5+ Stars. The Team there are professional, knowledgeable and honest. Whether you are looking at a…read morebeginner, intermediate, or higher end instrument, I would recommend shopping there before considering a big box retailer.

Great guitar shop! Very nice and professional. They did the BEST setup on my Gibson Hummingbird. I…read morehighly recommend these guys! Thanks so much ! -Dallas Guier

Steve was kind enough to help me out with my questions about repairing my son's wiring on his bass…read moreguitar. I live in a remote area at least 4 hours away from him but he was willing to help me by listening to my description(which I'm sure wasn't too great-ha!). After sending him a couple of pics, he figured it out and called me back with I needed to do. I would gladly recommend him and the shop to anyone and I know that next time we're up in the Spokane area, we are definitely stopping in to thank him and check out what's in his inventory! Adam

We went in to this guitar shop eagerly looking for a new acoustic guitar. As a supporter of local,…read morefamily-owned businesses, we were very excited to check out this shop. Unfortunately, we had an appalling experience with the owner. When my spouse was tuning one of the guitars on display, not realizing it was a baritone guitar, one of the strings broke. He notified the owner and apologized for the broken string. The first thing he said was "Are you going to buy me a new string?" Despite the other employee stating that they should have placed a sign above the baritone guitar, the owner started angrily typing on the store computer and then he rudely stated "I guess it is your lucky day because we do not have the string in store." We were speechless. I would have never expected such a threatening and aggressive interaction with the owner of a family-owned business. Nor one with the reputation of Finger Swagger. ....so much for a "mom and pop guitar shop". What a disappointing and disheartening afternoon.

Nice try, you had my gear for many months AND I provided ALL of the replacement electronics which…read moreyou also did not return to me. I am considering small-claims court for this. You have an opportunity to correct this matter and possibly receive future business from me, otherwise I will tell all my musical associates to avoid NW Music as well as pursue other legal remedies.

I went to your store on 2-13-24 in the morning to get a Taylor cleaning product. Walked in the…read morestore and was not even acknowledged by the two people behind the front desk. One was having a personal conversation with two men at the front counter. The other was just sitting there. Myself and my husband were walking around the store looking for the product. The entire time the workers were carrying on their personal conversation. I found the product and went to the front counter to pay. I stood there and both men still carried on their personal conversation as if I wasn't there. I finally said "can I pay for this?" He turned and looked at me like I was bothering him. The only thing missing was an eye roll. He never stopped having his personal conversation while I paid. If this is your service I will never go back to your store for any of my needs.

Had to stop in the office visit yesterday. Played around with some of their selection. The service…read morewas still great. The cost of instruments there can't be expensive.

I made an online purchase from Hoffman in Spokane Wa. The item was listed as in excellent…read morecondition. I received a very defective item so I e mailed and called to resolve the issue. Hoffman only offered a " partial " refund, making me pay $100 for the shipping. $100 to receive and return a defective item. I would never do business like this or with Hoffman again. After looking further at the transaction I noticed the item sent was different than the item advertised. I will be contacting my Better Business Bureau.

I happened to be in Spokane on business with a few hours to kill. I decided to go to a music store…read moreto ask a few questions about the different digital pianos and get some recommendations for a purchase. On the way to the music store, I passed this piano dealer and decided to pop in here instead. Even though I wasn't buying (I even told them so), they patiently walked me through some different options and discussed the pros and cons of each. I was impressed with their friendly customer service. Thought I'd leave them a good review because they were so kind to a non customer.

This place is one of those specific niche store. They only have grand pianos on display as far as…read moreinstruments. A plethora of piano books of all sorts. Friendly staff-older generation so gentleman & woman manners would go a long way. No punk kid personalities please & thank you. AND a piano that Elton John played a couple of times supposedly worth 180,000 some dollars O.o

went in for bow rosin. owner was helpful to me but more interestingly was extremely helpful to the…read moreteenager with a broken saxophone before me. he went out of his way to try and make an easy fix. when it was apparent there were more issues due to neglect he worked with the kids schedule to get the job completed before his recital. while i was only there for rosin i got to see a great interaction that tells me a lot about how they do business

Excellent service. Very knowledgeable on instruments and great prices. They helped set my daughter…read moreup to rent a violin and we are very pleased with their service. It was worth the drive. Going to rent a saxophone for my son next. I grew up playing the flute and going into the store and talking with the ladies brought back the excitement to join a flute group. They have many fun activities in their store to get kids excited about music. Very pleased and will continue to go to their store for any musical needs.

Great service! Really neat store lots of great instruments to see! My wife had a bow worked on…read more Great price awesome craftsmanship

From the owner: Violin Works brings with it over 30 years of experience assisting string artists express and share…read morethe music that moves their spirit. Violin Works intention is to provide the finest tools and restoration services available with a reasonable investment, so that either the aspiring student or the seasoned professional will be able to possess an instrument that will allow the Music that is in Them ....Expression!

Best guitar teacher in Spokane hands down. Joe Caruso…read moreguitar studio is a liscensed business in Spokane WA.

I wanted to share our experience with Joe Caruso Guitar Studio to help other families make an…read moreinformed choice. While my daughter enjoyed some parts of her music lessons, I noticed uncomfortable behavior toward members of my family that made us rethink continuing. More concerning, after looking into the business, I found no evidence that Joe Caruso Guitar Studio is registered with the City of Spokane or Washington State as a licensed business. This raises questions about accountability, professionalism, and whether he's operating legally. If you're considering lessons here, I highly recommend doing your own research and confirming that the business is properly registered and compliant with local regulations.