Overall: * Good selection of clothes for reasonable prices * I bought 3 collared shirts and a t-shirt Good: * I visited a few other clothes shops before getting to H&M and found the store's prices to be the most reasonable * Good selection: the store has most things you're looking for * Not too crowded Could improve: * I wasn't approached by any reps so my shopping was entirely self-guided read more

This H&M store was a little different compared to other ones. The store felt slightly empty, as many shelves were left empty. There was only one staff member working as a cashier and organizer of some sort (in the bottom floor only), and a security guard. There were two floors in the store. A lot of the products had discounts up to 50%, which made me think that it could've been due to the mall being unusually empty and dying. Overall, I had a good experience here, and honestly, I don't know if this H&M location is still going to be open in the future. read more

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4 stars for the ease of picking up in store if size availability is out of stock online. 3 stars for the amount of time you are provided to pickup your order in store 3 days (5 is standard) 5 stars for the young lady who stopped what she was doing to request my pickup items be retrieved immediately for me 2 stars for the employee who processed my online orders without a greeting, acknowledgement, eye contact or any human exchange. Today, I visited the H&M location located in Bloomingdale's Plaza on Market St. I arrived at the doors of H&M exactly at 10:00am, when they are scheduled to open, to retrieve my two online pickup orders and be on my way. The young lady who unlocked the doors, opened one for me to enter - so very kind and humanistic of her. She greeted me with a smile and good morning. Once I entered the store, I asked her where do I go to pickup online orders. Instead of directing me, she asked what name is the pickup orders under, I provided it to her and she immediately directed someone to retrieve my orders. So greatly appreciated! She walked me to where the register was, asked the staff behind the register to process my pickup order that was in the process of being retrieved from the back. She informed me that the man behind the counter would assist me and with a smile she walked away. When my orders arrived, the man behind the counter began to process my orders. Without eye contact or even looking at me, he asked for the codes. I placed my phone on the counter, he processed the orders and said ok you're done then walked away. He was a darker haired man with glasses. His lack of human treatment, let alone customer service, was extremely distasteful to say the least. I understand opening procedures, if you are completing opening procedures while the store is open be prepared to be interrupted to do another part of your job - assist customers. To be made to feel like an inconvenience is not welcoming nor tactful in my opinion. read more

This store location is in downtown SF. However, the Stonestown store closed down several years now & was more convenient for me. This downtown H&M location store is nice, big & more spacious with a pretty wide variety of selections of clothing. During my travels to Europe 2003-2008 years I had visited the H&M stores in Amsterdam, London & Spain - impressive stores then. I learned that there were H&M stores opening up here in the USA. Overall, a great store to shop for price, value & style. I rarely shop downtown SF now, but I usually recommend family visitors to stop & shop there. read more

Thankful for JC for providing me stellar service for getting me signed up ! I'm excited to start using my codes and donating my clothes for more discounts! read more

I was all ready to give this store a five-star review, then the bait and switch. So they have a rack marked 1099. I picked up a pair of shorts, tried them on, and took them to the check stand. With my 25% discount, these shorts were $13.50. turns out, that's the starting price on this rack. Notice the sign. They use 8-point font for the reference to select items starting at. It's so small it's almost impossible to see on the picture unless you zoom in. I would have bought the pants if the sign had said The highest price on the rack, $16. read more

H&M - Women's Clothing Near Me - San Francisco, California

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This review is not store specific. I was looking to find a different size of a dress that is not available online. Customer service confirmed this. At the store where I saw it, I learned that it is available in downtown San Francisco. Although I live in the city, driving and parking downtown is a hassel and expensive and it would take 45 minutes to get there using public transportation.. Before taking off an afternoon from work, I'd like to verify the dress is available. Unfortunately, H&M does not list store phone numbers and their customer service does not give them out. In addition, as of today, H&M will no longer holding items. The policy is effective until next year. Charge-shipping does not exist. Obviously the company does not care at all about its customers and is completely disrespectful of their time.I'll be taking my business somewhere else. Hasnt H&M heard of satisfied customers telling 3 friends, and dissatisfied customers telling 1,000. read more

Great clothes!!! I went there and unlike other clothing stores it was very cheap yet so good! And the people who work there are very nice and helpful! read more

Oh my goodness.. deplorable customer service i cant really say that i blame when i did come in a while back when some teenagers were in there stealing and basically ran out with 30% of the store i dont see this place staying in business much longer so my advice go there NOW!! while they still have clothes on hangers, Serious question though is paying optional? I remember being in line with my items an 8-12 people just walk out with clothes NOT including the teenagers that basically did a grab an dash read more

