I heard about Dallas Lease Returns from a friend of mine and I went there to look for a car. I met…read morewith Yulian and I could tell that he didn't just want to sell me a car, he really wanted to get to know me. I could tell that he truly cared about my needs and wants and did his best find the ideal car for me. I haven't currently bought anything from Dallas Lease Returns because we are still in the searching process. I know that with Yulian's help I'm going to walk away a 100% satisfied customer.

After retiring from the military and moving to Texas I was ready to buy my dream car but knew…read morenothing about the process, it's scary but Yulian made sure that every question was answered and all my worries were put at ease! I haven't bought anything from Dallas Lease Returns yet, but I know that with Yulian's help I'm going to walk away with my dream car soon!!

These people are crooks. They sold me a car that has completely died on me two months later. They…read morelied about all the stuff they fixed on the car. All they did was turn off the lights and sensors for the issues. I'm 23 in Dallas alone now with no car again TWO months after I paid $5000 cash for it. When myself and my parents reached out to them they lied and said they fix the issues and they'd be sending a tow that day. They never showed up to get my car and stopped responding to our texts and calls. The owner David is a scam artist don't spend your hard earned money with these trifling people.

NOTE: this 2001 Volvo S40 listed on CarGurus for over 5 months; we found better deals, but my…read moredaughter liked this color, features, safety rating, and disclosed condition. Started out trusting DFW Universal Auto's words. Did they miss or mislead us?  Is this a "typical" used car salesman story? My 17yo daughter saved most of her earnings for almost 2 years to buy her first car... Ash assured this car had no known problems, and was in excellent condition. Advertised upgraded radio, no accidents, new timing belt, water pump, and changed oil.  A/c was supposedly ice cold. Promised new set of car mats. Drove car around the block about 10-15 mph - SEEMED ok, BUT later discovered... A/c wasn't working well (Ash said it was the "Dallas heat"). I'd left a very nice review in the office, before noticing all the deception or oversights above, and below. I am changing my review to reflect concerns... AFTER PURCHASE discovery... no working 12v outlets. Ash told me to keep radio faceplate off, because "it drains the battery."  No floor mats as promised - reminded 3 times. This "fully detailed" car had a pen in the trunk, a spare unfastened, missing jack & Luh wrench, credit card on floor from a previous owner, and a stain in the driver's seat. Had to ask twice for jack. Tolerated these little things as they seemed minor enough to fix later. AFTER Driving on highway. Right rear axle shudders - not noticed going around the block or on bumpy streets. They missed this after how much time? The a/c kept failing, regardless of outside temps - missed this too? The "upgraded" radio was unusable because no antennae and missing CD changer.  They missed that? Upon arriving home, found A/C cabin filter was full of leaves, dirt, pollen; filter cover was missing so, about 1/3 of intake air flooded out before reaching the coils. They missed this? Next day, my daughter noticed tint missing on front passenger window; door also had a chrome ext handle -others are black. Looking more closely, passenger side of the car had been repainted. Later that day, my son's butt was wet from the right rear seat... wonder where the water came from? In a later message, they indicated "replaced door panels" - this was not disclosed prior to sale - why replaced. Hmm, wondering if the noise, water leak, new door panels, repainting, new door is related to an accident that DFW either was oblivious to, or did not disclose? Any after sale customer service? Not that we can tell. We hoped errors would be owned & corrected, but instead our findings (shared with both Ash and Elizabeth) were dismissed; responded to us, we "rely on a lot of public data such as Carfax" for a car's condition and value. So, they diffuse responsibility to what's reported to Carfax - they don't look? Scary thought. Earned our 2 stars instead of one, for the before-sale kindness and cleaning of my daughter's first car, as well as decent execution of completing paperwork.

Helped me to find a transmission that kept my old vehicle running, all at a fair price.read more

Driveshaft fell out while driving approximately 1000 miles after repair. I believe bolts were left…read moreout, not installed correctly or left loose. This left a whole in the floor along with costing me a over $850 for driveshaft repair. Jason at front desk was nice and professional, but over all I'm not satisfied. This was absolutely a mistake on their end and they should have replaced driveshaft and repaired floor at no cost.

Joe in the parts and service department is amazing! He helped me when I got a flat tire and was so…read morekind. I would 100% trust him with my service and car needs! Thank you Joe!!

Worst place ever. Weren't working with me and wanted to give me a car with 119k miles for 5800…read moredown... ridiculous! DONT COME HERE. Junior tried to rip me off, beware!

Sold ANA Auto 2 camry transmissions at the same time. They installed one in the car(without…read morechanging the trans filter) didn't work because they improperly installed it. Instead of calling us and letting us know of an issue that we could have fixed by diagnosis, they yank it out and install the other transmission which was installed the same way and of course failed. Called us about returned them and since they installed improperly and damaged the transmissions, we declined their return. So, they decided to do theft of product and do a charge back on their credit card for the purchases when we have all the documentation. This isn't a small amount. ANYONE WHO IS LOOKING TO GET THEIR CAR WORKED ON, GO ELSE WHERE. THEY DO NOT INSTALL PARTS PROPERLY. THEY TAKE NO ACCOUNTABILITY WHEN SITUATATIONS GOES SOUTH. STAY FAR AWAY!

Don't come here! These people are total crooks. I bought a car cash and bought warranty from them…read more 5 days later check engine light comes on. I've been dealing with different expensive issues weekly. Finally a problem comes that's covered by warranty. They tell me to drop off the car there, while I'm out of town. Then they refused to service it, and charged me diagnostic and storage fees. We've been emailing and texting back and forth, they are cruel and unwilling to work with me. Blame me for the problems, blame the warranty THEY provided. Do not come here ever. Horrible place!!!

Cotroneo had the exact Porsche we were looking for and at a very competitive price. Karl made the…read moreout-of-state car buying process very easy. He was responsive, took his time showing the vehicle to us via FaceTime, and he walked us through the purchasing steps. Shipping was handled quickly and title arrived shortly thereafter.

Do you want a breath a fresh air when dealing with a car dealer? Then go to Ken at Cotroneo Auto…read moreGroup. He has white glove service down to a science. No matter if your window shopping (Amazing showroom) or a serious buyer Ken and his team will make you feel at home with his Texas hospitality. Easy to talk to and also to deal with along with extremely competitive pricing. His knowledge and experience in the auto industry will help you make the right decision. I'm a very happy and satisfied customer and recommend him to anyone who is looking for a vehicle.

I had an excellent experience at this dealership! The staff was friendly, honest, and genuinely…read morehelpful from start to finish. They answered all my questions, walked me through every detail, and never made me feel pressured. The car was exactly as described--clean, well-maintained, and fairly priced. The whole process was smooth, quick, and stress-free. If you're looking for great service and people who truly care about their customers, I highly recommend this place. I'll definitely be coming back for future purchases!

Called ahead and specifically asked about any fees above the listed price and was told they had…read morenone. Once there it changed to a finance fee of between $2,000 and $1000. I told them I wasn't doing that and they kept playing with the numbers and calling it different things but it was always way more than it was suppose to be. I finally told them they were wasting my time and left. I can not urge you away from this place enough. They will lie to your face.

Bought a Porsche Macan a year ago! Worst experience ever! I should have known by where they are…read morelocated

Happy with my purchase! George was helpful and had a great selection of cars, would definitely…read morerecommend checking this place out!