Good customer service from Nick cool guy who help me when I was waiting in line for a washread more

Bad management to schedule major construction going in to snow/salt season…read more Employees hey 5 stars, managers 0 stars.

I love going to this place on the late night, when no one is there. This self serve part still…read moreworks and I don't have to rush. Today however I went through full service, and got the premium package that included the Rain X and tire shine. Now, let me tell you exactly how dirty my tires still are. They half way dried my car, and just wiped briefly over my wheels. It actually looked worse after because they wiped parts of the wheel clean, and left the wheels heavily soiled still. I'll just go back to doing my own thing on the self serve side. The one guy was nice enough to go get my tokens for the free vacuum, after the other guy blew me off about it. So overall the service wasn't bad...just the wash itself.. Somehow after the wash I ended up with what looked like smeared bird poop on my window, and I went over all my windows prior to the wash. Because sometimes the drive through wont get it off, especially the back window. Not to mention there was no bird poop on my car initially...lol #WhoDoneIt

Great car wash!!! I show up here on a weekly basis. It's in a really good location and has pretty…read moregood hours. You can go thru the car wash while staying in your car and at the exit an attendant will dry you off. Another option is washing your own car in a stall which I've also done before. I was able to wash my Nissan Armada with all my normal cycles (i.e. rinse, soap, tire cleaner, soap brush, & rinse) with just $5. I'd say that's pretty good time settings in the stalls or I'm just really efficient which is also really true!!! If you opt for the car wash stalls, you'll have to pay to use the vacuums. If you go thru the car wash, free vacuuming is included! Remember to ask for the vacuum token if they don't give it to you. They also offer other cool options like towel service for one time $3 fee, a monthly fee for unlimited car washes, and VIP cards (i.e., a loyalty stamp card) which gives you a free car wash after your 10th wash. The 11th wash isn't just the cheapest wash on the option board either. It's the top tier wash!!!

A few months back, I was taking advantage of the service provided of the free vacuums. Being…read morecareless and not paying much attention, I took my air pod out of my ear and placed in my center console. I began to vacuum and did just the thing I didn't want to do. I sucked it up in there and in a matter of seconds, it was gone!! I thought that it was a loss, but decided to mention it anyway. The young man who helped me dry my car was still an ear shot away, so I asked him if there was anyway of retrieving it. His name is Mark, and he was very friendly and helpful. He let me know that they were closing soon, and fortunately for me it has just been cleaned out. He said they couldn't do anything until the end of the night but would check at that point. He looped in the manager/owner, who allowed me to give my number to the young man. Would you believe it?! An hour later, he called and told me that he had it. It would be in the office and that I could come grab it at my leisure. I did the next day, and thanked both of them repeatedly. I could've easily replaced the air pod, but the level of extraordinary customer service I received is unmatched. I was a retail store manager for most of my career, and understand how often complaints flow but how little acts of kindness and a job well done are applauded and mentioned. This is why I'm a member at this car wash and why I will continue to patronize this establishment. Keep up the good work! Thank you.

The number of times I've noticed damage after going through is unreal! Although the last time is…read moreunacceptable and no one will return contact!! The staff member that brushes the rear of the vehicles prior to entering hit my rear camera so hard it broke and by time I got into the wash it was dangling all around getting beat by the brushes! Ask them to check camera footage for proof and NO REPLY! Not to mention, if you do not dry off your car immediately, there will be white spots all over! At this point if I could give zero stars, I would.

Nothing fancy-- but nothing too bad either. Just a regular coin operated/credit card operated self…read morewash. Ended up costing me $8.06 on my credit card, probably a few dollars less than some of the newer self wash places I've visited recently for a similar amount of time.

2.27.22 I have been…read morecoming here for years because they offer a great deal through Groupon. Unlike other car washes, they have attendants who hand prep your vehicle by scrubbing with a brush prior to going through the soft cloth tunnel wash. My husband got my WeatherTech car mat dirty with mud a few months ago so I asked the attendant if he could spray it down for me, which he kindly did. It's considerably cleaner now even though it wasn't scrubbed with soap. I gave him a tip as I was so appreciative of him for going above and beyond. This car wash offers: -professional detailing -4 self serve bays -laser wash -Unlimited Wash Program -Coupon Books -VIP Card Programs -Laser Wash Savings Card -Self Serve Savings Card System The car wash does a nice job of cleaning, however, the rinsing and drying at other car washes are better. Given that I get each car wash at a discounted price, I don't mind giving it a quick wipe down to wipe off any soap residue and to dry it.

I've been going here for about a year now. The service is good and they have my truck looking like…read moreit was just detailed. I definitely recommend you trying them out. You won't be disappointed!

The kids had tracked some sort of black grease into our van and it was in the beige carpet!…read moreAHHHHHHH! Went to Roy's as usual (we're loyal because they are quick, friendly and effective) and went through the tunnel. When I pulled up the lane where they wipe it down and clean the inside, I saw Manager, Elvis and asked him if there was any way to get the thick black grease our of the mats and carpet. He took and look and simply said, "I've got you, I think I can get this out." Just a few minutes later, he had it clean! Wow! THIS is why we go back with two cars in our household - excellence! I saw an earlier post that said they were expensive but worth it. I think that they are competitively priced and have to say that they are next level! Thanks Elvis! See you soon! Tim L.

Automatic washes are not maintained, at least 3 "stages" of the touchless did nothing but swing the…read morearm around my car. Waste of money, won't be going here anymore.

I went there today cause my car was dirty and I did a Pre-Soak, Soap Soak, Rinse, Wax Job and my…read morecar looked worse than it did before I went. I even used the spotless rinse and I live 5 minutes away and got home and you could see dirt on the car more than before. A waste of $9.

If you need a quick wash then sure but the machines still take quarters in 2025... like come on…read more The bays are tiny and the places to dry off give vehicle is limited. The part that bothers me is the watery soap from the foaming brush. It's almost as if they do they to make you have to wash the car 2x. It's like a money grab. The heads on the brushes are small and circular. It's definitely some scam type activities from whoever owns or run this place. It's ways to just make you spend as much as possible while not really providing anything except a quick rinse off. I went here maybe 2x when I lived in Towson and stopped and started traveling all the way back to Dundalk to go to my old carwash simply because it's a better carwash and you get more than what you pay for. Be careful with those coins because I've had machines take my money and I couldn't do anything about it because there's no employees there.

Honestly it seems like a fairly good car wash. For a deluxe I believe it was, it was only 12 bucks…read morewhich I don't think is really bad. Basic was only 10. You can also get a membership but personally don't wash my car more than once ish a month so not worth it for me. Was pretty quick too, about maybe 5-10 min. There was a line but it moved. Only complain would be I wish they had a better system for drying off the car. As I was leaving water was kept falling onto my windshield and my mirrors and all were still pretty wet. First time here so maybe they had something extra I could've done but will probably bring my own towels next time. Overall very pleased!

I can't believe we didn't find this place sooner. Reasonable pricing for amazing, extremely…read moremeticulous & professional work. Katie called to confirm the day before our appt. Brian double checked what we wanted before servicing our car. We are preparing to move overseas and needed the vehicle processing center to take our car (heard they were strict) and they said it was perfect. The Q-tip clean did the trick and we also asked him to give it once over to remove our dog's fine, short hair. We couldn't have asked for more: car was squeaky clean, clear communication, excellent results, highly recommend. Thank you!

Really Good!!! And would recommend anytime...professional and experienced. Need to call them to…read morereup...