Located in Westfield Centre, this H&M has a huge/great selection of clothes for everyone. Kids, women, and men will be able to explore all the colors of the rainbow in a somewhat organized 2 floor store. I noticed that the kids/mens departments were organized and neat much more than the women's area. To be honest, I'm not surprised, and neither should anyone else. There were someone sales associates on the floor, but they were mostly putting items back on the selling floor. I asked where a certain top was, and the SA had no idea where it was. If you work at a clothing store, you should know the selling floor. Basic 101. read more

Horrible customer service from shift manager Mel. She has zero customer service skills and makes sure clients lose any desire to come back there. She is miserable inside and definitely hates her job and does not represent with grace the company she works for. read more

I came in today to shop for my husband and I gotta say this H&M men's store is pretty small compared to most. it was hard to find the sizes that I needed and it didn't help that the store was beyond messy. Also when I went to check out there was only one cashier, which made me want to just not purchase what I had picked out. I waited in line for about 10 minutes and I don't think I'll be doing that again. I love H&M, but this store doesn't quite do it for me. I've been to other bigger and better stores so I think I'll just mark this one off my list... for now. read more

H&M - One cashier at the register. There's always a long line here. - Women's Clothing Near Me - San Francisco, California

One of my fave stores. I was hunting for a particular pair of pants. They did not answer when I called but when I went in, they were super helpful and tracked it down in the back. Yay! Fairly big and well organized, lot of tourists given the location. read more

Bro y'all just suck ass. Your customer service is very poor. I went to do a return & I had the receipt & the idiots couldn't do it. So after the worker saying sorry there's nothing he can do, I had to get out of line to call an h&m representative on my own & the representative had to call the store to tell them to process my return (i only went this far cause I worked @ an h&m before & I KNEW WHAT EXACTLY HAD TO BE DONE BUT THE DUMBFUCKS WOULDNT LISTEN & FOLLOW PROTOCOL) I'm just mad they wasted 30 mins of my time on something that should've only took 3 mins top. It's not rocket science to work @ h&m u fucking morons (@ Darius & asian manager.) go work @ mcdonald's if this job is that hard lmfao read more

After 7 months-- had to stop by this location (it's the only one left in the area). THE LOSS PREVENTION TEAM IS TRASH. I suggest whoever worked 11/12/22 around 2p be talked to. As an androgynous *female* depending on how I dress, it's true some folks throw unwarranted aggression my way. I went to several shops before stopping at H&M with no problems today. Last time I was here they blatantly followed me but this time.... these guys were throwing their weight around trotting thru the aisles & literally INTERCEPTED me as I shopped SEVERAL times. ** This isn't good for business if I'm literally being deterred from shopping without plausible cause?? I suggest the store find GROWNUPS who know how to conduct themselves *PROFESSIONALLY*. These lil guys are running the risk of creating unnecessary problems for themselves-- I can't see them treating male customers like this. So if they think that as a woman I'm an easy target... they need to consider who's from this city. read more

Though I always try to steal a visit here when I'm in this Westfield, I nearly always walk out of this store- empty-handed. This particular H&M location, though much less crowded than the one downtown, is also much more disappointing than the other locations. The selection is pretty slim, and maybe it's just H&M in general as of late, but everything, outside of clingly well fitted sweater dresses (I am addicted) is ill-shapen, and well....ugly here. Tent dresses and baggy shirt cuffs are not flattering to women. I just don't understand why H&M, which used to have very snug, curve hugging stuff, is trying to distort and hide the female figure. Boooooooooooo....... That being said, I always find something cute at the other locations. Someone please rescue this one! read more

Just for this location!! All of their button downs were so wrinkly. I did buy some things but no business attire like I had intended because it was presented so poorly. Not sure why but it seems like the thrift stores and people selling their clothes on the street in SF have far more care for their presentation of their clothes than this location. I mean, c'mon... what are they thinking when they put their clothes like that?? No one wants to buy wrinkly, unkept clothes when they're paying for the price tag of it being a brand new item. (I recommend just thrifting for business clothes tbh) read more

I hate this location. To be fair I'm not totally sure why. It may be the weird galleyway aisle layout, it may be that they lump their sale stuff in the middle of the accessories or it may even be that many times their dressing room is un-staffed and you basically wait around forever. But I don't like it. I also just like H&M less than Forever 21 design style wise. Sorry? read more

