to "make things right". The last room looks like it was a do-it-yourself project intead of done by a professional flooring company. We relied on the business reputation for a smooth job..this project has turned into the worst remodel we have ever had done. read more

The tile installer was to show Monday between 8-10. We callled at 10:30 since no one showed and did not receive a call. Customer service not to concerned. Told us someone would be at the house tomorrow by 8:30. Finally someone came at 9:15 then worked a total of 3 hrs. (Remainder of time at lunch or on personal phone calls). Wednesday he actually got some work done. Thursday worked until 3:15 to lay 8 tiles and grout. Mind you this is a 50 sq. ft. powder room which was to be completed in 2 days per salesperson and scheduler. Called Wayne you is supposedly a manager who again could care less. They request payment in full prior to install. This should have been a red flag. The installer broke the toilet flange in addition other damage. If you don't care about working with a customer service dept. who doesn't care then go with them. After this experience you can be sure that we will never give them any of our business in the future. read more

My sales rep, Spring went above and beyond to assure I was thrilled with my new hardwood floors and rugs! I'll definitely be back in the future with more remodel projects. Great value, quick installation and excellent product! read more

My wife and I were searching for an area rug for our condo. We visited several stores and found them to be of poor service and what seemed to be "unhelpful service staff". We then found Hadinger's. The inventory was excellent as was our salesman Bill Preussner. Bill took the time to show us many different rugs and his opinion on what to use was outstanding. It was not a large purchase but with the service we received you think we were buying wall to wall carpeting. Great rug and a great service. read more

We were amazingly impressed with Sherri at Hadingers! We have worked with many carpet and flooring companys and she really stands out because of her thorough product knowledge, incredibly efficiency, prompt follow through and delightfully attitude! read more

We had a tile floor installed. We SPECIFICALLY asked if they do their own work or do they sub-contract. They told us they do their own work. Well that was a lie. They sent 3 guys and only 1 spoke English. They were here 1 hour and said they needed a new tile cutter so they left for 2 hours. They made such a mess in the room while working and at the end of the day left dirty pans and empty bottles and soda cans on the floor for the next day. Then sent a woman and man to do the grout and what a mess. They had wrong color grout so said they will come another day! Did a terrible job. Many spots with no grout at all in them. Harbinger didnt care about any of it because they had been paid. Never again. read more

Thank you, Rachel for your phone call and help last Friday. Rachel arranged to have the 9 by13 foot rug delivered that Friday, after reading my review. The delivery men were extremely helpful and spent some time helping us with the placement of the rug in our family room. read more

OK FOR FLOORING. TERRIBLE FOR CABINETS!!!!. Ok so here is my story. Being new to Naples and wanting to refurbish our winter home (snowbirds) we just purchased we went to Hadingers to put in all new tile flooring. We noticed while we were there in the showroom they also did kitchen cabinets. We knew Hadingers had a good reputation for floors but we didn't know they remodeled kitchens too. Anyway we ordered all the new flooring and that went pretty well. We sat down with "Joe" to design a new kitchen. He came out to the house. Did measurements and we ordered a new set of cabinets. We returned home to CT. When the cabinets came in we booked another flight down to Naples to be there for the installation. We called Joe, but no answer. Called several times and no answer. After asking for the store manager we find out Joe no longer works there. Ugh! Project is now turned over to Melissa?? Who is Melissa? Was anyone going to call us? This guy just designed our new kitchen and took a deposit. We talk to Melissa who assured us we were in good hands now.She would see the project to the very end. She is very nice on the phone. We make an appointment to see her and to be there to coordinate the installation. OK we fly down to meet her only to find out she is ill. I guess we flew down for nothing. No call nothing! Anyway we eventually meet with Melissa to help coordinate installation which was a disaster. The Hadinger installer didn't know the lay of the land, where the cabinets were going, nothing. So much for Hadinger supervising their own installers. The installer was a nice guy but received no direction from Hadinger. Good thing we were there to show him what had to be done. OK now we are in the home stretch. Most of the cabinets were up (based on our involvement not Hadingers.) Only one cabinet was ordered wrong size. Really just one more day of work and then we could fly back home. Wait a minute! No installer shows up on the last day. Calls are made. No Answer. Melissa is out ill again??? Hmm?? What should we do? Well we packed up and came home. Of course Hadingers calls and wants payment....but aren't you going to finish the job? Hadingers eventually agreed that they should get paid in full until the job was done. If the installer just showed up the last day the project would have been done by now. OK lets finish it when us snowbirds come back in January. Given everything that has gone wrong so far we wanted to be there. So today we call to set up an appointment for January. We figure give them a month notice to coordinate with their installer. Guess what? Called and called but no Melissa. Oh, someone then tells us she doesn't work there anymore. Are you kidding?? I'll keep you all posted on the next developments. But this is now ridiculous. Someone needs to begin to manage this store. read more

