I am disappointed in the Planet Fitness franchise and this location in particular…read more They allow "their" personal trainer to hold machines for a scheduled class from 12:00 (noon) to 12:30 p.m. When I was there on this day between 11:00 and 11:15 a.m. said trainer had the "reserved" sign up and there was no class nor participants. I ignored the sign but then decided to ask the staff for clarification. I know how to substitute exercises for the machines I supposedly can't use, but this is a VERY POOR CUSTOMER EXPERIENCE. I have been a Planet Fitness member for a few years and have always been an advocate of the franchise. I will no longer be a proud member of the franchise and will never give a positive "word of mouth" for it.

Update: Does their AC not work?…read more I went back at 9pm tonight and it felt like 90 degrees in the gym. They either need to update their ACs, or if it wasn't working I wish they had a sign up or something - I could barely make it 10 minutes before having to leave. Ya just can't have an indoor gym in Texas without AC :(

I am giving them a star because the classes in the morning are amazing. However, when I went in to…read moreget a membership, the little girl who took my information never said anything about an extra fee, so when she ran my card and instead of $65, it was $115...that is when she told me about the extra fee that is not refundable. Now that I want to cancel, I am being told that I have to pay for an extra month to cancel. What the heck?!?! If I am not going to be there, why do I have to pay the extra month fee WHEN I cancel? I was told that you can cancel online, but you have to pay the extra month during cancellation...I mean...why? So, I wouldn't advise anyone getting a membership here unless you are told EXACTLY what the charges are for prior to signing up...because NONE of this is mentioned during the initial sign up.

In town for work and was initially going to hit up anytime fitness. But the location next to my…read morehotel was permanently closed, looked at the old map and here crunch was! Most of these gyms are the same footprint. Same machines. Same quality. Friendly folks. This gym is infact that. I have the program through your insurance that gives you access to 15k+ gyms for 25 bucks a month. It is very much worth it if you travel or just want gym variety in your own town. What I really like about this gym is the footprint. Everything has plenty of space around it. Most if not all the machines were maintained. Didn't smell, and everything you want for in a nice gym. If I'm back in town, y'all will see me again.

Whoever was answering phone on April 8th around 8:00 pm was very rude . I was trying to get my home…read morebase switched to the Longview area ( this gym ) she told me I had to call my home base and have them switch it ... so I called my home base ... the lady at my home base gym went to tell me I need to contact the place I'm trying to transfer and that she actually does transfers herself and I'd need to call the place I'm transferring so I call back Longview location and I proceed to tell the women on the phone in Longview area that she is the one that actually is to be doing to transfer for me and she then laughs at me over the phone ...( very rude and unprofessional ) goes to put me on hold for a few seconds then says the manager needs me to come in person and signs things which I don't even think that's true being I signed up to crunch fitness not having to sign anything in person . I was so irritated I forget to get the front desk workers name .... Big mistake .

Great Place to learn and explore new activities. Great instructors, Great humans! I cannot say…read moreenough good things about this awesome place.

What a fun experience!!!!!!! I came in knowing ABSOLUTELY nothing. I walked out knowing so much…read moremore and so excited for the next class! Sierra was a FABULOUS instructor! Be prepared to be sore the next day LOL! It was an awesome workout and atmosphere!

DO NOT GET A MEMBERSHIP IF YOU ARE OVER WEIGHT. Wait what?…read moreIsn't that what a gym is for? NOT THIS ONE. Staff is rude and unprofessional. Treated my mom like SH*T and even giggled at her when discussing a possible member ship. She walked out in TEARS. The owner/manager is rude and inconsiderate-obviously can not control their staff or members. Made snide comments about my moms Medicare and Medicaid insurance (KEEP IN MIND SHE IS ON DISABLITY!!!) I am just distraught and so angry about this. DO NOT sign up here. This place doesn't know how to treat human beings.

I've been going here for about 8 months now and I LOVE this place. The staff is so great, it's the…read morecleanest gym I've ever seen, smells like a brand new place still, lots of equipment, and they have a great selection of services. It's SO affordable too!

My wife and I visited this box over the Christmas holiday. The two days we attended, Tommy and the…read morerest of the gym community were extremely welcoming and friendly. We highly recommend CrossFit Citadel and will be visiting again when we are back in town. I'd also like to thank Tommy for being so responsive when I was initially reaching out to inquire about the gym. Bonus: my wife and I PR'd on Shoulder Press, Push Press, and Push Jerks!

Great experience. Dropped-in to get a good workout in before my Spartan Stadion race in Arlington…read more Great gym with knowledgeable coaches, friendly members, and really nice equipment. Will definitely return next visit.

The Release and Restore class was recommended to me by my therapist and I'm glad that I went! I…read morejust finished up a 3 month membership and I was able to go to a variety of classes that are offered. My favorite classes are Release & Restore, Gentle Yoga, Vin + Yin, and Gentle Flow. As soon as you walk into the studio you feel a sense of calm and ease that continues as the instructors help facilitate mindfulness throughout your practice. Every instructor has been caring, welcoming, and accommodating. You should definitely start your yoga practice at Freedom Yoga!

Amazing yoga studio! I always feel so much better after class! Toni is an awesome instructor! Her…read moreRelease & Restore class is perfect for anyone who feels anxiety, stress or grief. Love, love, love it!