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    Gyros King

    4.3 (3 reviews)

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    The Great Greek Mediterranean Grill

    The Great Greek Mediterranean Grill

    4.3(71 reviews)
    5.6 mi

    Ordered chicken sluvaki platter with feta fries, small salad and 1 soft drink. Fed two of us for…read more$20! Ambiance is nothing to speak of. Fast food ish

    The wife and I were shopping in the area and were excited to try out The Great Greek Mediterranean…read moreGrill today, a Thursday around 11am. When we walked in the door there were no customers but a couple of employees at the counter putting together orders. We walked up to the counter to browse the menu. We could tell there must have been some large orders come in as the employees seemed very busy working with their backs to us. Apparently so busy that they didn't think to say, "Hi", or "Welcome in!"- literally said nothing to us. I asked my wife loud enough for the workers to hear, "Are we ready to order? and she replied "Yes" for them loud enough to hear. Still, that wasn't enough to get the workers to stop what they were doing to help us with our orders, so we walked over to the self-serve kiosk to get our orders in. We considered dining in but weren't sure how long it would take, so we ordered as Take out to be on the safe side. I clicked the button for a printed receipt but couldn't figure out where it printed after I did that. We decided to go sit down. At this point we had been there about 10 minutes with zero acknowledgement from the employees working. I've worked in the service industry before (and continue to do so in a corporate environment), so I understand what a rush is like but I also understand that you're to make customers/clients feel welcome and heard- neither of which we felt at The (Not) Great Greek Mediterranean Grill. As we waited, other customers were coming in. Seemed like some regulars and others didn't seem to have as much trouble getting the employees to communicate with them. Another 10 mins or so go by and I started to notice about 4 different people receiving their orders who had come in after us, so I went to the counter to ask the status on ours. The female employee seemed irritated that my question pulled her away from what she was doing but she looked up our orders anyway. Said ours would be up in a few mins, so I said thanks and I let her know that I clicked "Print receipt" on the kiosk but wasn't sure where I was supposed to get it. She pointed to where it was supposed to come out but it wasn't there and shrugged. I said ok, and sat back down with my wife to wait for our food. At this point, I was irritated with the service and didn't want to dine in anymore. We got our food and left. I received a text to share my experience, and I shared what I'm writing here with the restaurant mgr or owner. I received a text back that they were sorry that my wife and I didn't feel welcomed or acknowledged during our visit. The mgr or owner mentioned it was disappointing that the kiosk and service didn't meet our expectations. They did say they appreciated the feedback, so they could improve and would love the chance to provide better care that we deserve in the future. Maybe I'm being too critical/out of line but if that was my business, I would offer a free lunch or something of value to try and make it right. I let them know that too. We go to restaurants for good food, good service, and good people. When someone has a bad experience, I'd be doing whatever I could to earn that business back. This is not a place we are planning on going back to.

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    Gyros King - greek - Updated May 2026

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