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    H&M

    2.4 (77 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    George T.

    I today I lvisited H&M, and I might just be a bit too old for it now! The music was just too loud for my taste, and I had some trouble finding assistance at first. Needed a bucket Hat and shirt I even had to go to a changing room to find someone to help me. Overall, the selection and experience just didn't quite click for me can't really think of a reason to go back. can't tell you about pricing bucause they didn't have anything that i liked.

    Symphony S.

    The worst customer service ever! I understand retail can be hard. I understand customers can be difficult, but if you approach every Customer with a piss poor attitude, then your store will never be successful. I experience a cashier today named Crissy that was mad at the world and took it out on the customers of H&M. I came to return a item I have my receipt. I had everything that was needed and she just was rude lack of facial expression she didn't smell. She was completely removed from her job as a customer service rep. I think employees forget that they are in customer service and that a part of customer service is servicing the customer. Crissy asked me did I have my app? I told her I was in a rush and I did I need the app to return. She said no you need it for your receipt. She processes the return and two receipts print out the computer two paper receipts. I asked Crissy if I could have one of the paper receipts. She told me they were hers and then I asked her to print it out. Isn't one for the customer. She snatched the receipt out of the computer and had it handed it to me. Her energy, her facial expression, her tone of voice she needs to not be upfront helping guest. So I walk upstairs to ask another employee because there was none downstairs in the women's section for the manager's name this employee I didn't get her name but when I asked her, what was there a manager on duty and what was their name she started walking away from me and when I pointed out, hey you're walking away from me. She goes well. I have to find out. I say you don't know the manager's name. She said we have multiple managers. I don't know their names. So she uses the walkie-talkie asked for a manager to come to the men's section. I then tell the young lady what was their name and she gives me Kaylyn. She gives me the name. I then asked her so you do know the manager's name because all I want was the manager's name so that I could reach out about my experience with Crissy so now I have two poor experiences in the same visit with H&M. The manager comes out with this blank stare, as I'm telling her what's happening, no apology, her hands and her body language, pure attitude, which made me understand why her employees act the way they do because she also is rude and have a attitude. Does H&M not want people to shop with them, do they not want people to enjoy their shopping experience, because at this point, I don't wanna come back and be treated rudely for shopping or returning. You have a return policy so I can return the item if I don't want it anymore, but to be rudely judged by these team members was not a part of my day today and left a very bad taste in my mouth for this location. I think someone needs to come and check in store a district manager a area manager. Someone needs to do a pulse check on how these employees are treating. Guess because if I was a secret shopper, they would've failed this visit. With all that we have going on in the world to be nice, to provide good service, to smile should be a part of the service provided at H&M, but it seems like that's not what the goal is anymore for customer service. It's just service now.

    View Outside The Top Floor
    Ginger T.

    This H & M is located in the Westfield Culver City Mall. It's a fun place to browse. The establishment encompasses two floors: the Men and Children's clothing is located on the top floor and the Women's section is on the ground floor. I have discovered great deals and decent fashions at H&M, so I am definitely a fan of the establishment, and I regard H&M as a low cost designer brand-clothing store.

    H&M at Culver City
    Jessica A.

    This is fashion at it's finest. And by finest I also mean cheapest. How can anyone say that H&M has overpriced items? Go to Rodeo Drive and you will find overpriced materialistic things. Go to those unknown named stores at the malls that sell Ed Hardy and unfamiliar clothing items that go up to whazoom prices. H&M was inspired to bought by average spending individuals. They also have exclusive collections of actual fashion designers and I cannot commend how appreciative it is to buy simple clothing here with a touch of fashion. The new Westfield at Culver city has an H&M. This is so convenient for those who do not wish to travel to the one and only Beverly Center (youre in for a disaster) I dodge the Beverly Center as much as possible, too overrated and by then you will see those overly priced stores that I mentioned earlier. The location at Culver city is pretty wide. Their collections are more urban but its fun. I believe they try to style their clothing by reference of demographic area. They currently have a huge sell of 5 dollars or 10 dollars per section. Blazers, sweat pants, shirts, skirts, this isn't no swap meet it's H&M. I'm a fan and If I could personally F(un), U(useful), C(cool) them. Id do it over and over again.