We were told we would have the floor and wall tile for the shower in approximately 1 1/2 weeks. The wall tile came in on time, but the floor tile was delayed time and time again and after 3 weeks I cancelled the floor tile order and bought the tile from another source and had it installed that night. I also saved approximately $400 on the floor tile by purchasing the tile from another source. The salesman response to the whole process was he's doing the best he can, "just doing his job". My response was your doing it very poorly. We were so dissappointed with our salesman customer service responses and his follow up on the floor tile order. We had another issue with the wall tile. He did not tell us the 10 x 30 inch tile came 7 per box. The purchase order was for 22 tile. We received 28 tile. He would not refund the money for the 6 tile that cost us approximately $20 per tile. read more

I have been buying rugs from Hadingers for the past 16 years . The selection just gets larger . I was soo impressed with my sales person Patricia . She knows exactly what to show me and is very good with helping me find what iI am looking for . Its fun shopping with her and the experience feels like im working with a a personal shopper . D read more

From incorrect measurements by their designer to wrong information given the contractor who was removing the old flooring to a totally untrained, unprofessional crew sent to finish the last room which was a terrible job and took two more days to correct..a three day install took 16 days. We were so disappointed. Everything thing that went wrong was entirely on them and this had been with 6 months of planning and coordination with their designers. They did, however, refund some $ off the job as compensation but we would never recommend them to anyone. This was engineered hardwood and tile rooms, not carpeting. read more

Worst customer service and rugs!! Bought a rug from them a couple of months ago and it is fraying and looks terrible. Spent a $1,000. I won't ever go back there!! Employees lie and make you feel like your the problem. Run from this store. read more

I really disliked working with this business. From the moment i walked in the encounter was directed to the salesmen's benefit, not the customer. They insisted on assigning me, the customer, to their selected salesman. This assigned salesperson was not helpful and misleading. I could never escape from the companies pre ordained loop. The choices were limited by the salesperson's random conduct and the product delayed. I am very dissatisfied. read more

Purchased laminated F flooring for four rooms in January 2012,. installed February 14,2012. Salesman said the installer would make the decision if the floor was level or needed to be corrected The installer laid the floor, Hadinger sent the wrong transition strips called the salesman the next morning advised him about the wrong color strips and there are several areas were the flooring makes noise when walked on and are not level. the salesman said they would correct that when the he came out to instr all the correct strips. Finally the strips came in about a week ago. I called the installation dept yesterday they were going to call me back yesterday and that did not happen. however recv'd a call the installer was on his way this A.M.. Installer informs me the salesman should have charged me for leveling the floor and the new strips he was going to install are not the correct ones and will have to be reordered requested C.O.D. on the balance after the floor was laid. Big mistake I paid them the balance After waiting a month I am nowheres. Before this waiting game I recommended a friend to them will never do that again Done with Hadingers read more

I will never do business with this company again. Worse experience multiple times. No one returns calls, emails or text messages once they have your money. Stay far away!! There is NO customer service or friendliness. read more

We purchased a rug from Hadinger a few months ago and it is falling apart. Talked to the sales rep who said the Company cannot return this product top their Vendor and stressed that he is on commission. Bottom Line.....Bad Company with poor a poor relationship with their vendors and little Loyalty towards their Customers......in summary of Haginger....Bad Company, Bad products.....Stay away! read more

