This was one of the most frustrating customer experiences I've had. My credit was not the issue,…read moreyet this company still acted like I was unworthy of basic service and tried to force a $600 deposit on top of monthly rental charges. I had already been a customer for a year, paid every bill on time, paid a deposit at the very beginning of my account with them although my credit was GOOD. Not fair, not poor, GOOD, and still got a nonsense explanation that made it clear they either don't value repeat customers or don't know how to apply their own policies consistently. I walked away and found another company (Blackerby) with far better service, better rates, a $125 deposit, and no credit check. The difference was night and day. This company's deposit policy feels arbitrary, their pricing is excessive, and their treatment of customers is flat-out poor. I would not recommend them to anyone. By the way I paid for an entire year of rental upfront with the other company and still paid less than the $600 deposit fee that Strait Music tried to play in my face with.

My daughter and I came in looking for a case for an acoustic guitar. We interacted with several of…read morethe staff and they were all helpful and great people, but they noticed that the acoustic we had was very large for my daughter and showed us some smaller options. We came in looking for a case, but Rodrigo recommended the South store that had a better selection of smaller acoustics and we bought one the next day. Good call, Rodrigo! She is having a much easier time playing now.

Great service and excellent communication. I went there…read morefor a guitar set up and will continue getting my guitars worked on here forever.

I am a professional guitarist - and have been for 56 years now (hate to admit it! LOL) - and I'm…read moreVERY picky about the guitar techs I allow to work on my guitars, and I'm happy to report that Jason is one of the very best I've encountered, in my many experiences with guitar techs, and in many different locales (including New York City, Boston and Chicago). He is also one of the most knowledgeable I've ever met - a storehouse of incredible information, and he regularly suprises me with guitar and guitar gear facts I was not aware of! He's also a very nice guy, a very good player, and he's very reasonable in price. He's not the quickest ('cause he's busy) but he's one of the best out there. He works out of his finished garage at his home, which makes it a pleasant experience visiting with him when bringing him more work. I've used him now for a couple of years and for a number of projects and I highly recommend him.

My dad gave me his old custom guitar he hadn't touched in 20 years. I called ahead and, I think his…read morename was Alex, answered the phone and helped me when I got there. I got some strings changed and got the tuning serviced all same day and when I went back to check it there was a problem with the jack. Alex helped me once again, ordered a new jack and replaced it all within 3 days. Everyone at the shop was super kind and my guitar sounds great. HIGHLY RECOMMEND

The team at Mythic have helped me out with guitar upgrades and repair on a couple of occasions now…read more They've never been anything other than kind, helpful and friendly. I recommend them for anyone looking to get their gear worked on!

The downright best luthier/repair artist I've ever had. He's usually got a bit of a backlog (I…read moremean, the secret is out at this point) but it's worth every week you need to wait. Other's have already said it, I'm just here to concur. Jon always goes above and beyond. Had an 80's explorer that needed an overhaul on the neck and a refret job, as well as wiring replaced for some new pickups. He did it all and threw in some new switches and tuners for free b/c he noticed the old ones were jank. Next time I took my new 7 string to get the guts removed and install some BareKnuckles, which he needed to carve some space in the body in order for them to fit (you'd never know, it looks like it was built for them) and then custom rigged the pickups to make use of the push/pull tone knob to use the previous pickup's passive battery as a gain boost, a la tubescreamer, but built right into the guitar itself! Cannot recommend Jon enough.

Just completed my 15th job or so with Dr. Jon over the last several years. I've been playing for…read moredecades, and Dr. Jon is without a the top guy in the Austin area. Deeply skilled, creative when needed, and frankly a down to earth guy. My highest recommendation.

Moon Music is one of those places you can always count on. Julio and the all of the staff are…read morealways friendly, knowledgeable, and incredibly helpful. Their service is fast, their prices are very reasonable, and they always take great care of my instruments. Whenever I have an issue with a guitar or need something fixed or adjusted, I know I can bring it to Moon Music and trust that it will be taken care of properly. It's great to have a local music shop where you feel like they genuinely care about the musicians and their instruments. Highly recommended. Thank you, Julio and everyone at Moon Music!

Great store! Matt and Julio know their stuff and the repair guys do an excellent job.read more

Really happy to have found Howard @ Theriot Guitar! The pickup/dropoff scheduling was easy to…read morenavigate, and Howard was a clear communicator every step of the way - asking thoughtful questions up top to thoroughly understand the problem I was having, giving quick updates once he diagnosed the issue my Telecaster was having, and walking me through his thought process in person once I came to pick up the guitar. I just moved to Lago Vista and I really wanted to support a small business in the nearby(-ish) area with my various guitar repair needs and am super satisfied with Howard's work! If you have a guitar with some issue or problem that needs professional attention, start here!

Howard did a setup on my Fender Custom Shop 56 Strat and I am glad that I gave him a try and I am…read morepleased with the result. I contacted him on Yelp, but he may also be contacted on his website. I received an email within an hour containing a couple of questions to hone in on what the job required. I responded to his email to which he responded with a price quote and link to schedule me to deliver my guitar. Yet that day after it was delivered he sent email with photos and a checklist of what he inspected on the guitar. The next day I received email informing me that the job was complete, with a link to schedule pickup the next day. I spent about 15 minutes playing and discussing the guitar with him. The action seemed a little too high, but that is what I asked for. I took it home and after playing it for a day decided I wanted to bring the action down a little. I scheduled a time slot for the next day, and he spent the time with me that was necessary to get it right. The quick turn around and willingness to work with me until we got it right are important to me. He was easy to talk to and patient with my questions and needs. I am happy with the overall experience and will certainly consider him for my future guitar maintenance needs.

Just got two custom 12 gauge cables from Old Town Guitars for a pair of SVT210AV cabs. As a…read morenovice, I had no idea I even needed 12 gauge. But Jesse at Old Town Guitars knew exactly what I needed. What a big difference! I could not be happier with the sound of my rig and will not hesitate to use OTG for any future repairs on my Modulus.

I took my sax in to get it serviced and Micaiah Navarrete did an amazing job on my Alto Sax! I…read morewasn't sure if it was beyond repair, but he made this thing sound amazing!! I definitely recommend him to anyone needing work on their wind instrument!!

These guys are great! I was in a time crunch to get my son's cornet fixed before school started…read more Every other shop had long wait times. Better Than New got the repair done in less than 24 hours! They were quick, friendly and reasonably priced.