I don't know what the hell was going on yesterday. Pulled into line around 6pm behind four cars…read morewaiting because the booth was totally unmanned. Even if we could order at the automated kiosk, apparently no one was even there to raise the gate. It took at least 5 minutes for someone to come out, but not before one driver moved the stanchions so he could drive away. Ymmv, but it usually bothers me that they hire a guy to read me through a completely automated process, reading me the choices, making my selections, and even swiping my card in the reader. I asked him if his sole job was to hold the hand of every mature adult with a college degree; he said that's what he's paid for. In effect, another living wage for doing nothing. I could tell the conveyor belt was faster than usual, and the results reflected it. My car was not completely dried, the inside glass was streaked, the outside glass was spotted, and in general a rather poor job. Seriously thought about going through the line again to make sure they did it right the second time, but my time is valuable and i had things to do.

I've been bringing my car to this location since it was a family-owned car wash, before Flagship…read moretook over. Unfortunately, the quality of service has declined significantly. The manager, Alex, has been very rude and does not seem to value customer service or customer concerns. When issues are brought up, there appears to be little effort to address them. I strongly recommend that customers inspect their vehicles carefully after every wash. Take a few minutes to walk around your car and check for scratches, paint damage, or any other issues. If you notice anything, report it immediately and consider contacting Flagship's corporate office. In my experience, the brushes at this location do not appear to be maintained properly. Dirty brushes can trap debris and potentially cause scratches to a vehicle's paint. Regular cleaning and maintenance of the equipment would help improve the quality of the wash and protect customers' vehicles. I hope management takes customer feedback seriously and works to improve the service at this location.

Mario is amazing. He takes good care of his customers and their vehicles! I don't trust anyone else…read moreto hand wash my car I have been seeing him since I first purchased my car. He answers all my questions and has great customer service! Highly recommend!!

Mario did an excellent job! My seat was in really bad shape, but they managed to make it look great…read moreagain. Really impressed with the effort and results.

Excellent Service I…read morehad an excellent experience at Cruz-N-Shine Car Wash! The staff is friendly, professional, and always provides great customer service. The quality of the work is excellent, and they do a great job taking care of your vehicle. The memberships are also a great deal and definitely worth it if you wash your car regularly. I highly recommend this place for the great service, excellent staff, and quality of work. I'll definitely be coming back!

I used to get a great wash and travelled far to get here. They did a p*ss poor job on the insides…read moreof my windows today so they lost me as a customer.

I paid for the ultimate interior/exterior wash and detail as a thank you to my niece letting me…read moreborrow her car while mine was in repair. It was not busy because there was a slight drizzle, overcast, and 45° temps. You would think with just a few cars to work on, that they would maybe put some extra focus on your car when you bought a top-of-the-line wash package. Not so. My niece's car is a Subaru outback, and aside from some mud in the doorsill and just usual dust and debris from sitting unused in the driveway while she studies abroad, it was in great shape. I just wanted a little spruce up. When they were done with the 10 minute time it took, I see fingerprints on the dash display, fingerprints on the rearview mirror, the cupholder wasn't even wiped out, dirt and mud still in the doors, and dust still on parts of the dash and interior door handles, and the second row leather seats weren't even wiped. It looks like a very cursory wipe inside and a vacuum to the mats. Because it was drizzling, they didn't even have to wipe the exterior very well yet they couldn't focus even five extra minutes of attention on the interior. That's it for $44. This location used to be a Dr Wash, and for $20 you could've gotten better quality service. Very disappointing. I thought by coming on a slow day with some inclement weather I would be supporting this business on a day of slow sales, and in turn I would come away satisfied. That was definitely not the case.

I went to this Flagship and requested the $44 Flagship Package (includes everything). The work they…read moredid was a complete waste of money. My car style had smudges all over the dashboard, it looked like they barely vacuumed the interior seats and trunk space and cup holders were all still dirty. Definitely will not recommend this place nor waste my money here again.

I was excited to get a car wash and feel so SAFE that my car was going to be okay throughout!…read more I pulled up to the first station and they showed me the options, and were gentle/not pushy. They taped town my back windshield wiper and I waited my turn. After the wash, my car was FRESH AS NEW! No scratches, no damage, nothing wrong. Squeaky clean! And after the wash, they hand dried the entire vehicle! Free vacuums with great suction power after. It was great value for the money! I'm so grateful and this is DEFINITELY my go to car wash place moving forward!

SUPER ATTENTIVE! I…read morehave a big F150 and it's getting old. They took off my antenna, closed my mirrors and pulled trash out of the bed of my truck for me (even though I offered to do it). The tracks on the automatic car washes usually scrape my wheels a little n this one didn't AT ALL!!! Super great. 10$ for the basic 15$ to spray the under carriage (I mean REALLY SPRAY it down!) Definitely coming back

Amazing!!! Thirteen year old VW Sportwagen that has been…read morewell cared for got it's Ultimate Complete Detail yesterday. The results are outstanding -- looks better than when it came off the showroom floor! The two gentlemen arrived one hour early, which worked out well. They were respectful, efficient and extremely skilled. Every conceivable aspect of the car sparkles: interior, including the space for the spare tire; exterior, including a wax job; and the engine. Even the floor mats were cleaned and treated to the point they look as if they were just purchased. I definitely recommend Va Auto Spa!

The team was very nice and efficient. My car looks great! I was impressed with how they managed to…read moreget some exterior scratches out. Will definitely return!

Great place with very friendly people. They make sure to explain the options and my car came out…read morevery clean.

Decided to try them again after I heard from a friend that their service got better. I was…read morepleasantly surprised by the service.

Attendant was very attentive. Price was a little high, but great choice. Highly recommendedread more

Been here twice before, not a bad place as. Awash it yourself. Figured the instructions were like…read moremost places, employee named Juan came up to me as I was getting ready to leave and began to threaten me because I dried my car in the bay, as I had not read the instructions on the wall. That's my bad I know that I shouldn't dry it in the bay now. Juan did not have to come at me with anger and aggression. I have attached a small snippet. As soon as I began recording his violent attitude was reduced. Always had a good experience. Juan could have approached me like a normal person instead of a rabid dog and I suppose I could have read the writing on the wall.

Outstanding work making my soul crystal red metallic Mazda glow with iridescence. The interior was…read morejust as nice. Mike and his team were a pleasure to work with. The pricing was fare. They understood the special maintenance needs of the professional ceramic coating on my car. It's always great to find a service provider who has it all together. That's the impression I got while at Xtreme. Family owned. You work with the owner. I'll be back.

Xtreme did my ceramic coating and window tint and I take it in at least monthly for a…read moreinterior/exterior wash. I didn't know much about ceramic coating so the owner took a lot of time and explained to me different options, how it works, the differences between products/prices, etc. They did a great job and are always super friendly. Easy to schedule and always on time.