I just had John Seda come out to my home to perform a seasonal check up on my carrier Infiniti furnace. He was extremely thorough. The value was awesome and I highly recommend IMS in JOHN especially he was personable polite, and on time I recommend him when calling IMS for service. read more

Incompetent, irresponsible, dishonest: the company is focused only on its' interests, not the customer.

Joshua was great--Really friendly and competent . I signed up for the comfort club which includes furnace and ac maintenance. Good to keep everything running well rather than replacing it later. read more

Have a 3 1/2 year old new build house that IMS installed an entire heat and air conditioning system. Tonight the entire blower wheel SHREDDED during this current attic blast. Called at 4:30 in the afternoon and was told it would be an after hours charge to have someone come out and all to the tune of SIX HUNDRED and NINE dollars to replace the part they installed 3 1/2 years ago. And to make it even better the new part isn't covered by a new warranty only a continuous. So if the part goes out again, it will be out of warranty! Shoddy service. Shoddy equipment. Shoddy installation. Be very cautious when using this company. We had no choice in our new build but will never use them again! read more

IMS Heating & Air - 3/12 year old blower wheel SHREDDED during - Heating & Air Conditioning/HVAC Near Me - Berthoud, Colorado

$295 to replace a fuse on a furnace. Granted it was Sunday afternoon. How much can a fuse cost?

I have used IMS for regular seasonal maintenance of my heating and air conditioning units. Their technician Mike is the person who returns every time at my request. He is neat, friendly and extremely knowledgeable of both systems. He takes the time to explain the functioning of each system and answers any questions. They have replaced my whole house humidifier at a competitive price. They frequently run specials. read more

Found this company just googling AC Companies. They are located in Berthoud and we are located in Thornton which is the most south they will go. We got numerous estimates including IMS and their highest estimate was still the lowest out of all the others we got. Phil was the first person to come out and give us an estimate. He was very attentive and described everything he was talking about in detail. He made sure we understood all what would be happening and made sure we weren't getting any extra that we didn't need. The estimates were so reasonable that it was really hard not to say no. So accepted the bid and then we would be in contact to schedule the service. They came out for the estimate on 12/12/24 and we scheduled for 12/18/24. Jamie showed up first who was the electrician, unsure if he worked for IMS but very professional and attentive. Then Trent and Oden were the technicians. Very professional and attentive. They did what they needed to do and explained everything. The service took 4-5 hours. Not too long at all. Everybody we talked to through the company was fantastic. Definitely recommend for service. We will definitely hire them them again. Thank you! read more

We contracted with IMS to replace our A/C unit after a recent hail storm and opted to replace our furnace as well. Their pricing was very competitive amongst others we quoted and the installation was top notch. The made some corrections to the prior install that have enhanced our system functionality and our home is much more comfortable from top to bottom! read more

IMS installed the HVAC in my new home in Berthoud in the fall of 2016. I should have been concerned, first was the failure to put vents in one of the bedrooms, then I learned the "damper" system wasn't active. I will say that IMS was very responsive in fixing the issues and paying to replace the ceiling that needed to be removed to install a vent. Now it is spring 2021, and with it comes a failed Carrier AC unit, the first day I turn it on. Coming from AZ, I understand they work hard and do fail. Four summers of work in Colorado seem a little quick. The unit was "Charged" in the summer of 2017. Since it is taking weeks to get repairs, either through my home warranty or even self-pay, I decided to look at the capacitor, as it is something I can replace. What I found was surprising. The electrical components are corroded and rusted. It appears the cover plate was not installed properly, and water from rain and snowmelt have done a great job. One would think it would have a gasket or perhaps be sealed. I could have just had bad luck or a very poor installer based upon the high reviews of others. read more

IMS Heating & Air - A bit of rust. - Heating & Air Conditioning/HVAC Near Me - Berthoud, Colorado

Technician Ramiro Garcilazo provided excellent service. I have used IMS for the last few years and have been extremely satisfied. I highly recommend them. I had them replace AC and furnace and they work great. read more

There is no way to describe the amazing service that IMS provides and the incredible people that they are. I have gotten both a furnace and A/C unit from them on 2 different occasions. They have been so kind, their service is professional in a way that almost doesn't exist in the world anymore, and they do exactly what they say they are going to do. I recommend IMS to anyone who will listen, as I have never before had a company go so above and beyond in their customer service. read more

