This HEB is huge. It's in The Vintage. It has the look and feel of a Whole Foods, Kroger & Walmart all combined if that makes sense. It's very clean and organized. The only reason for 4 stars is the fact that I had to ask 4 different employees where the Deli sandwiches were where I can find the Tortas with turkey & jalapeños. I love those things! I don't frequent this HEB. I was just in the area. I also love their tamales. However, Kroger still has my heart. I don't like to be overwhelmed in a grocery store and I feel very overwhelmed here. The shoppers are probably more friendly than the employees. I got smiled at and told hello by so many. It was weird to me even though I'm in Texas and I am friendly myself, it just seemed over the top & caught me off guard. LOL. Their bakery was gorgeous and those cakes are SO GOOD! I might be back. Please. Carry. On. read more

Trying to buy strawberry when sign says $1.50 but when I went to the counter to pay for the items at the register total was $4.98 instead, I let the manager know about the ambiguous sign price say $1.50 but at the register is $4,98 The policy is like if customers don't notice they pay $ 4.98 and if customers notice they leave the stuff read more

The new wine manager at this store is horrible and treated me with disrespect. Very unprofessional.

This is our store! I want to help improve their score. With people like David and Ian honestly they make our day! Ian in Healthy Living went out of his way to make sure we got the Snow White Pumpkin seeds my mom can't live without. (Saving me a trip to the Shepherd store! What a champ!) David in the Beer, Liquor, and sample section got us hooked on a few bottles and products which are now must haves. He always says hello when he sees us. These are my two favorite people in this store that make our visits brighter! read more

They have the only dog food my pups will eat w/o causing any adverse reactions. Most other brands they've tried cause huge skin tags or tumors, but not this one! read more

H-E-B - $34.99 for a 30 lb. bag! - Grocery Near Me - Spring, Texas

I literally just stopped in the middle of an aisle to leave this bad review because I do not understand why they felt the need to rearrange the entire store. I cannot find anything anywhere anymore without using the app to locate something. I was already not coming as frequently as before and instead of going to Aldi because it's cheaper but now I'm not going to come to H-E-B at all anymore because now what used to take me 5 minutes to shop for, takes me 20 minutes now. Rearranging the store won't increase sales. Improving your customer shopping experience will do that. On top of that things keep getting shifted every single night. One day it's on aisle 7 the next on aisle 8 the next it's on aisle 9. Figure out the layout first and then change it. If your customers are not happy, I doubt your employees are too. read more

First time that I've ever been inside a supermarket while in Texas . This was a nice one with lots of fresh produce and meats and some store employees giving out samples of food items and even wine to sample which I passed on lol ... Friendly employees and clean bathrooms were a pleasant surprise read more

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I've dogged on this H-E-B for a long time. Loved it when it first opened and shopped here for years, until I got frustrated with customer service, selection, the parking lot and traffic in the surrounding area. Plus, when the new H-E-B opened at Gosling/2920, I was so impressed with that store, that I did my regular shopping there. How the tables have turned. I've started returning to this location because the Gosling/2920 H-E-B is constantly out of half of the items on my grocery list and customer service is non-existent. I was so surprised to find here: 1. Prices on some items are actually lower than other H-E-B locations; 2. Customer service now is incredible. Easy to find employees who know what they're talking about and easy to find an actual manager; 3. Stock is replenished regularly, rarely with an empty shelf displayed. If you're looking for an item that's not carried, they will order it for you (already did this on several items - super pleased!). Traffic and parking is still a nightmare, but my shopping experience while in the store is excellent. This is now *my* H-E-B. Way to turn this location around! read more

I usually frequent curbside pick-up here so I rarely go inside. My experience with curbside is always pleasant. I am never waiting more than 5-7 min before they are bringing my order out. The employees are great and my order is usually right. I've only had one item missing out of all the orders I placed and H-E-B customer service was great in refunding my money since I did not want to return to pick up the item. I'll always come back to this location! read more

H-E-B - Grocery Near Me - Spring, Texas

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As a new resident here to Houston, I'm on a mission to find my go to's. My daughter says HEB is it. Ok we shall see... yup it is and I'll tell you why, I'm an avid Steel Reserve 211 beer drinker very hard to find here, I met 'Raul' who gave me his business card so I could check stock before I drive all the way there. That's what I call customer service!! Thanks Raul!! See ya Saturday read more

H-E-B - Me thanking Raul for stocking my !!! - Grocery Near Me - Spring, Texas

There is a gem in this store , her name is Terri. Boy her bubbly and helpful demeanor just made my Morning. I appreciated her being super kind and super human .. thank you Terri read more

I came here for a few unusual items hoping they'd give me a HEBing hand. They didn't. Not my favorite HEB by any stretch of the imagination and the parking lot can be a total nightmare. They sometimes don't have the stuff that the inner city HEBs have, I'm not sure what the excuse is, but let's just say it's not my favourite and I probably won't come back here to shop even when I'm up in Cypress if I can help it. read more

H-E-B - Heb! I need somebody! - Grocery Near Me - Spring, Texas

This is my store. Always clean, well stocked, and friendly staff. Also, their curbside pickup is awesome and fast.

