had a great experience with Five Star Toyota in Aberdeen, Washington, and wanted to share a quick…read morereview. My salesman, Gary, was courteous, polite, and clearly worked hard to get me the best deal possible. The pricing in Aberdeen seems very competitive--honestly some of the best I've seen. They made a real effort to put together a deal, and although we ultimately didn't come to an agreement, that was more on me for aiming a bit higher than they could go. Their offer was already quite strong, so I have no complaints there. Throughout the entire process, I was treated with respect and professionalism. I'd definitely recommend giving them a try if you're in the market--they're a dealership that genuinely works to earn your business.

Buyer Beware - Disappointed Long-Time Toyota Owner…read more I have driven Toyota vehicles my entire life. Every Toyota I've owned has lasted over 300,000 miles. I trust the Toyota brand deeply, which is why this experience with Five Star Toyota in Aberdeen has been so disappointing. We needed a reliable vehicle for farmers markets and decided to purchase a used 2015 Toyota Sienna from Five Star Toyota. The van had been their dealership service vehicle. They had two 2015 Siennas--one still in use and one that had been parked on their lot for about three years. Before purchasing, I specifically asked for maintenance records and was provided them. The battery had died due to sitting unused and was replaced. Most importantly, Service Manager Jayson Lockett told us there were "absolutely no leaks." That assurance was critical in our decision. In hindsight, there were warning signs. The salesperson even said that if he were me, he wouldn't buy this vehicle. I assumed he was referring to cosmetic issues (scratched hood paint, cracked leather seats, peeling rubber trim, etc.). I trusted the dealership's reputation, awards on the wall, and what I believed was the integrity of a large, established business. Shortly after driving the van home (a 3-hour drive), I discovered oil leaking onto my driveway. Two independent shops confirmed two separate leaks: * Axle seal * Timing cover gasket I made multiple 6-hour round trips back to Aberdeen. They repaired the axle seal after negotiation. For the timing cover gasket, dye was added. Later I was told the leak was just a loose drain bolt from an oil change elsewhere and that it had been "fixed." I was told it only counts as a leak if oil drips to the ground -- yet when I placed cardboard under the van, it continued to drip. After three long trips and extensive communication, I negotiated directly with the owner, Allen Erickson. He agreed in writing to reimburse $1,000 as goodwill if I completed repairs locally and signed a release. After I requested the goodwill release for signature, communication stopped and I have not received the reimbursement. The timing cover gasket repair estimate is over $4,000 at the dealer and about $2,800 at an independent shop, meaning I still need to invest a significant amount out of pocket. I understand used vehicles are sold as-is, and I accept that I cannot prove the leaks existed before purchase. However, it is difficult to understand how a vehicle described as having "absolutely no leaks" developed two separate leaks immediately after I drove it home. After multiple 6-hour drives and months of communication, I no longer wish to spend more time pursuing this. I am writing this review so others in the Aberdeen community can make fully informed decisions. I trusted the dealership's reputation and assurances. Unfortunately, my experience did not reflect that reputation. I hope future buyers carefully inspect any vehicle and obtain an independent inspection before purchase.

I had a coolant leak in my F150 pickup while staying at Lake Quinault Lodge. I discovered it on…read moreSaturday afternoon. Since Aberdeen, WA is the closest city, I called Five Star Ford to see if they could help me on Monday. The service rep told me they couldn't see me for several weeks! I then scrolled down the list of repair shops in the area and of course most of them were closed on Sat. afternoon. The first one open was Honda of Grays Harbor. I worried that they would not work on my Ford but the service manager told me to come in at 8 a.m. on Monday. I was able to drive very carefully the 45 miles from Quinault to Aberdeen and spent Sunday night at A Harbor View Inn, ready for an early visit at Honda. They had us repaired with a new water pump and on the road by 11:30 a.m. They even washed my very dirty truck and vacuumed the floor. These guys are the greatest! I can't tell you what a difference it was between the poor reception at Ford and the fantastic service I received at Honda of Grays Harbor. Thanks so much!

