Scheduled an appointment to meet with someone to go over my taxes. Was told they'd be ready to go…read moreover in one week, after two weeks of no phone calls, I called and they said they were still being worked on. Finally a week later was told they were submitted. After a month of not receiving any information, I called and was told they weren't submitted due to still needing a form. After frustration my taxes were finally submitted and I paid my "bill" to them. 5 months later, I received a new bill with almost double the charge than what I paid. I called letting them know I already had paid them money and was told "okay". Now just received another bill showing I still owe the remainder even though I paid my bill last year. I have called and emailed several times with VERY delayed responses. Very frustrating, disappointing and terrible customer service.

Hmm? You need to follow up with them a lot. Like Colleen as a person, but front office personnel…read moreneeds some customer service training.

We've used H&R Block in Red Bluff for a couple of years now and all has been fine. Rhonda has…read morereally been great. OOPs, I meant to say Corning! :)

They definitely got their money but still haven't gotten mine it was supposed to be due the 26th…read moreand they can't even answer or get back to me

Came in to do my taxes and she was able to get me in the same day with no appointment. Very…read moreaccommodating and helpful. She knows what she is doing and got my taxes completed within an hour. Good rate as well. I plan to comeback for the next tax season.

So I hate to have to do this cuz I usually don't but I have no option I did my tax with Crystal…read moreRico from Corning and have not got a refund return which is uncommon I always get them like 5 days after,on my state return I have never been able to get access to it and she event sent it through maiI went with another tax prep and he said they were done wrong.I have been trying to get in contact with her to help me out and get nothing but rude answers can someone advocate on what I can do?My patience is over.Ive asked her several of times to see when she filled and never answers..Ived asked around and people that have got them done by her said the sparingly apear in her bank account or never get there refund PLEASE WATCH OUT!!! She even blocked me so I can't have communication nor can solve this issue BIG FRAUD!!