THEIR FAILURE TO PLAN IS OUR PROBLEM. National news predicted severe cold front coming for several days. We all knew it but apparently the service manager at IMS did not because "I can't predict the weather." I confirmed the previous night my appointment and stayed home from work for the 4-hour work window from 1 - 5 PM. At 12:40 PM I got a call asking to reschedule because of emergency repairs for furnace outages caused by the severe cold front. I told them that I had already stayed home from work. At 1 PM I got a call from service manager telling me that I HAD to reschedule. He offered no discount after I stayed home from work because "I can't predict the weather." read more

I had a concrete project which required AC to be disconnected and then reconnected days later. IMS is not open weekends and first available appointment is at 9 am. Technician actually arrives at 9:30'ish. Mitchell provided timely disconnection. Reconnection took almost 3 1/2 hours! Technician insisted I was informed of time element which I was not. House cool down rate was 1 degree every 1 1/2 to 2 hours. (Most installed units should have a cool down rate of 10 degrees every 3 hours.) Something was not right. IMS wanted to charge me for a service call to have another technician return the next day and inspect/check the unit. Lastly, the insulation along the lines were inadequate and have yet to be replaced. I have no trust in IMS. One gets what they pay for. read more

Technician Arturo was very knowledgeable and professional. Hooray AC UP AND RUNNING. Provided several alternatives to solution I chose based on age of system, cost, and ability discern what if's from known facts read more

We were very happy with our service from IMS. Aaron spent over an hour with us explaining how we could install/modify our HVAC system to better cool our basement. He was also very conscientious about wearing a mask and shoe protection when he entered our home. We had Franklin installed an ionizer in our HVAC system and noticed the difference in our air quality within hours. Thanks, IMS! read more

We had our AC and furnace replaced over the summer (2022). It is difficult to imagine an HVAC installation going better. The price quote was reasonable and the installation went without a hitch. The crew was professional, courteous, and completed the job without any issues. It is nice to finally cool the house in the summer! Thanks, Guys! read more

Despite having to wait almost a month for a service appointment, I was extremely pleased with the outcome. My technician Mitchell explained everything that he was doing to service my furnace and air conditioner. He was punctual, neat, and extremely informative. read more

Fantastic experience, the guys were quick and professional, explained everything about the installation. We had a new Carrier a/c unit, uv air purifier hospital grade, filtration unit, ecobee4 thermostat and a humidifier installed. Surge protectors were added for the a/c and the very expensive furnace motor. I was suspicious of their pricing but after several estimates from other companies, IMS was the best priced estimate with very good units which I researched before accepting their bid. read more

On Friday, I scheduled seasonal service for my furnace. I was told they would be there on Tuesday between 9:00 and 12:00. At 12:15 on Tuesday I had received neither a visit nor a courtesy call. I phoned the office to inform them of this. The person on the phone was unable to give me any info on the whereabouts of the technician and told me they would call me when they knew something. I informed her that I would have to reschedule and would call back when I could access my calendar. Needless to say, I didn't call. I will be looking elsewhere for service. read more

I moved into a new build that they had done the heating on. I requested a quote to put the air conditioning and they stated they did not need to come out. They emailed me a quote and I set up the appointment and put the deposit down. When they got to my house they told me they do not do concrete pads, and that they were going to charge me extra for having to level out the grade (which they should have already known). So I called they supervisor who stated "I do know on those Journey homes there is quite a grade on the side" Well if you knew why am I paying extra when you could have come out and quoted me appropriately. Beware. Their quotes are good because they don't do half the work you expect done. read more

Beware of their "safety" policy during Inspections/Maintenance. Had a technician come out for an A/C and furnace inspection (coordinated via the Home Depot). During the inspection he noted CO levels of 11 ppm at which point he disabled my furnace. But the worst part is that he did not verbally communicate this to me at all. He did mention recording "high" CO levels and said that an inducer motor needed to be replaced ($900), but said nothing about turning off my furnace. It's currently fall and we are expecting lows in the teens TOMORROW. Meanwhile, I have a "locked out" furnace?!? Immediately this morning when I figured out what was going on (via an obscure "locked out for safety reasons" sentence on the invoice) I gave them a call and ask to speak with the owner. Late this afternoon I did get a call back, but he told me this was an EPA requirement and saw nothing wrong with disabling my furnace ahead of a winter storm. So apparently my safety from CO is of paramount importance, but my safety from freezing temperatures is not. I was unable to find anything on the EPA website stating requirements about CO, however the only relevant link I could find (https://www.cdc.gov/niosh/docs/81-123/pdfs/0105.pdf) referenced sustained levels over 50ppm (over 8 hours). Further, I have multiple CO detectors (both wired smoke/co and plug-in), none of which have ever alerted. I'm not saying these guys are scammers, but the pattern of disabling a system for "safety" without any documentation of where those limits come from and requiring $900 worth of work to "make it safe" sure is suspect. read more

