My first visit to the store was a few weeks ago. I was looking for a good guitar. I walked in and…read morewas asked if I needed help. I said no and was told to look around and enjoy my visit. That I did. I went to the acoustic guitar room and tried different guitars for several hours. Others came and went as I searched for my guitar. Everyone was helped when needed and left to explore as desired. I left that day with nothing but an anjoyable experience. Betty F. My second trip to guitar center I was helped by Brian. I spent hours finding my instrument. He answered many questions and assured me if I had a problem that I could return the guitar. My third trip. The day after I thought I had found my instrument I returned it. No problems there and they price matched the same guitar I had decided on from an online site. I left with a beautiful Martin guitar which I am super happy with. Thanks to all at the Guitar Center

Answering the question to "What could improve? I've spent a…read morelot of $$$ at Guitar Centers over the years, but I'm very disappointed in my experience at the Spokane store. There were two employees at the front counter when we came in. They didn't look up, didn't great us. We wandered around the store for about 10 minutes trying to find what we came in for, before an employee on his way to somewhere else casually greeted us as he walked by. I had just found one of my items. Then I had questions about trying to find The proper springs for my Hoffner B-Bass guitar. At that time, the only person around was at the front desk. He knew absolutely nothing about bass guitar strings-or Hoffners. And when he didn't know the answer, he told me that "Any of the strings would work"! This was completely unacceptable! Going to buy them from Strings By Mail and won't be visiting this location again.

Great guitar shop! Very nice and professional. They did the BEST setup on my Gibson Hummingbird. I…read morehighly recommend these guys! Thanks so much ! -Dallas Guier

5+ Stars. The Team there are professional, knowledgeable and honest. Whether you are looking at a…read morebeginner, intermediate, or higher end instrument, I would recommend shopping there before considering a big box retailer.

I went this morning looking for an empty box to ship an electric piano to my brother. Told the…read moregentleman behind the front desk what I what I was looking for and without hesitating he helped me. Didnt act bothered in fact he went out of his way to help me. He got me an empty box, simple. If he was that helpful and I wasnt there to buy anything I have to believe he would be a good person to buy an instrument or whatever they have to sell. Very positive experience, rare nowadays. Dave

Nice try, you had my gear for many months AND I provided ALL of the replacement electronics which…read moreyou also did not return to me. I am considering small-claims court for this. You have an opportunity to correct this matter and possibly receive future business from me, otherwise I will tell all my musical associates to avoid NW Music as well as pursue other legal remedies.

went in for bow rosin. owner was helpful to me but more interestingly was extremely helpful to the…read moreteenager with a broken saxophone before me. he went out of his way to try and make an easy fix. when it was apparent there were more issues due to neglect he worked with the kids schedule to get the job completed before his recital. while i was only there for rosin i got to see a great interaction that tells me a lot about how they do business

Excellent service. Very knowledgeable on instruments and great prices. They helped set my daughter…read moreup to rent a violin and we are very pleased with their service. It was worth the drive. Going to rent a saxophone for my son next. I grew up playing the flute and going into the store and talking with the ladies brought back the excitement to join a flute group. They have many fun activities in their store to get kids excited about music. Very pleased and will continue to go to their store for any musical needs.

Cabral and Doug were fantastic! They breathed new life into my 45 year old acoustic Sigma, my…read moreguitar baby. Ild trust them with anything guitar!

I have a Takamine 12 String that I had touched for about five years. The tension on the strings…read morecaused some damage. On a church musician's recommendation I took the guitar to Gabriel's Guitars. Gabriel looked at the guitar and made some suggestions, always telling me what the costs would be. They had the guitar for a few days, and when I picked it up today it looked and sounded brand new. I highly recommend Gabriel's Guitars.

I happened to be in Spokane on business with a few hours to kill. I decided to go to a music store…read moreto ask a few questions about the different digital pianos and get some recommendations for a purchase. On the way to the music store, I passed this piano dealer and decided to pop in here instead. Even though I wasn't buying (I even told them so), they patiently walked me through some different options and discussed the pros and cons of each. I was impressed with their friendly customer service. Thought I'd leave them a good review because they were so kind to a non customer.

This place is one of those specific niche store. They only have grand pianos on display as far as…read moreinstruments. A plethora of piano books of all sorts. Friendly staff-older generation so gentleman & woman manners would go a long way. No punk kid personalities please & thank you. AND a piano that Elton John played a couple of times supposedly worth 180,000 some dollars O.o

During the beginning of covid, I decided to "re-take" up the violin after YEARS of not playing…read more Amend Music Center was amazingly helpful! They helped me to decide on everything that I would need, correct size, chin-rest or not, etc, and answered ALL my questions. After so many years, I would have had no idea without the friendly assistance and expertise of the folks at Amend Music Center! Thank you!

Amends Music Stores are a local business with outstanding professionalism and expertise. Their…read moreknowledge of the music scene, local musicians and music teachers is extensive and highly reliable. They carry rosins, strings, music lesson music books for a variety of instruments. They repair instruments, and carry quality rental instruments to fit very young musicians as they grow. When first learning an instrument it isn't necessary to purchase and invest until everyone is confident this is the right instrument to learn at the right time. They know the local music teachers and serve as a local music resource. We have had the best experiences with Amends Music Stores for many years and have appreciated their commitment to quality products and their support of music education for the Inland NW.

Guy came out screaming at us. Don't go here unless you want a crazy owner screaming and cursing at…read moreyou.

Great service! Really neat store lots of great instruments to see! My wife had a bow worked on…read more Great price awesome craftsmanship

This is my 3rd repair/guitar adjustment with Frank Trowbridge. His work makes my guitars so easy to…read moreplay, truly amazing! Very precise, interesting to talk with and very passionate about his work and music in general. He works on acoustics and electrics and can do a wide variety of customizations. He is a qualified repairperson for Taylor Guitars and many other brands.

Should be called "Guitar Killer" Frank's. Don't be wowed by this guy's playing chops or the…read moreplatinum album hanging in his shop; his days as a performing musician are long gone. I had him work on 4 guitars (total charges in excess of $750), all at once, and all were returned to me unplayable. Problems included dead frets, string buzz, unfinished fret jobs (file marks clearly visible; frets left uncrowned) and, worst of all, neck truss rods so heavily torqued that the necks of my guitars were nearly permanently damaged. If I hadn't immediately taken them to a luthier friend for repairs, I would have lost all four guitars. Frank Trowbridge is a danger to guitar players and their instruments. His philosophy is there is no such thing as action too low -- no matter that the strings buzz against the frets or actually fret out. And he'll torque the neck of your guitar until he gets that super-low action. Any real professional knows their is *optimal* action for any given instrument, no low as it'll go. Frank Trowbridge dominates the conversation that he won't listen to you and your wishes anyway. I told him to actually raise the action on one guitar. "You're crazy!" he yelled; I thought he was joking and would actually do what I asked. But no, he damaged that guitar along with the other three, when all I was asking for, across the board, was some simple intonation adjustments. Beware!