First of all, $465 for tax prep is a little steep. The last three years, I only paid $175, so I don't know why it has gone up so much, but it is ridiculous. The girl who did my taxes at this location had no clue what she was doing. Granted, I had two state income tax returns to file and then our federal. I know they don't normally do state returns, but it never hurt anyone to ask for help! We lived in one state until November that has state income tax. My wages are from another state that also has state income tax. We were only on Texas for a month a half of 2015. Anyway, when I left her office, we were getting almost $3000 back. However, a couple of days ago, I got a letter from the state my wages come from and they had adjusted my return and I ended up actually owing them (which is typical every year, so no surprise). I took the letter back in to the girl who prepared my taxes and the only thing she could come up with was, 'I'm sorry, I'm just not used to doing state returns. I was trying to get you a credit and get you more money.' Personally, I don't give a crap about how much I get back; I just want my return to be CORRECT! I don't want the IRS knocking on my door because she was incompetent and didn't ask questions or ask for help. Especially if I'm paying you $465, it damn well better be correct. Very dissatisfied and will not return next year. read more