Between this one, the one on Powell, and the one of Post, this is my least favorite H&M. I think for men, it has the best selection. But the worst for women. The one on Powell is overpicked and super crowded-but they compensate by always bringing out more clothes to the floor. The one on Post is the quietest, but the most organized and has all the latest styles and trends. This one? I walked in the other day and they still had heavy overcoats and pants on display at the front. And no, it wasn't their 'clearance' rack. Have they forgotten what season it is? Maybe the lack of windows to the outside is making them forget. They don't have all the latest season's items on display-at least not up front. Their Coachella line was allll the way in the back behind the work-friendly button ups and trousers. Where are the bikinis? The shorts and tank tops? They are seriously lagging. Maybe the other 2 locations dump their old winter clothes to sell here when Spring comes. read more

This H&M reminds me of a giant discount rack. It doesn't have the energy of the giant location on Powell. The good news is that it's not crazy busy, it's not loud or messy. I definitely wouldn't come searching for club or cocktail attire. I've stopped in a few times to find a few comfy cotton tees, a simple black purse, some scarves and even a casual work dress. read more

This location popped my cherry! I know the one on Powell hit the city first but after hearing all the hoopla and the lines, and the hoards and hoards of people... I passed. We were checking out the Westfield a few months after its debut and I spied H&M after coming out of Bloomingdales clutching my purse and wallet and feeling so poor. I don't really look at clothes for myself much, it happens on an as need basis. But when it comes to the kids, I become a shopaholic. I can't resist clothes for the girls especially. So many options, dresses, pants, shirts, skirts, shoes, jackets.... AIYAH! And their clothes are so much cuter, now if some of them were in women's sizes, well hell then maybe my wardrobe could have some new friends. On this visit I got #2 a jean jacket, 2 pairs of shoes, 2 swing dresses, 2 plain tees, and a skirt/ pant combo... and I spent about $60! HELL YEAH! With the way she's growing there's no point in throwing down a ton of money on clothes for her. And she has become quite the fashionista at the age of 2. Oh boy! This all occured last year around this same time. With the exception of the shoes, she can still fit in everything. And everything is still in good shape. No fading of colors, no stretching of fabrics, and no rips or tears. Quality at it's best at a cheap price! read more

Fun fact: H&M stands for Hit-Or-Miss. Okay, it doesn't. But it should. If you go on the wrong day, there's just nothing that interesting happening here. Go on the right day? Jackpot. Today was a jackpot day. 60% off items already marked down. Lots of things in my size. Lots of dress shirts for work. Bottom line: $200 for two pairs of jeans, 12 pairs of socks, two sweaters, two t-shirts, 3 dress shirts, and 1 casual button-down. Jackpot. read more

I never knew until I had a new child that H&M even had baby clothes. I walked in one day and it was like a big bright light let me there.. I had been in the store many times and had not even noticed this section. Now this is my go to store for my 2yrs olds clothes. They have such cute outfits, shoes, socks & pajamas.. The prices are reasonable and they are good quality.. I definitely recommend shopping here for the kiddos!! The customer service can use a little improvement. It's hard to find help sometimes. read more

I'm obviously biased, given my previous experience and review of H & M on Powell Street, but this particular location blew me away. It's much smaller than the Powell location, but I was thoroughly pleased and impressed with their Baby and Kids departments!!! Super cute, stylish and affordable gear for babies and kids - where else can you get a pink baby tutu for a near 6-month old for about $8!? Plus, they have got the cutest gift boxes for baby/kid gear! read more

H&M - H & M, Westfield SF Centre - Women's Clothing Near Me - San Francisco, California

I discovered H&M in Paris, then they built one in DC right by work, and then I moved to San Diego and I was H&M less for 2 years, so YEAH for H&M in SF. First things first, it's a cluster f***. I don't even dare trying on some stuff. Don't expect high quality. Just buy the fad items. Best place to get your hoochie club clothes, although I have some H&M work clothes that have lasted me for seven years! For sizing matters, some things run large. Real large. And the pants are designed for the tall Scandavian women, so as a petite girl, I never buy them. read more