Some of the rudest people I've ever met. One of their…read moresalesmen yelled me, "Hey a-hole, move your f-ing car," because I had parked in the service dept lot. I walked back over, told him I was a customer, and he did not apologize. When I came back a few hours later to pick up my car, I went inside to ask them if it was okay to park where I was at, fully expecting them to apologize for yelling at me earlier in the day. Nope! Salesman number 2 blamed me for where I parked. The service department was great, but the sales staff made it so that I will never shop there again. Is it too hard to apologize to someone?

My husband and I recently purchased a certified used car from this dealership. The whole process…read morewas great. I was very surprised. The salesperson, Eddie Watters, was fantastic. He was very patient with us as we weren't even sure what we wanted. We probably test drove at least 10 different cars. He was very patient, listened to what we were saying and if we had a question and he didn't know the answer, he didn't make something up. He found out the information and got back to us. He is one of the best car salesmen I have ever dealt with. There was never any high pressure tactics to purchase a car. Once we found the car we wanted, the whole sales process went very smoothly. They actually did a great job of saving us money. The finance manager, Nick Thornburg, was great as well. He got us an even lower interest rate than what the sales person quoted us! He made all the paperwork seem effortless! I highly recommend this dealership. They all made the car buying process much less stressful than it normally is.

We've had multiple vehicles serviced here including the 2022 MachE we bought. Great service and…read morestaff. Always take care of us b

Great group of individuals. Parker Gleason is your guy. He's helped me so much over the years.read more

In the 15 years I've lived in Grays Harbor, I've bought two vehicles from Harbor Dodge. The sales…read morestaff are salaried, not commissioned, and there is no pressure. Their prices are consistent with the online sales prices of higher volume dealerships, give or take a couple hundred bucks (even if they have to get the exact vehicle you want from another dealer), and they don't gouge. Most dealerships are great to customers when they're buying a car, but the true test is in their service department and whether they stand behind a vehicle's warranty. Thankfully, the folks in the service department have always been Johnny On The Spot and have never quibbled about repairs under warranty or outside of it. They're fast, good and provide a shuttle driver to get you home and back to the dealership, even if you live somewhere out in between No and Where. The one downside that removed one star from their rating is the fact that they push Boeing Employee Credit Union (BECU) financing. I had outside financing through one of the big online agencies and was fine with that, but the finance manager at Harbor Dodge persuaded me to go with BECU because they were local. Ginormous mistake I won't ever make again, BECU is a freaking nightmare! Seriously, guys, there has got to be a better financing partner for you than BECU!

My vehicle wouldn't start, so I towed it to 5star in aberdeen (next to burger king). I paid 515 in…read moreparts and 550 in labor costs for a fuel pump malfunction. Okay they did it in a day and i was happy with the timely manner because i had to go to Portland airport for a trip. On my way (40 mins of having the car back), the check engine light came on. So, I rode it out and made it to Portland and back, having a vacation during the process. I went back to 5star and told them this story, and they wanted another $150 to diagnose the light coming on.... nope, not today 5star. Went to early tire on port dock instead. Better service, and they stand behind their work. AVOID 5STAR AT ALL COST Update: early tire looked at it, it was a leak 5star caused when installing the fuel pump Update2: returned to 5star telling them the issue that early tire told me. They agreed to hold onto it and see if it needs more repair and cost (their error they will fix) stars pending what they say/do. Update3: since I started this saga, I've run into brick wall after brick wall. I can tell you my mistake first, when I went back (OP) and spoke to the employee, I left when he gave me an answer I didn't like. My error is just that, instead of leaving, I should've spoke to the manager (service parts). I've found the managers to be attentive and wanting to give 5 star "it's name" as the other manager said. After speaking to the manager and explaining I paid for the first diagnosis, and this issue should've been caught/resolved then if it was something new, he agreed to hold onto it for me (update2). I got my car back today after just leaving it with them, and they couldn't replicate the issue and said they cant work on it until the check engine light comes back on. But at least they cleaned it up and tried and said come back if the light comes on. We'll see if my vehicle issues come back TBC?!?