You could not do better than to hire the IMS team to take care of your HVAC needs! We had a Mitsubishi mini split installed in our - it turned out that the outside compressor was defective from the factory. Jordan, IMS' lead service technician and service manager Kevin worked on the unit and determined it needed replacement which IMS did. IMS was also determined to make us happy customers and we certainly are! read more

Great Job. Our install team arrived promptly and were professional and efficient! They cleaned up everything when they were done and did a great job. Daryn and his team were knowledgeable and he took time, when the job was completed, to explain the new Furnace, AC and hi tech Ecobee thermostat to us. Thanks for a job well done. read more

I have used IMS in the past, and everything was fine. My last appointment with them was not a good experience. I called them out for seasonal maintenance. After a little while, he tells me that the blower motor is leaking oil, and it will have to be replaced. I am suspicious because it has been running fine and it doesn't look like it is leaking. After he left, I wiped the motor clean to get an accurate baseline, and I have been monitoring it for a few weeks. From what I can tell, it has not leaked oil at all. The motor still runs great, and it has not had any problems. The quote to replace the blower motor was $700. I looked up the part, and a normal person on the street can buy a blower motor for my furnace for $315, so they estimated $400 for labor at that price. Keep in mind, they probably get a better price on the motor, so it could be even higher for the labor. Home Advisor says "Blower motor repair typically costs between $150 for a simple fix, and $450 for complete replacement and installation of the part. Where you land on that range depends on the exact damage." Sims Heating and Cooling says, "Blower motor replacement can range from $150-$450; while a squirrel cage fan with motor is in a range of $250-$600." I talked to another heating and air person and he asked me a few questions... "This was a seasonal maintenance call?" Yep "There wasn't anything wrong with the motor when you called?" Nope "It wasn't making any noise?" Nope "It wasn't turning Off and On, cycling power?" Nope. Then he says, "They're trying to screw you." On top of all that, it isn't a very good deal when you do both the heater and the air conditioner at once. It is $190, which includes a discount for doing both items. read more

I had 2 central air conditioning units serviced by this company, which was advertising a seasonal A/C tuneup for a special price through my local Home Depot store. I was satisfied with the work performed, but a bit surprised by the additional $125 fee asked to be authorized to clean the outside coil on my Trane unit. The initial tune-up check list took about 30 minutes, and the technician spent almost an additional hour to disassemble the covers and clean the coil fins on the unit outside. I emailed the company that Friday, and they were going to get back to me on Monday. Having not heard anything, I called on Wednesday morning to follow up, and they said it is normal to charge $125 additional for cleaning a Trane. While I was happy with the service, the billing practices are questionable. I will in the future work with an A/C company that bills on an hourly and fractional basis after that, so there is no low "teaser rate" to get the business, then charge more for extra services needed to make what seems to be a targeted billable amount per service call. read more

An oasis in a myriad of dirty HVAC companies. Couldn't be more happy with my Gas Furnace they installed this week. I just noticed the model is an upgrade from what I thought I was getting which I'm very happy about of course. The two installers were very professional, kept the area and access very clean and did a great job modifying the ductwork to be more efficient. They ran through a checklist to ensure I was happy on the install, during which noticed some noise from the return ducting when the unit shutoff (due to the increased airflow no doubt) and went about immediately installing reinforcing structure. Now the thing purrs like a kitty, day and night in comparison to the old unit. When it comes time to do my AC I will definitely put IMS at the top of the list. read more

Last summer we had IMS out to our home to do work on our a/c. They preformed what was asked with great results. This was the third time we had used them we even used them to finish our basement. To say the least we love working with them. However we needed a pricing for a part that was under parts warranty but not labor warranty. This is where everything went south. We never got a call and it slip our minds. Now fast forward to January having an issue so I call them along with my issue I remind them I had not gotten my quote. I was told "we called you and you never called us back now it is more money due to the fact it is out of warranty". After a little back and forth I asked for a call back from a manager witch I did not get. I located my phone bill for the days they say they called and there number did not show up at all. The lesson here is loyalty to a company dose not pay alway shop them and I would not use IMS read more

We had Mini Splits installed in Sept, mainly for A/C. However the heating side of them has been very good. IMS has done a great job in installation and servicing them. Very good. read more

