Your loved ones deserve compassion, dignity, and timely care during the most vulnerable stage of life and this company is NOT that.
We waited four long, agonizing days after a hospice consult was placed for someone to even show up. Day after day, no call, no explanation, no nurse, just silence, while our family member suffered. It took repeated calls from doctors, hospital staff, and family members before anyone finally came.
When the nurse did arrive, she was rude, unprofessional, and completely unprepared. Instead of focusing on the critically ill patient in front of her, she was attempting to verify insurance benefits at the bedside, something that should have been handled long before arriving. We waited four days, and you're telling me that verification couldn't have been completed in that time?
To make matters worse, she repeatedly emphasized that they are "not affiliated" with the hospital, despite the similar name, which is incredibly misleading to families during an already overwhelming time. Let this serve as a warning: just because the hospice shares a similar name with the hospital does NOT mean they are connected or coordinated.
There is absolutely no advantage to choosing this company based on name alone. If you are in the hospital and a hospice consult is suggested, you have the right to choose another provider. Please advocate for your loved one and request a different hospice group.
If you are looking for compassion, professionalism, preparedness, and basic respect during one of life's hardest moments -- DO NOT use this company.
Families deserve better. read more