This place blows. I bought a 2022 Chevy Malibu and these guys couldn't even get it right on what…read morethe bank would accept as proof of address. Then tell me they didn't know I only lived in my place for two weeks because online I said a month and should've already gotten a bill of some kind, in my name. Well online? Only gives you the option of choosing "months" not "weeks" so I couldn't put 2 weeks And to see other sales guys posting pics with the customers and the vehicles they got them in to, when Chris who sold me the car? Can't even be present when I pick it up to shake my hand or say thank you?? Yeah, fuck that guy. Had I not liked the car so much? I would've NEVER completed the purchase with these d bags. This is the last time I ever even walk onto their lot. I'll NEVER buy from these assholes again. If you want a new car? I'd go elsewhere. Or? Roll the dice that you may be one of the people they treat with respect and professionalism. Because I feel I was treated like a second rate customer even though I put money into their fucking pocket. And don't worry you assclowns. I can post my own pics.

December 22, 2020 I purchased my new 2020 Chevrolet Silverado 1500 LTZ Z71 4x4 crew cab with the…read more3.0 Duramax engine from Five Star. The truck has been everything I could ask for and more. Plenty of power for off-roading and towing over 9,000 pounds, and fuel efficient while doing it all. I've got over 6,000 miles on this truck and zero issues. I average 29mpg on my commute to work, and 31mpg when driving I-5 so I can't complain. More and more people keep asking me about my truck and are considering dumping their gas motors for the small, yet powerful, diesel motors. In this particular transaction Matt was my primary sales person, with Brant helping when Matt was assisting others find their dream vehicle. And Jason was the sales manager, Rodney in the finance office, and can't forget Allen the general manager. All were great people to work with. Though my mother is not the decision maker when I purchase vehicles, I always bring her with me as a sounding board if you will. It is always great to see everyone treat both of us like we're part of their family while there. Even times when I am in the shop without my mother, they are always asking how she is doing. It's great when people remember you and who your family is and always seem to care, even if just saying hi and not making a purchase. In the past I have also dealt with Tim with sales and David in the financial office. Both are top notch individuals also. Victor and Brad in service are great guys to deal with too. Always making sure that you and your vehicle are taken care of. I will continue to come to Five Star Chevrolet for future purchases and services because of how my family and I are treated, and they make sure that my vehicles are serviced properly every time. And I'll continue to recommend these great sales and service teams to friends and family. Thanks again Matt, Brant, Tim, Jason, David, Rodney, and Allen! Keep up the great work. I'll be back. :-)

Steve at the service department is the best. He took time out of his busy morning to step away from…read morethe counter and help me unlock/open my inoperable truck tailgate. I was able to get back to the campground, hooked up my RV and head home. Thank you again Steve for helping my family out of a very stressful morning.

It chose this business because it was local and he had a really dope cars. I called Tyler. I told…read morehim I need a car that's gonna get me all the ladies. He told me he had a couple chick magnets and to come check him out. He said their real panty droppers.

To be honest, I was a little bit leary of affordable auto because it was a small business and you…read moreknow they didn't have a lot of cars on the lot and you had to call to make an appointment. But the personal service and the friendly nature of the salesman makes up for all of that. It's actually gave me a really good feeling. I felt very well taken care of. I just bought a first generation Prius 2003 Prius. It was used. It was 3900 and I am so thrilled with my purchase. When I was driving home with the vehicle I test drove it and everything was fine when I was driving home to check. Engine light came on because the coolant was low, but we didn't know that was the reason and Tyler, the young man that sold me the car took care of it right away and was very helpful. I cannot recommend this place enough. These guys are great. Actually Tyler is great, I don't. He's the only person I met actually. But it was a good experience for me and I hope you have a good experience if you go there too. I didn't want to spend a lot of money on a used car cuz I don't drive that much anymore but I wanted something dependable and I got just what I was looking for and I did wait. It took me like 5 months to find that car and it was there all the time. I just didn't know it

We had an awesome experience here! Staff was friendly and not at all pushy. I didn't feel pressured…read moreat all which I think is rare with dealerships these days. They were very patient and pulled my rig off to the side for a few days until I could make the trip back to them (55 miles and worth it) to finish up our deal. Manny was very honest and I felt very comfortable buying a vehicle from him. We made it back home fine and the rig did great and I am 100% happy!

Worst place in the world to buy a car bought a car drove it off a lot. It started having issues…read moretalk to somebody named Jen. She said that she would have her people look at it and help me out and I got a big old nothing they didn't help out they didn't do nothing. The worst place in the world to buy a car do not buy one workplace stop lying to your customers