From the sales person to the installers, it couldn't have been easier. They were patient as our community needed to approve the laminate in the bedrooms. The installers were finished with the entire condo in a day and few hours the next to return all the furniture to its proper places. The installers, MIchael and crew, were great keeping us informed of the progress as my parents were out of town and I was overseeing the project. Floors look phenomenal! read more

The salespeople were exceptionally nice and helpful, and the rug choices were great. I was very impressed with the free delivery and installation service also. Excellent family owned business. read more

Very, very disappointed in the customer service. Because of Hadinger error in measuring our master bedroom and leaving us 18 tiles short...it took 10 days to install, rather than the promised 2 days. We had to take off extra days from work and our guests who flew to FL to visit had to stay in a hotel because we needed the guest room. No discount was given for the inconvenience. Poor customer service. The manager did not even respond to me. read more

Gail is a great help to choose area rugs. She knows every rug in the place and will work with you to find one in your price range. They have everything there to satisfy your needs and Gail is so helpful! read more

Our sales Rep, Jeff, was very helpful! The installers (Bob and his team) did an outstanding job installing hardwood flooring (to match our existing floors) in the rest of our home. Working with Hadinger was a great experience and we would certainly recommend them. read more

Ordered 185 sq/ft of travertine tile, was suppose to be mostly beige. I know about coloring of natural tile as I have it in 25% of my current house. When the order arrived 75% of the tile was pink, not slightly pink but PINK. I brought the tile back and said I didn't want it as it is not even close to the sample they have on the wall, which is described as beige and has 0% pink. They offered me a $23.47 refund, because they charged me the customer shipping back to the distributor. Overpriced crap products. read more

We have had an extraordinary experience with Hadinger Flooring and it's representative, Smith Bryant. We purchased a beautiful condominium apartment in Pelican Bay in North Naples, which proved to have a major problem -- the wall-to-wall carpet was musty, making it difficult for my wife to breathe. However, we had to leave Naples for one month immediately and, thus, requested Mr. Bryant to oversee the total replacement of our wall-to-wall carpeting. We returned one month later to find our beautiful condominium exactly as we had left it, with one glaring exception: it now had a beautiful brand new wall-to-wall carpet laid throughout the entire apartment. My wife was overjoyed because she could now breathe with no problem. We are deeply grateful to Hadinger, it's superb workers, and, especially, representative Smith Bryant for the exceedingly fine work they did on our condominium. Everyone we met at Hadinger was without exception congenial and very helpful. We strongly unreservedly recommend Hadinger for its dependability, integrity, and fine work and service. read more

Worst experience ever. They left my new Clive Daniels sofa outdoors the first night along with my bed. Marked up freshly painted walls in every room, urinated in the bath tub and left all lights on when Non-English speaking, non-licensed, tile sub contractors left. Asked Hadinger Mgt if they were employees, at first they lied and said yes. The wood floors were installed, but not finished, they simply did not come back. It took 2 wks for Hadinger to respond to damage and attempt clean up and finish wood floors. Carpet installers left front door standing WIDE OPEN when they left in the rain. There is no overhang so the new laminate entry got wet. $17,000 and two months of hassle for horrible service from a company I had expected more. Truly the worst company I have ever had the misfortune of contracting with. The lies are offensive on some very basic level. No matter what was promised, the next group of sub contractors still was not managed and left the property a mess. I cannot recommend Hadinger Flooring. read more

This review should have been done earlier but one knows how time fly's. We had been shopping for the best bids and of course the company that could deliver the best service and shopping experience that we expected as shoppers. We researched 3 companies and decided on Hadinger Flooring. From the moment we met sales rep Olga vonRinteln we knew that we wanted to do business with Hadinger. Hadinger wasn't the least expensive of the 3 but Olga's assistance and Hadinger's service commitment, installation schedule and guarantees made us feel very comfortable in doing business with them. Also, the installers were very professional, clean and neat in their installation and handled all the moving and re-moving of all the furniture. Hadinger's and Olga's commitment to sales, delivery, installation and service in our opinion is second to none. We now have beautiful floors that will last for many years to come. Thank you Hadinger Flooring, but more importantly, thank you Olga for a great sales and service experience and for treating us like we were your only customer. Job well done! read more