Lara was so helpful when I went in to buy rugs for our new home. The quality was outstanding and…read morethe owners were so helpful and nice. Anne Catell

Great experience. Mario helped me pick a beautiful Tibetan rug!!! I highly recommend you go there…read morefor a good selection in every price level. They are honest and attentive and care about their customers!

We just purchased carpet through Olivia at the Bonita store yesterday. She was very professional…read moreand helpful. Since we have not had it installed yet, I will have to update this review then but so far very pleased.

Save yourself a lot of frustration and money and go somewhere else! They sell you on maintenance…read morefree flooring and a lifetime warranty, yet they don't stand by it. The installation is shoddy and done by the same people that do Home Depot's, so you can go there for a lot cheaper. The quality of the flooring is awful! We have had nothing but problems. It chips if you so much as breathe on it! You call them to fix it and they send someone with crayons that don't match the color of your floors. They give you the runaround and just don't care. Total waste of

The selection at Homesense is amazing! I'm so overwhelmed. I could spend the entire day here. They…read morehave so many darling and precious things for your home. The kitchen plates and things are great. I got a queen size quilt with two shams on sale for $18. They have great outdoor furniture and big rugs.

Great place with great service and the selection was over the top would highly recommendread more

when you sign their contract,realize that you are giving them permission to run your credit card…read morewithout you knowing it.When I called to make a payment and discuss a refund for 200 square feet in unopened boxes I was told that I didn't owe anything because they had already run my credit card without me knowing it. Ask to see floor when it comes in. They OK it and when you get it you realize that it doesn't look like picture or sample. Then you are told that there is a 30% return fee. Have an independent person measure your floor. I had over 500 square feet left over and when I measured and confirmed with layout of house , I realized that they measured wrong or they included a room that wasn't to have floor replaced. The reason I think that is because the floor layer called me at work to say he couldn't work there because there was too much stuff in it. That room had a large sign on the door saying no entrance. Owner said he would credit for unopened boxes but gave me a $100. Finally, not only are you paying for unused floor but you are paying for underlayment and labor for extra flooring. The only good thing was the person laying the floor did a good job and was very professional. I would use him again but never that company.

The showroom is beautiful but the product that arrives at your home isn't the same quality. They…read moredon't have any type of return policy so make 100 percent sure you love everything before signing on the dotted line. We ordered an item that wasn't in the showroom and "trusted" the designer and now our great room looks very mismatched. overall very disappointed

Professional! No pushing, not salesy. The designers on staff are truely experienced. The…read morefurniture quality surpasses all the higher end lines I've shopped for years, and at lower prices! All wood construction. Timeless styles and Made in the USA! If you want heirloom quality and shop at a store that cares more about your project than making a sale, Bassett is your answer!

Stay away. They offer free shipping with certain products and they take your credit card number,…read morebut did not offer a shipping address option. When I called Chris said that they don't take credit cards online. I asked him where my credit card went since their site took the submission and he said he wasn't the webmaster, but he would take my card over the phone for $500 and then I could wire the balance. wtf I then asked about the free shipping and he said that was basically fake advertising as well and that they are only offering that on one product. A sink or something. Total false advertising, possible credit card fraud capture and a complete bait and switch.

First I would like to say that if you are in the SW Florida area you have to see the showroom! It's…read morelike walking through a fine arts museum. Chris Campbell was very helpful helping us picking out 2 bronze statues for our pool area. Fines was easy to work with and, was very accommodating working with us as construction delays forced fines to hold our purchases longer than planned. One of the large statues developed a stress crack. Fines replaced the statue. I covered the cost of the return shipping and the new item shipping cost. I could not have asked for a better overall service experience.

(Naples, Fl location)This place is the WORST! Rich at the warehouse is rude. The owner (Adam) is…read morenot there and does not return phone calls. The installer Tony was a complete nightmare. He showed up and was upset that he did not have the proper materials in his van to start the job. I was accommodating and let him leave the carpet in my garage. He was a no show for about 3 weeks because he said it was too cold to install my carpet in my house? When he did finally install he did not clean up after himself and left a piece of carpet missing from the top stair. He told me he would be back excuse...car broke down, family emergency, someone having a baby. He finally returned with the wrong color trim and NEVER FINSHED THE JOB. I give them an F in customer service. Buyer beware. The loction is Naples, FL not California.

This is the best company to work with! They did a phenomenal job installing carpet in my home. They…read moreinstalled it in one day! Highly recommend them! They have great quality carpets and flooring for a great price. The team is very polite and professional.

If I could rate them lower I would! Overcharged for floor covering exact same I could have bought…read moreat Floor and Decor for half the price!

My floors were installed two years ago and they are still beautiful!…read more Simply, beware of salesman Bill Herman! Up charges of 25% by the time the job was done.

Josue came on time, was able to work around us moving stuff while he was there and did a fantastic…read morejob. I couldn't believe how great the carpets for 3 bedrooms and stairs looked in just two hours of him being there. Will 100% be using their service again in the future.

Excellent Job!!!…read more Joshua arrived at the house on time and did an amazing job cleaning our white sofa and a few rugs. The price was excellent and the results are outstanding. Thanks again!

Best experience from showroom visit to selecting carpeting to home visit for measuring to expert…read moreinstallation. These guys are professionals. We would definitely call on Britts again for our flooring needs and don't hesitate to recommend them.

I so wish I'd have checked YELP before my elderly mother did business with them. DO. NOT.GO. THERE!…read more You have to put $900.00 down which is NOT refundable. Then sent the wrong carpet and tried to blame my mother! So, at $900 non-refundable on every order, they can ALWAYS send the wrong carpet and come out ahead. Because of the deplorable treatment of my mother I will never go to this place and will post as much negative as I can concerning their business practices.