Had my first call with True Heating & Cooling today for basic maintenance. I was super pleased with…read morethe service and especially with the tech. Mark showed up on-time and was very personable and professional. I know it seems trivial, but a clean pressed uniform, eye contact and a firm handshake mean something to me. He explained the plan before starting. He showed me before & after photos when he was done and made recommendations for future work without trying to upsell the call. I really appreciate that! I ended up signing up for the Maintenance Plan which has them come back twice a year because this is the type of company I want to do business with. Would definitely recommend True!

When people go above and beyond, they deserve the recognition…read more In all transparency, True Heating and Cooling had done previous work on our tankless water heater for the past couple years - mainly just a normal maintenance. All good work, but my quibble was follow up on some outstanding issues (mainly with a knocking noise that they didn't seem to get to the bottom of and didn't follow up) which led me to explore other companies - which unfortunately were no where near as detailed or close (actually most further) from a solution and I came them another chance and I'm glad I did. Justin helped work through some more detailed troubleshooting and provided a solid quote (detailed and quick) for solutions in a quick manner. He listened and cared. He was knowledgeable and thorough. While not only getting the issues I had resolved, was also able to resolve other code and safety issues that stemmed from the original install of the boiler. I would highly recommend True to others and will also recommend to other neighbors within my condo complex that have similar setups and might need work. Thank you both Justin and Logan - appreciate the work. (It's also interesting that they are not listed on Navien's website or BBB accredited; this is where I looked for contact information for service as they a) certainly can work / service Navien products well and b) should deserve to be accredited with BBB. Other companies that I've consulted were on both sites and didn't provide as good of service)

We requested an Essency electric water heater installation. We also needed 240/220 run from the…read morepanel outside to the mechanical room. 1. We were given quotes for 4 different water heaters, including one gas heater. That allowed us to compare pricing & features. 2. We were given 2 quotes for the electrical work depending on ease or difficult access to the mechanical room. All quotes were detailed with line items for parts, etc. That was very professional vs the companies that give you a "black box" price with no details. Prices were reasonable for today's structure. Still a shock as we've had the house for 13 years with very few repairs needed. But it is what it is. We had a problem with the initial water heater hookup. They quickly sent out a top electrician (Pete) who verified everything and found one problem. He said he'd talk to the owner in case there was a problem with the water heater. The Essency has communication and app control features so the board working is critical. The next morning they had a full replacement water heater on the truck in case it was needed. It was not needed, Pete and Jacob had it up and running and reverified everything. Pete also caught that our router had paused the connection to water heater for some reason. Pete called later to make sure everything was good. We live near DU and there was no stalling around about coming out here. Every person that showed up communicated well and was good to have in our house.

6 reasons to think twice about save home heat…read more This one goes out to female homeowners who might be especially vulnerable to smooth-talking HVAC salesmen. A week ago, I had a regularly scheduled maintenance visit with Save Home Heat. What followed was a beautifully crafted upsell: psychologically astute, layered, and intricate. It may have been an isolated incident, due to a slow February, or part of a larger corporate ethos. The salesman tried to sell me a water heater, which I do in fact need, but also tried to say my 2019 furnace was basically beyond repair, and that I would need a new furnace, and because my AC was also the same vintage it would be best to get a new heat pump as well, for "peace of mind." The total came to $30,761.83. Here's exactly what happened. 1. The year prior, on a maintenance visit, Save Home Heat missed a critical repair, a major red flag, to fix the flue and combustion air for furnace. Flue and combustion air systems are key for safety, efficiency, and equipment longevity in fuel-burning appliances. 2. The salesperson tried to say what he called my 8-year-old furnace, which in fact just turned 7 in January, was old, meh (builder's grade), and pretty much beyond repair. He said the industry standard for my furnace was 12 years. The repairs they quoted me came to $3242.08. The salesguy said there were in fact probably more repairs lurking that he couldn't even see and best would be to replace the furnace altogether. Cost for a new furnace: $13,464.12. When I did get a second opinion, as strongly suggested by friends, I went with Carbon Valley Heating & Air. Dale Moe, the Carbon Valley service manager, said industry standard for furnaces was in fact between 10 and 15 years, and my furnace was well worth repairing rather than replacing. Estimate for Carbon Valley's repair, for flue and combustion air for furnace, and for return air in basement: Cost = $1898. 3. The Save Home Heat salesguy mentioned my furnace was grinding, which it wasn't really doing. He also showed me an amp reading and said the motor was using more than was indicated. His reading was 2.41. Therefore, I would need a new combustion blower for $898. The specified amount on the nameplate is 2.35. When Carbon Valley came and did a reading, their reading was 2.2. 4. Save Home Heat, in their estimate, quoted a repair for the blower wheel ($431), blower motor replacement ($850) and for a pressure switch ($224). Carbon Valley said the blower was "not grinding nor compromised, was balanced and showed no signs of needing repair." Dale said the furnace would not be working with a bad pressure switch and this another unnecessary "repair." 5. Save Home Heat then went beyond suggesting I replace my furnace. (February, given its mild temps, was apparently a very slow month for the HVAC trade!) He said, since my AC was the same vintage as my furnace, and therefore on the edge of its life, why not consider replacing both the AC and the furnace and swapping in a heat pump? Again, for "peace of mind." A heat pump would save me money on propane and since they were replacing everything at once they could really get in there do a great job of modifying the return AirDrop and supply ducting. Cost for a new furnace and heat pump: $25,195.57. 6. Save Home Heat used the classic sale tactics of creating fear and urgency. The salesman mentioned this was all pre-tariff pricing--God knows how much the new 2026 pricing would be when it would be instated very soon. Also, he pressured me more by saying their offer was only good for February, giving me roughly a week to come up with a decision. So my takeaway? Always get a second opinion for big ticket items. Always be skeptical and curious about every single line item. Work with a company that has proven its integrity and is worthy of your trust. As for me, I cancelled my membership with Save Home Heat and will not be working with them in the future.

