About seven years or so we had Ayer come out and remove the old broken clay weeping tile in our…read morebasement and install a new system complete with sump system. They did a nice job no more water in the basement. Hated the little in ground sump discharge tank in the yard...always standing water. We ultimately had a local contractor reroute the sump discharge to the city storm sewer system $$$. It resolved the problem. Ayers at the same time also installed new basement windows (wrong type) but never finished the installation until months later after a lot of calling...in the interim we patched them as best we could, but our basement became a haven for spiders and other insects. The next year at our annual Ayers sump inspection, Zach (Zachart Stout) pointed out the failing of our 80-year-old north basement wall, of which we were already aware of. So, by 2026 after annual inspections by Zach, the wall situation had worsened to the point of needing repair (or take your chances). An Ayers crew came out and installed a series of GeoLock wall anchors to stabilize the wall. Their work was timely, very efficient and left no mess. We probably would have rated Ayers with a 5 if it hadn't been such a poor previous experience with the windows. Thanks, Zach, for your help and advice over the years.

BUYERS BEWARE Our…read moreinitial consultation and meeting went very well. The sales representative was warm, professional, and made a great first impression. Unfortunately, everything changed when we had to request a refund of our deposit after my husband unexpectedly lost his job. We contacted Sam and Sandy (in their call center) to explain our situation and ask about the company's refund policy, with every intention of moving forward with the project once we were back on our feet. Regardless of whether a refund was possible, the way we were treated was unacceptable. Instead of empathy or professionalism, we were met with condescension, hostility, and a dismissive "not my problem" attitude. When we simply asked for clarification, we were made to feel like an inconvenience rather than valued customers. Sandy,(one of the call center representatives), even went so far as to threaten legal action after we informed her that we intended to leave a review about our experience. My husband and I both work in sales, so we understand that sometimes the answer has to be "no." Delivering bad news is part of the job. What isn't acceptable is treating people with disrespect during a difficult time. The level of customer service we experienced was a complete 180 from our initial interactions. Based on my own background in home sales, this raises serious concerns about how this company treats

Professional. Reliable. Honest. Great work at an amazing price. Doc Crawlspace and Michael do an…read moreawesome crawl space.

From the owner: Doc Crawlspace LLC has provided quality services for waterproofing, foundations, insulation, sump…read morepumps, and power posts since 2016 in Oakland County, MI, and the surrounding area.

Mr. Sponge is a wonderful company to work with. I'm currently taking care of my Mom who has lived…read morein her house for over 35 years. I have had to take care of needed repairs that came to my attention. I had Keith come out in August of 2024 and repaired 3 tie rod leaks. He did a great job. In May of this year I had to have more work done that I wasn't aware of because the leaks only occurred during really heavy rains. This time Dean came out and did a great job. 22 tie rod leaks and 2 cracks were repaired. Dean also gave me recommendations on companies to call for the remaining leak that Dean's company can't handle. Mr. Sponge's scheduler and Dean were able to accommodate my having to care for my Mom and being available to assist with showing Dean what I needed done. Mr. Sponge is a great company.

HIGHLY RECOMMEND! My…read moreinteraction with Mr. Sponge Waterproofing Inc. has been nothing short of satisfactory. Honesty, dependability and quality workmanship are qualities I look for when doing business with companies. Mr. Sponge has met my expectations in those regards. I was first introduced to the company in 2018 when I inquired with them about the sealing of foundation cracks in the basement of a property I owned at the time. I submitted an online request for consultation and within hours I received a response from the owner, Sherrill Dean Teaster. Although my problem did not require Mr. Teaster's services, I was very appreciative of the time he took to provide an informative, detailed explanation of how my problem came about and the steps I could take personally to bring about its resolve. Mr. Teaster's empathy and honesty were admirable and left an everlasting impression on me, which is why I sought his services just recently. I observed Mr. Teaster as he completed my service repair and it is apparent that he is a master of his craft as he performed with the level of care, accuracy and thoroughness you'd expect from a skilled professional. My customer experience with Mr. Sponge has been gratifying and I expect the results of their work to be just as pleasing.

Knight's Excavating recently replaced our sewer line using the pipe busting method. They did a…read moregreat job and were pleasant to deal with. The job required digging twice into the city street, but they did so without complaint. I should mention that they took great care in restoring our front yard/garden to its original state, including a gravel walkway with curved metal edging. The entire crew is hard-working, polite and very patient with questions and requests. I'd have no hesitation hiring them again. Recommended, to be sure.

Bob Knight does stellar work, with an eye for detail and literally years of local experience to…read moreback it up. We needed grading work to redirect water from impacting the foundation at the back of our house. And we wanted to have that water (and water from our downspouts) end up nicely in a rain garden out front. Bob knew exactly what to do for our situation and handled it all in three days, including building the rain garden. Bob gave us a fair price, kept his word throughout the process, didn't cut corners, and showed up when he said he would with his hard working team. He's a standup guy, to boot, and great to talk and consult with. We are pleased with the quality of the work and the straight talk. Wholeheartedly recommend Knight's Grading and Excavating.