It's been a quick minute since I've been to H&M, but since we were in the city, my boyfriend and I decided to do some spring wardrobe shopping together! H&M at Westfield is interesting in the sense, it is two stories, one level is primarily for women (the second level) and the first is for men. When looking for a good pair of jeans, we went downstairs to the men's section and there was a lot to look through, but the pricing range was pretty big with no explanation of why. (Price point difference of $29 to $180) After looking through stacks my boyfriend decided on a couple pairs to try on- and chose his favorite of the two. It was a very mild and calm day, so there wasn't a line. The displays looked nearly untouched which- I'll give it that much considering most H&Ms I've been to have been messy or 'looked through' to the point of feeling like the entire store was on sale. The women's options weren't as eye catching, so I didn't put too much time into it. Overall, the location was easy to find, perfectly placed, and a smooth transaction. The SF location didn't boast new clothes I haven't seen, but it seemed like they had a lot of last season's wear that was on sale. read more

I went in to look for a gift for a tween relative. Although the clothes are cheap, it looked and felt cheap too. I don't care if it only costs $19.90 if the fabric is crap (heck, a $7.99 Target shirt is better quality that this schlock!). What's up w/ the strips? They have the ugliest tween girl clothes! read more

I love this place a lot. One of the places I get some of my sniper deal pieces from. 1) H and M premium cotton sweater: $35 - $15 (sale) = $20 X 50% off (clearance special) = $10 - $6 (wrapp gift card) = $4 scoreeeeeeee 2) H and M winter coat: $70 - $40 (sale) = $30 - $10 (wrapp gift card) = $20 *drools* Don't forget that signing up for their email list gives you some percent off the total. One thing I dislike is that sometimes the people working here get jealous of all my good finds. I love my life when I'm blessed with good deals. read more

This is a rather mediocre H&M in terms of customer service. The associates (especially a few in the fitting room) are rather rude and curt. I got the Westfield coupon book and there was a coupon for 20% off one item, but apparently you cannot combine with 2 for $xx in the store. H&M as a whole is OK. read more

DISCRIMINATION | RACISM . I was here yesterday shopping for some pants and a jacket for my trip to LA this coming Friday . I was here with my two friends (light hispanics) and I AA/Mexican. While in the mens back area I was trying on 2 yellow jackets for sizing . A man with a hat on is continuously staring directly at us. My friends get a little upset but I said pay him no mind he's just doing his job who cares. He then KEEPS watching us. (If I was stealing I would've been in and out). I keep shopping and I want to put a jacket on hold to try on 3 pants. I ask the cashier can I put it on hold and he looks at me like a asked him a physics question. This made me very upset because I myself am a cashier and deal with people everyday and I would never make someone feel bad because I'm having a bad day . He says I can and I have to try the pants on upstairs. I go and and the attendant to count it out because the man is following me. (She laughs and counts) I thanked her so much. I try my things on and leave whatever I didn't want. Go downstairs and the man is mysteriously gone. We're did he go? UPSTAIRS WHEN WE DID. Just a bad time ALL around . This isn't the first time this has happened within the past year. Stick to the Serramonte and Stonestown locations is you are BLACK/BROWN/Paying customer. read more

I enjoy going to this H&M Store because it is in Westfield Mall--I love malls. The men's clothing department is usually organized and the cashiers do their best to ring up my order as efficiently as possible when the line becomes a little long. I can usually find nice and affordable stuff here, like coats and jackets. read more

SHIPPING FAILURE!!! Ordered 11/19/20 with a 12-15 day shipping notice. Items shipped 11/26/20 and reached their shipping partner on 12/1/20 (never accepted by USPS). No updates since. I called CS last week and was told there wasn't anything they could do until today. I called back today and they said there still isn't any movement (no kidding) and they would open an investigation. I'm not hopeful after seeing all the other reviews. This was my first (AND LAST) online order from H&M. read more

Some guy tried to steal something from the store and that security guard was on it 10/10 please give him a raise

Bad customer service!!! I walked in to exchange a shirt and a sales associate name crystal was so rude!! First thing she do was trying to make me pay more for an item that was cheaper then the one I bought as if I was just there to help her reach her sales goal on a slow day, second thing the way she handled the exchange was terrible Won't go there again, read more