The customer service at the 7310 Louetta Road location is EXCELLENT! The managers and employees in the deli, bakery and curbside departments go above and beyond!!! This is my FAVORITE H-E-B!!! read more

The store was clean,stocked up. I found the items I was looking for. The cashier was nice and quick. Thats why I continue coming here.

Usually I would give this HEB a 5 star rating but the service I had today was so bad I question going back. Samantha was so unpleasant and unprofessional. She did not acknowledge me until she told me the total of my grocery order. She didn't look at me once nor smile absolutely nothing. I am there every week and spend about $300 and after this pathetic service I am seriously thinking about going somewhere else. read more

This is a HEB gas station. Who is the cheapest gas in town, today May 29 it is $4.01 a gallon

I ordered delivery on 11/5 and requested the plant based Philadelphia cream cheese. When I received the item it had been expired for over a week (10/28/23). I contacted customer service and she said it would be delivered the next morning (11/6) and she stated she left a note for the store to check the expiration date. Today, I again received that item and it too expired on 10/28/23! When I contacted customer service again, the response I got was " all of the items must have the same expiration date." This is completely unacceptable!! What if I hadn't even looked to make sure the expiration is good? How do you allow an expired item to sit on the shelf for that long? I am utterly disgusted and will not be shopping at this location again! read more

H-E-B - Grocery Near Me - Spring, Texas

Jacob deserves a raise. Without even asking he took my basket and loaded everything up for me. I mean I can do it myself every single time, but it was nice to have somebody do that for once, because today has been a long day, and he made my whole day just from that small act of kindness. read more

I love this store for grocery shopping they have the sweetest people at their registers. I always have my baby in the cart and they always Tetris those groceries till they fit perfectly! I was ecstatic when we moved from Austin and saw this H‑E‑B because they're always superior in my opinion to the other grocery stores. The pharmacy people on the other hand is a whole other world. The lady I always speak with is extremely rude! I'm super surprised at that because I've always heard it's a super sought after pharmacy to work at, so you'd assume they would have their pick of friendlier staff? read more

Wonderful service from Vanessa in the bakery on Dec 22 and her manager, young white man, didn't get his name. I ordered a cake that went against their policy and required release from the artist. Vanessa kindly explained the policy and when her manager got involved, he was quick to provide a solution and was able to honor the design I wanted after a few more steps and authorization to release the design I wanted! Thank you! read more

They always have what you need and customer service is great. It's always clean inside and have unique food selection.

Pick up orders are missing items 90% of the time. The most recent order we had several bags of items that we did not order meaning that we got someone else's order. We end up having to call to get it sorted it out making it much more inconvenient and time consuming than just going in and shopping ourselves. read more

I just got a pack of the chocolate covered strawberries and they are not good at all. There's no date on them but the strawberries are not any good. I would not recommend getting the chocolate covered strawberries from this HEB. read more

Just getting back from the HEB on Louetta and I just want to give recognition to an employee JACOB that was out in the heat collecting carts. When my husband and I got to our Jeep two our two toddlers and infant he insisted he loaded our groceries for us so we could get the kids into the car. He did not have to do this and could've just gone on with collecting carts but he went out of his way to be kind and give us amazing customer service. I WISH I carried cash to tip him!! It was so unexpected and helped us so much!! https://nextdoor.com/p/4sqw56H7KBjM?utm_source=share&extras=NDM4NzMxMjk%3D read more

Most...maybe ALL H-E-B brand products are inferior to "Name Brand" products. Profit before customers..... Wait... aren't WE the ones that keep you in business? Yup, I thought so! read more

It's apparent that in the very near future their shelves will have no brand name products, only their own. I've tried some HEB branded products and they always are inferior to the brand name. I want to have a choice in what I buy, and HEB has taken that away. read more

I just love this place. I shop here twice a month and sometimes I'll just pop up when I need something. The workers are so friendly and nice and you can always find what you need. read more

H-E-B - Grocery Near Me - Spring, Texas

Customer Service very poor this morning. I interacted with six different people this morning, only two of whom were even vaguely pleasant. I have never understood why businesses put the people with the least appropriate personalities in customer service roles in. H-E-B at the store I've done exactly that. The woman at the customer service desk, Margarita, was as unpleasant as it was possible to be. read more

