Had my first call with True Heating & Cooling today for basic maintenance. I was super pleased with…read morethe service and especially with the tech. Mark showed up on-time and was very personable and professional. I know it seems trivial, but a clean pressed uniform, eye contact and a firm handshake mean something to me. He explained the plan before starting. He showed me before & after photos when he was done and made recommendations for future work without trying to upsell the call. I really appreciate that! I ended up signing up for the Maintenance Plan which has them come back twice a year because this is the type of company I want to do business with. Would definitely recommend True!

A little over 2 years ago True Heating and Cooling installed 2 Minisplits in our home. There crew…read moredid an excellent job and where extremely courteous, we have been extremely pleased. Last week we had one of our units ice up and True sent out one of their technicians to see what was going on. Matt spent several hours and had to leave and pick up a part to repair our unit. He got the job done the same day in temperatures in the high 90s ! To our surprise when the bill comes, there was no charge! True did not even charge us for the service call! Our 2 units where just past the warranty and True stood by their product. True Heating and Cooling is top notch and I highly recommend them.

All the technical team that installed our heat pump air conditioner were very knowledgeable,…read morerespectful and willing to take as much time as needed to explain our numerous questions.Shout out to Chad, Gabriel and Jonathan for your expert work and AJ for keeping our best needs #1 priority.to anyone that I didn't catch your name.Thank you for making us cool !

We have used this business off and on over the last 7 years and what I like most these days is that…read morewe have a really good understanding of my house and the issues that come up with it. I like that they track and document every service provided with photographs and that if they can send the same technician each time, they do so that person has a good memory of your situation with your home. They have always been prompt at returning calls and helping me figure out what I need. Even if their prices might be a wee bit high here and there, the peace of mind to know that we are being taken care of is worth it to me. I like knowing they have our house history, they have established a relationship with me over the years and I know that when they offer me options its not to just get all they can - there is a purposeful reason. If you are in a situation where you need an airtight service with a tracked repair history that you can look up in images etc, then this is a great place to call for assistance.

We had David come to our home to quote a mini split system. He was very on time, polite and…read moreprofessional. We bought our system from him. He helped us through our purchase and installation. We highly recommend David and My Guy for all your HVAC needs!

David was very courteous and professional. Suggested preventative maintenance costs vs component…read morereplacements. Would definitely call on him and this company first.

We requested an Essency electric water heater installation. We also needed 240/220 run from the…read morepanel outside to the mechanical room. 1. We were given quotes for 4 different water heaters, including one gas heater. That allowed us to compare pricing & features. 2. We were given 2 quotes for the electrical work depending on ease or difficult access to the mechanical room. All quotes were detailed with line items for parts, etc. That was very professional vs the companies that give you a "black box" price with no details. Prices were reasonable for today's structure. Still a shock as we've had the house for 13 years with very few repairs needed. But it is what it is. We had a problem with the initial water heater hookup. They quickly sent out a top electrician (Pete) who verified everything and found one problem. He said he'd talk to the owner in case there was a problem with the water heater. The Essency has communication and app control features so the board working is critical. The next morning they had a full replacement water heater on the truck in case it was needed. It was not needed, Pete and Jacob had it up and running and reverified everything. Pete also caught that our router had paused the connection to water heater for some reason. Pete called later to make sure everything was good. We live near DU and there was no stalling around about coming out here. Every person that showed up communicated well and was good to have in our house.

