If I could give zero stars I would. I knew I shouldn't have returned to this company but I figured my issues with my appointment last year was just a one off, NOPE! I had an appointment 2 weeks ago. I had less paperwork than I did last year and got last years finished with drop off after a week.
First off my tax preparer was late no apology.
Then during the appointment they said it might take a few hours so they'll hold my papers and complete them and we could send emails and any papers they might need through that. I figured okay I did that last year.
After a week no call, no emails, no progress shown on the app.
So I called my branch to find my tax preparer was moved to another branch to help they would have them call. NO CALL.
2 more days go by I call and email, again no reply.
So I call the branch they said they were moved to and that branch, says they are not there, that they were moved to ANOTHER branch. And got annoyed that I asked her to help me figure out who to speak to figure out what's going on. She said she would have the district manager call me and try to figure it out with me, but she wouldn't give me their contact info only name. STILL NO CALL FROM EITHER.
So I call the third branch that my preparer is supposedly at now. And they aren't even answering their phone!!!
Completely 100% unprofessional. read more