Cool things: Affordable trendy items Cute guys A good rare steak Not cool at all, not in a thousand years: People wearing skinny jeans when it is genetically impossible A cute guy bringing an iPhone into the bed A well done steak I almost drop kicked a dude for making me think he sneaked his iPhone under the covers. Oh, I'm sorry, is there a new glow-in-the-dark app I did not hear about it? On top of that, I just had a French Dip sandwich where the beef slices were leathery and tough and they were turning in my stomach. Made me not want to grow old at all. And venturing out in the sudden cool weather in the city and not having any protection around my neck had me on edge. No man was going to escape my wrath. H&M to the rescue. When I feel the need to just look around or lacking the correct threads for the weather, I slip in to grab that necessary t-shirt or inexpensive sweater when I'm on the go. This most recent excursion netted me a very nice chunky cable knit scarf priced right at $14.99. In addition, when I'm seeking lighter items, such as a rayon off the shoulder blouse or a slim pencil skirt, H&M delivers in terms of trendy and affordable. I usually save the nicer skirts (worsted wool and with lining) at Banana Republic. This store is slightly smaller than the larger one up on near Macy's but I do appreciate the ease of wandering for the window shopper. I'm usually in/out within 20 minutes or so. Checkout is usually quick and then I'm off to the other stores in the mall, usually the Borders up the escalator. In regards to hand held devices, just keep it traditional without the touch screen. If there is no mutual benefit in bringing it to bed, leave it on the frickin' counter. read more

Just some things you should know about this H&M and H&M in general (from an inside source): *There is no Divided or Mens here (get over it, there's both in the Powell store) *H&M does not use sweatshop practices *The sales associates work on a European model. Translated as: they will and can be friendly to you but they cannot provide a certain level of customer service. Listen, you are paying $5-15 for a shirt and there is lots of turnover. Because of the prices, lots of people are in the store which means lots of items mishandled, dropped, or tried on by customers. The sales people are directed to clean up garmets, get merch back on the floor, and get you rung up reasonably quickly. So don't bitch if you do not get personal shopper service or ask the salespeople to go and get sizes for you. It's not going to happen. Nature of the beast. You want that kind of service go to a department store and pay those prices. You want to pay dirt-cheap prices for trendy clothes, you don't get personalized service. Capiche? read more

My gay husband slash porn star and I were drawn in by the seductive pleather clad mannequins with arms at their sides and hands out at 45 degrees like penguins . For some reason the combination of fake leather, black drapey dresses and the arctic bird hands made them look like... well ok there are no words. We were attracted. and yes that's what I'm lookin for. Once in we were wiilng to swap money for acrylic and polyester penguinwear when all of a sudden we were assaulted by dumdum DUUUUHHHHM PLAID OW my eyes. PLAID blazers. PLAID serial-killer furflap f*@king PLAID hats owowow PLAID is the new fall 2009 black? hork. But I did find what I usually find at H&M. no not that. A simple inexpensive on trend accessory or two. In line for the register: My Gay Husband: *waving his penguin hands over me* Scanning for imperfections. BEEEEEEEEP. Design flaws detected. Squinka: You have now been selected as... FOOD. Please step to the right. MGH: You have exactly BEEP one minute of your human time for phone transmission to beep Friends And Family before Sq: The TENDERIZATION is now in process. [punches GH repeatedly in porn star abs] Woman behind us in line: glares at us while strangling her one purchase: A PLAID furflap hat. ! ------------------------- good for basic inexpensive layering pieces that will have a trendy touch or two. Don't expect incredible tailoring, luxurious fabrics or innovative design. and watch out for the slightly flawed alien killer in her new trendy loooong black scarf. she'll take you down you plaid furflappin serial killers. porn stars will be taken in for questioning. read more

It's not the H&M you remember from London. It's kind of like a one night stand. Basic needs can be met with little investment, but it won't last long and if you have the right expectation going in you won't be disapointed. Of course, with proper care and maintenance, anything can last forever. read more

This is my fav H&M in the Union Square area. Their selection is more diverse & you'll see stuff here that you won't see at their Powell St / Post St locations 2 floors of clothes that range from cheaper basics to the fun, trendy nighttime wear, to the "upscale" more expensive outfits But even so, the prices are all super affordable! This season, I've lucked into a few t-shirt dresses w/ long cardigans, as well as a long fringed top that is perfect for a fun night out. Last year there were all kinds of cute 60s retro-dresses that I snagged & cute matching sweaters I've grabbed more than a few tshirt basics from here - there are always a few fun colors from which to choose Only tip I'd really offer is that it pays to try *everything* on before you but. Sizes are completely inconsistent here & I've made many the mistake of just grabbing what I thought was my size, only finding myself having to come back for an exchange / return read more

Dang this store is teensy. I guess I'm a bit spoiled with the nice big H&M on Powell, but when in the Westfield mall, one simply must stop in here because hey, you never know what might be there, right? Well, I think I have finally learned that there is rarely ever anything I want or need in this location. Unless of course, you have littles. Their kids section is huge and packed with goodness, so perhaps if I am ever some baby's mama, I will come here. Until then, meh, pass. read more