6 reasons to think twice about save home heat…read more This one goes out to female homeowners who might be especially vulnerable to smooth-talking HVAC salesmen. A week ago, I had a regularly scheduled maintenance visit with Save Home Heat. What followed was a beautifully crafted upsell: psychologically astute, layered, and intricate. It may have been an isolated incident, due to a slow February, or part of a larger corporate ethos. The salesman tried to sell me a water heater, which I do in fact need, but also tried to say my 2019 furnace was basically beyond repair, and that I would need a new furnace, and because my AC was also the same vintage it would be best to get a new heat pump as well, for "peace of mind." The total came to $30,761.83. Here's exactly what happened. 1. The year prior, on a maintenance visit, Save Home Heat missed a critical repair, a major red flag, to fix the flue and combustion air for furnace. Flue and combustion air systems are key for safety, efficiency, and equipment longevity in fuel-burning appliances. 2. The salesperson tried to say what he called my 8-year-old furnace, which in fact just turned 7 in January, was old, meh (builder's grade), and pretty much beyond repair. He said the industry standard for my furnace was 12 years. The repairs they quoted me came to $3242.08. The salesguy said there were in fact probably more repairs lurking that he couldn't even see and best would be to replace the furnace altogether. Cost for a new furnace: $13,464.12. When I did get a second opinion, as strongly suggested by friends, I went with Carbon Valley Heating & Air. Dale Moe, the Carbon Valley service manager, said industry standard for furnaces was in fact between 10 and 15 years, and my furnace was well worth repairing rather than replacing. Estimate for Carbon Valley's repair, for flue and combustion air for furnace, and for return air in basement: Cost = $1898. 3. The Save Home Heat salesguy mentioned my furnace was grinding, which it wasn't really doing. He also showed me an amp reading and said the motor was using more than was indicated. His reading was 2.41. Therefore, I would need a new combustion blower for $898. The specified amount on the nameplate is 2.35. When Carbon Valley came and did a reading, their reading was 2.2. 4. Save Home Heat, in their estimate, quoted a repair for the blower wheel ($431), blower motor replacement ($850) and for a pressure switch ($224). Carbon Valley said the blower was "not grinding nor compromised, was balanced and showed no signs of needing repair." Dale said the furnace would not be working with a bad pressure switch and this another unnecessary "repair." 5. Save Home Heat then went beyond suggesting I replace my furnace. (February, given its mild temps, was apparently a very slow month for the HVAC trade!) He said, since my AC was the same vintage as my furnace, and therefore on the edge of its life, why not consider replacing both the AC and the furnace and swapping in a heat pump? Again, for "peace of mind." A heat pump would save me money on propane and since they were replacing everything at once they could really get in there do a great job of modifying the return AirDrop and supply ducting. Cost for a new furnace and heat pump: $25,195.57. 6. Save Home Heat used the classic sale tactics of creating fear and urgency. The salesman mentioned this was all pre-tariff pricing--God knows how much the new 2026 pricing would be when it would be instated very soon. Also, he pressured me more by saying their offer was only good for February, giving me roughly a week to come up with a decision. So my takeaway? Always get a second opinion for big ticket items. Always be skeptical and curious about every single line item. Work with a company that has proven its integrity and is worthy of your trust. As for me, I cancelled my membership with Save Home Heat and will not be working with them in the future.

Thank you to Mr. Eric Jackson today !!!…read more He is knowledgeable, friendly and timely ! They gave me a 12 noon to 4 pm time frame, and he pulled up to our home at 12:09! We have had Welzig here at our North Boulder home for 25+ years, and we really enjoyed Eric today -- he is so professional. Way to go Eric! Laura Ann R-T and Buckingham, Guide dog for the Blind #11. The Boulder Cookie Lady

So frustrated with this company right now. Tried out their…read moreelectrician services and it was a disappointment. They don't communicate well With customers and I had an appointment scheduled and they didn't call to say the Electrician wasn't available. They put another electrician on the schedule for a 4-hour window Waited all morning, and they didn't call to say he wouldn't be there by the end of the four hour window Wasted my whole day. I am finding a new electrician Hope they learn from This

Aspen creek was great and very responsive! They were very fast to reply, come out to my home within…read more2 hours of me contacting, and contacted me first thing in the morning with a quote for approval. I appreciate their prompt-ness and communication, definitely sets them apart from others (thank you Shannon)! In addition, they quickly fixed my heater and were very knowledgeable.

What a wonderful family owned and operated company! Our furnace stopped working in the middle of…read morethe night this past cold weekend. Within a few minutes of leaving a voicemail on Sunday, I received a text from Shannon not only scheduling our repair for first thing Monday but also offering to bring over space heaters to keep us warm until then. What a life saver! Dan and Charlie arrived at 8am. They diagnosed the problem, located the needed part, and completed the repair shortly thereafter for a fair and equitable price. Dan went above and beyond by addressing a couple of other issues and educating us in the process. Without a doubt this was the best HVAC service ever! Kudos to a true community family business that genuinely cares about the welfare of their customers.

Called in twice before someone picked up the phone, and even after I got in touch with them, it…read moretook weeks for them to get someone over to my house to check on my heat pump. I had also contacted the manager to try to help inform her of their bottlenecks in customer communication, but before I could finish, Kristen assumed I was selling AI and hung up the phone. (Even though the company would probably be better off and more helpful with AI answering my phone call instead.

Great crew...very professional and walked me through the project. Great followon support.read more

Joshua was great--Really friendly and competent . I signed up for the comfort club which includes…read morefurnace and ac maintenance. Good to keep everything running well rather than replacing it later.

Have a 3 1/2 year old new build house that IMS installed an entire heat and air conditioning…read moresystem. Tonight the entire blower wheel SHREDDED during this current attic blast. Called at 4:30 in the afternoon and was told it would be an after hours charge to have someone come out and all to the tune of SIX HUNDRED and NINE dollars to replace the part they installed 3 1/2 years ago. And to make it even better the new part isn't covered by a new warranty only a continuous. So if the part goes out again, it will be out of warranty! Shoddy service. Shoddy equipment. Shoddy installation. Be very cautious when using this company. We had no choice in our new build but will never use them again!