Was pretty excited to see a H-Mart move into the UBC area. It is located in the former convenience store that was open in the Village forever.
This is a Express location and I expect a limited selection of the most popular items, well lit store, logical layout and fast checkout. All of that is true with this store and the selection is rather good with high shelves and lots of products, primarily Korean, Japanese and other Asian selections.
This store has a selection of everything the bigger stores have, except for maybe appliances, etc. There is fresh and frozen meat, good selection of frozen goods (around 8 types of natto, yay!), small cabinet with different roll cakes and a small table with individual breads and filled pastries. Also a selection of bento (not sure what the Korean word for that is) boxes that looked appetizing.
Would give it 4 stars for convenience and selection but have to lower to 3 do to the lack of customer service. There were around 4 people stocking the store with packing cartons strewn across the aisles, including empty ones that seemed to be there just to annoy people. Not only that but zero eye contact, no offers to help, and 2 staff actually rushed back and forth and blocked me off from walking so they could put some items on the shelf. Very unwelcoming and annoying! This was at around noon on a Saturday, seemed a strange time to do a big stocking.
Saving grace for customer service was the person on the checkout counter who greeted with a smile and was fast and efficient on checkout. read more