    Misleading store hours.

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    5 years ago

    Very friendly staff. Bianca specifically was very accommodating and ran to the back to get multiple sizes.

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    Ask the Community - H&M

    Review Highlights - H&M

    This H & M is located in the Westfield Culver City Mall.

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    Caro Bambino

    Caro Bambino

    4.4(35 reviews)
    5.1 mi
    $$

    Really cute baby store right on Main Street in Santa Monica. My husband and I came in here when I…read morewas still pregnant to review a few things that we had been eyeing for our registry in real life. Everything they carry is very luxe, high end brands and most of the materials seemed to be organic. The sales person was really nice and answered all of our questions. They also have a decent stroller selection that was really high end. She didn't know as much about car seats and stroller compatibility but was still very patient and nice. I'm excited to keep shopping here as our son grows up.

    I have been looking forward to going to this store since before I was pregnant. Now being 16 weeks…read morepregnant, I made it a point to visit when I was in town. I walked in and the sales woman was helping the only other customer in the store. She never once acknowledged my presence in the 15mins I stood there with my hands full of items. Never a "hello", "I'll be right with you", or "let me know if you need anything". Even when I was standing at the cash register wanting to pay, she never turned her attention from this other man. All of my excitement was gone... I put my items down and left. And of course that wasn't acknowledged either. I'm extremely sad and disappointed. Luckily there are other amazing baby stores on this street so I was able to find the cutest things - and they were HAPPY to assist me!

    Photos
    Caro Bambino
    Caro Bambino - Lots of cute stuff for coworker or friend's baby shower

    Lots of cute stuff for coworker or friend's baby shower

    Caro Bambino - For sure the best looking store I've ever seen. There is space to move around with the stroller, and ever a little play area for the kiddos.

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    For sure the best looking store I've ever seen. There is space to move around with the stroller, and ever a little play area for the kiddos.

    Rookie Kids

    Rookie Kids

    4.3(4 reviews)
    0.1 mi

    An incredible variety of shoes and sports items -- truly impressive. There's an entire wall devoted…read moreto Jordans, another packed with Air Max, and plenty of Converse sprinkled throughout the store. The selection alone is worth stopping by for. But what really stood out was the customer service. There were three employees working during my visit, and each one went above and beyond to help -- far beyond what you usually expect in a busy mall store. Their friendliness and willingness to assist made the whole experience exceptional. The store is located inside a beautiful and very lively Westfield mall, with plenty of free parking outside, making it super convenient to visit.

    I placed an order on Saturday and received it today, so shipping was fast. Unfortunately, the shoes…read moreI received were badly defective -- multiple paint marks, scuffs, glue residue, creasing, and overall they looked used from most angles. This was very disappointing, especially since I expected a new, accurately described item. I contacted customer service immediately. It took over six minutes to reach a live person. Anthony assisted me and was polite, but Rookie Kids' policies are unacceptable. I was asked to email photos of the defects, which I did. I was then asked whether I wanted a refund or replacement. I needed the shoes urgently, so I requested a replacement. Instead of promptly resolving the issue, I was told my request had to be reviewed and approved first. Only then would I receive a return label, after which I would have to ship the defective shoes back, wait for inspection, and then finally have a replacement shipped. This process is not ideal for a customer who already paid in good faith for a brand-new item. Most reputable companies will immediately ship a replacement and include a return label, with the understanding that if the damaged item is not returned, the customer will be charged. Rookie Kids' policy unfairly delays the resolution and leaves the customer without the product they purchased for far too long. Fast shipping means little when the product arrives defective and the company does not stand behind their merchandise with efficient, customer-friendly solutions.

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    Rookie Kids
    Rookie Kids
    Rookie Kids

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    H&M - womenscloth - Updated May 2026

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