Courteous, capable, prompt. Very easy to work with. No high pressure push. Just clear, honest…read moreanswers to questions. Do not hesitate to call them for all your HVAC needs.

Aspen creek was great and very responsive! They were very fast to reply, come out to my home within…read more2 hours of me contacting, and contacted me first thing in the morning with a quote for approval. I appreciate their prompt-ness and communication, definitely sets them apart from others (thank you Shannon)! In addition, they quickly fixed my heater and were very knowledgeable.

Terrific experience overall. Furnace wasn't working this morning and they managed to get someone…read moreout same day. Very honest and quick to remedy the issue. Shout out to Tony who took care of the issue in no time. Very friendly, good guy, and looks like I found me new go-to for HVAC issues. Thank you guys! Jason

Superb customer service! Lavonne was a joy to schedule with - quick to respond, friendly, and…read moreprofessional. We had some covid-related requests for the service visit and Bob was more than accommodating. They took great care of us even when we had an unexpected, last minute cancellation. Circulating Air truly cares about their customers. Thank you and can't recommend more highly!

KJ Thomas Mechanical installed a new furnace and air condition unit a couple of months ago…read more.. Everything from start to finish was top notch! I can't even put into words how fabulous this company is and how caring they are about getting everything right I'm extremely particular and they exceeded my expectations many times over! Update: today May 13 just a couple of months after my furnace and air-conditioning were installed for reasons unbeknownst to me by air-conditioning stopped producing cold air I called the company was answered by a real person not voicemail or a robot... And with them 30 minutes they sent out my original installer Tate -to troubleshoot within 30 minutes cold air was blowing out of my registers. This company is first class and clearly Customer Service is over the top. Tate you're the best thank you for working your magic and it's now almost 8 PM and my house is cold :-)

KJ Thomas Mechanical definitely puts its customers first. We called them to service a 20-year-old…read morefurnace set-up. When one of the units failed to work, they offered three options: (1) a new unit, (2) try to find and install 20-year replacement parts, or (3) have a senior technician come back out the next day and see what they could do. Well, the next day, they took the machine apart and discovered that a dead mouse was stuck in the way of the fan, which prevented it from working. We realize that a new system will likely be required next season, but KJ Thomas Mechanical helped us achieve our immediate goal of getting through another winter season. Thank you!

When our main furnace went out three years ago after the igniter went out several times, I called…read moreseveral places. The salesman we had, Matt, then became the manager. He was knowledgeable and explained his offering well. And the result was a really great furnace. We've had just one issue with it and that was likely the arctic snap. Having to have two hvac systems in this house is part of that problem. Last year, our upstairs furnace went out. The reason for four stars is that the repair guy they sent three times was pretty useless. He wanted to fix it, but couldn't. We believe he did want to save us money, so his heart was in the right place. I finally asked for someone else who showed us that the whole unit had flooded and was unrepairable. The salesman was also inexperienced so we asked for Matt and he came to the rescue with a deal they were offering. He also once again had the knowledge to recommend the right solution at the best price and with financing. So my main recommendation to them is to train people better. But we are happy with them overall and trust Matt.

The left hand doesn't know what the right hand is doing. They are so disorganized and cannot keep…read moretheir appointments, even when you have bought all your systems from them. Run away!

Although my appt window was from 430 to 630pm today, my tech didn't show until almost 7pm. This was…read moreonly after I called to find out the scoop, too! Turns out they had a scheduling glitch, and my appt was bumped out of their system... Anyhow, Mike (the tech) came in like a courteous and efficient whirlwind and got to work immediately. He apologized for the delay in my appt and even gave me a discounted price for my services, due to the inconvenience. Score! They made amends for their glitch, and all is good in the furnace/AC world again. I live in a townhouse community and will def recommend them in my hood. Thanks Mike!

Called in twice before someone picked up the phone, and even after I got in touch with them, it…read moretook weeks for them to get someone over to my house to check on my heat pump. I had also contacted the manager to try to help inform her of their bottlenecks in customer communication, but before I could finish, Kristen assumed I was selling AI and hung up the phone. (Even though the company would probably be better off and more helpful with AI answering my phone call instead.

Fantastic company! I had Shane out a couple different times and if I ever have issues again, I will…read morenot hesitate to call this company.

Excellent and quick service. Very responsive in getting it scheduled as well. Technician was very…read morefriendly