To some it might seem odd to give a grocery store 5 stars....after all, it's just a grocery store. I have been in this HEB a few times in the past but only to grab gum or cash, but never to actually shop. Last Saturday I decided while out that way to see how this HEB compares to my Spring HEB. I absolutely LOVED it!!! I was like a kid in a candy store!!! Everywhere I turned there was a different set up with all these free samples!!! From baked goods, to lasagna, to coffee & so much more!!! Due to the fact that the Spring HEB has never been updated, nor probably ever will, I found myself stuck staring at all the great items. I swear I was looking through the ice cream section for a good 15 minutes!!! It was amazing!!! Everything was fully stocked & beautifully organized!!! So after I finished gawking at the ice cream section I went down about 2 isles & saw all of these super cool kitchen appliances....mixers, blenders, pots & pans, etc. All of the sudden I felt like I was in Target!!! It was LOVELY!!!! They had an awesome bakery & deli & everything was so darn colorful!!!! I got to check out & there was no wait!!! Dang!!! I hate driving all the way down Louetta due to the construction that seems as if it's been going on forever, BUT I will definitely grin & bare it to get back to this beautiful HEB next time I need groceries!!! I can't remember when the last time was that I had that much fun in any store, let alone an HEB!!!!! read more

H-E-B - Great Buy!!!! - Grocery Near Me - Spring, Texas

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The deli wait is always too long. You will see only one person working and another one slicing cheese for the cheese shop who won't stop to help customers in line (4 in line today). Not to mention they are talking to each other. In addition there is another person in the back. Poor customer service. read more

Have waited almost 30 for someone to show up at the bakery... Last time I get a cake here when I'm in a rush. read more

We went on a Thursday afternoon around two. It wasn't very crowded for which I was thankful as I suffer from PTSD. Having recently moved to Houston we aren't familiar with the store layout and we had a lot of shopping to do. Great variety to choose from. Well stocked. Nice displays. Helpful staff willing to feed you samples at every turn to sell you HEB brand products that are currently on sale. We were shopping for a brisket and even got friendly advice from another customer. Business started to pick up the closer it got to 4:00 pm and my PTSD got the best of me. Two hours in a grocery store is more than I can handle. As I write this, my wife is still inside HEB finishing up our grocery shopping. We will be back here. We are both very happy with this store. read more

H-E-B - Taken at then main entrance at 4:00 pm - Grocery Near Me - Spring, Texas

I'm giving it a 2 star because the employees are pretty nice and helpful but I recently bought Mama Mary's Gluten Free Pizza Crust from here (about a week ago) and the expiration date is March 18th, 2014. Do y'all not check your expiration dates on your food items when you're stocking? Or you haven't been selling these since before March? I called to let them know and all they said was 'thanks for letting us know.' AWESOME. You're welcome but do I get my $ back? Nope! read more

H-E-B - Thanks HEB for expired pizza crust. I love wasting my $$$$ - Grocery Near Me - Spring, Texas

Overall the store is clean but the associates here aren't the nicest, especially in bakery. Almost everyone in bakery seems annoyed and unwilling to help. I only go to this location because it's the closest but I avoid it when I can. read more

Shopped at HEB at 10pm when less crowded since we're at high health risk for Covid, and tried to ring our own groceries in self checkout to avoid more people touching our groceries; the 8 self-checkout registers were EMPTY. An HEB employee immediately gets in our face and tells us that we can't use self checkout (there were two of us and about 20 items, so we figured we could ring them up as separate 10-item transactions if necessary). But the employee got right up in my wife's face, pushed our cart back, and calls the manager on us for wanting to ring our own groceries in the otherwise EMPTY self-checkout area. We're old & immunocompromised & don't need this sh*t so we walked out and went to a competitor. Thanks HEB for wasting our time and being real thoughtful regarding our health issues. read more

Trying to meal prep, bought some chicken meals and when I went to cook them, the chicken smelled horrible. Called spoke to the manager, and followed her instructions and returned the bad chicken without any issues nor hesitations. Thank you HEB read more

The bagger, Jasmine was so friendly and helpful. She helped me to my car with groceries without me asking even though it was rainy and cold outside and was so kind about it. read more

We're grateful to have this store so close by. It's well-stocked w our favorite grocery items. Lots of variety in more healthy items as well as the Texas-staples we know and love. In all the years we've lived nearby, their employees have always been helpful and friendly. On one shopping trip, I first picked up an expensive prescription which had to be paid for and so was in a small, separate bag while I did more shopping. Somehow, it got left behind when the other groceries were bagged and brought out into my car. In a panic after I got home and realized it was missing, I returned to the store to look for it. One of the employees searched the trash and brought it back, still secure in the pharmacy bag. That's going above-and-beyond!! read more

It's cool and all but their selection is so boring. I come here bc I can find things similar to what's at Walmart bc I hate Walmart so much I come here instead to get meat and produce but if you want something that's not in the perimeter of the store, oooweee,,, better go to Walmart or somewhere else. read more