First off they were expensive. Second off they told me they could bill me so that I could pay after the service was done. Instead the manager called me less than 24 hours after the service and literally started screaming at me for my credit card to pay; they hadn't even sent me an invoice yet, and after I did pay I had to call three times just to get them to send an invoice; something they promised they would do; they had my email and full contact information. The manager was so rude it was unbelievable; any attempt to get him to calm down was futile. Then for their quality of work. The work order was just to replace the main blower fan motor in our furnace/central air which had broken. Since this is for a house I am trying to sell, and is very far from where I now live, I was not there for the service. When the tech finished replacing the motor he called and said the system wasn't cooling still and the reason was that it was "2 pounds low on refrigerant." We had an open house then next day so I took his word and told him to refill the refrigerant to the correct level. He called later and said that it was working and cooling but not as fast as it should and it was because the outside compressor motor was broken and was "bypassing internally" but that he didn't have the parts to replace it. When our relator came for the open house the reality was the AC wasn't working at all. I called another company to come out two days after the first gut from IMS and he called me to tell me the reason why it wasn't working was because the refrigerant was OVERCHARGED by two pounds of refrigerant. Basically, the IMS guy didn't know what he was doing or was purposely scamming me into paying for more refrigerant. Once the new guy from a good company came in and removed the refrigerant the IMS guy added, the system began to function just fine. It now cools fine. DO NOT USE IMS. They lie to you, they do shoddy work, they might possibly be purposefully scamming people and their manager is the rudest person I have ever dealt with in customer service. There are plenty of good alternatives in the area to use, I personally recommend Carbon Valley Heating and Air, they're the ones who fixed the debacle that IMS created. read more

PRICE GOUGING!! Our compressor stopped working suddenly over the weekend and while this was the only company we could get out on a Monday to look at our unit, I wish we had waited for one of the ones that said they could be here today instead. Unfortunately by the time the guy got to the house yesterday, it was well into the 90's and we had already been through more than 24hrs in a miserably hot house. He said he only had a 'universal' capacitor to fit our 5-ton AC unit and that the cost of the capacitor would be $280!!! We really didn't have much of a choice unless we wanted to experience the 100 degree temp without AC for another afternoon/evening...so we agreed. After seeing what capacitor he installed (MACS 1220 Turbo 200), I looked it up and found it runs $50-70 on Amazon. Now I fully expect these companies to mark up their parts around double the price, as they are providing a service to have parts on hand. However, more than 4x the cost is going overboard. The tech even said "it's supply and demand". Well in my book, that's just price gouging and taking advantage of a situation. It's unfortunate that the big box stores don't carry these universal capacitors on hand. You have to go to an HVAC supplier to get them, and most want to do a 'service call' before selling you the part. read more

Very professional and friendly furnace estimate and installation. Knowledgeable staff, great products, prompt and thorough service. Good price. read more

Bad experience. I had an AC system that was brand new and it was acting up, they came out and quoted me $1500 to repair. I needed a new line set and a new drier and a new this and a new that. I called another company, they came out and fixed it for less than IMS's service call, there was a wire loose in the furnace making intermittent contact. Simple fix. I was talking to some other local friends about my experience and all of them have had similar experiences with this company. The previous post seems like self promotion read more

Of course our furnace stopped working on a Sunday evening so I called several companies and IMS was the first to respond. Their customer service is outstanding; the service technician went above and beyond to get the part under manufacture warranty. What a nice surprise to get a bill that was far less than expected. Thank you for the great service! read more

Our A/C went out during the hottest week of the year recently. I called 6 HVAC companies and none of them could even send a technician out to diagnose the problem for over a week. I called IMS and talked to Darin Shawver. He got a service guy out in 2 days. The guy was very knowledgeable. Unfortunately, our 20+ year unit was shot. He accurately diagnosed the problem and gave me several alternatives. We had the furnace inspected also and found some significant leaks and corrosion, so we decided to invest in a whole new system. Again, I called over 5 companies for quotes and only one could get a sales guy out within a week. Darin came out himself (one of the owners) and did a study of my house and our needs, including analyzing out gas and electric bills to see what would be most economical for us. He gave us several options and pricing. I checked some of the competition for similar units and they were all more expensive. Darin fit us in for an install and we were up and comfortable within about a week of our original contact. Unbelievable. They installed a Carrier Infinity system which has great reviews on the internet and so far we love it. All of the HVAC reviews that I read said that all the major manufactures produce good product, the difference is in the company that does the install. I highly recommend this company... read more