Answering the question to "What could improve? I've spent a lot of $$$ at Guitar Centers over the years, but I'm very disappointed in my experience at the Spokane store. There were two employees at the front counter when we came in. They didn't look up, didn't great us. We wandered around the store for about 10 minutes trying to find what we came in for, before an employee on his way to somewhere else casually greeted us as he walked by. I had just found one of my items. Then I had questions about trying to find The proper springs for my Hoffner B-Bass guitar. At that time, the only person around was at the front desk. He knew absolutely nothing about bass guitar strings-or Hoffners. And when he didn't know the answer, he told me that "Any of the strings would work"! This was completely unacceptable! Going to buy them from Strings By Mail and won't be visiting this location again. read more

listen, I agree that selling your gear or buying your gear through a third-party is never great. But try selling your stuff on Facebook, eBay or reverb . Com. People to stuff you every single day. These are good employees great and just happy people that are willing to sell you store provides. I started taking brace lessons and my instructor.Lyndon weeks is awesome. Great dude with a great professional background overall just a good place to go practice for a few minutes. Look at sales and just enjoy time with like-minded people. read more

Tristan he was out of his way to help me out. I have served me many times to Guitar Center. I will recommend to come see him and I wish him luck and his endeavors for the future. read more

Give this dude a raise- - super rad show Children of Atom ROCKS! Thanks for a great show! read more

Guitar Center - Children of Atom - Musical Instruments & Teachers Near Me - Spokane, Washington

Don't even try to sell any of your equipment if you have farted in the same room or blinked an eyeball in the past 10 years they will not accept it! The help was atrocious not helping it all not wanting to do their job and look up equipment! read more

I purchased a Spector NS Pulse II 5 String Bass Guitar online from them. Awesome instrument to begin with it the EMG in a couple of months was blown. I took it in to have it repaired and Aaron was absolutely amazing, he worked it out with Spector that it should be under warranty for parts, they honored that decision and once he got the parts rapidly replaced it and notified me it was ready. The team there works well as a single unit and Aaron knows his stuff. Thanks again, brother! read more

Guitar Center - Spector NS Pulse II 5-String Bass Guitar - Musical Instruments & Teachers Near Me - Spokane, Washington

If you are a fan of bad service and employees with attitudes, this may be the place for you. If you want actual customer service, test drive the equipment here and then go online and buy from Sweetwater.com. read more

I rarely give 3 star ratings, yet, this is necessary. It is Post COVID in February of 2022, and most stores are experiencing low employment or people wanting to be in the customer service & face-to-face arena. Be ready to use patience over service at this location. This store location is clean, organized, and the presentation of instruments very appealing. Staff was willing to assist and answer questions. Now, let's move forward to the purchasing process. This is where the bottle-neck and staff availability definitely slims and will challenge most person's patience to accept the type of customers service like this: one person at cash register, same person needs to answer all questions, fetch accessories, tune instruments, and verify boxed items by reviewing UPC code to actual instrument being purchased. The cashier needs to wait to receive service from their manager, and the manager is still working with other customers to complete a sale. Whew, I am tired and frustrated writing this - and I was still impressed with the demeanor of staff personnel. It was one customer at a time. Never once did I feel ignored or rushed during my face time with the sales rep, and he did not show frustration when it was time to acquire accessories. If I could change anything, it would be to let the regional manager know the approach to bottle-necks in this store need attention. I will return in the future to check-in on the completion of sale process and browse additional items. read more

Take your money elsewhere because this corporate chain fails in three major areas: 1) respecting customers' preferences. 2) acknowledging nuance where opinion is mixed. And 3) showing kindness from the employees. Take your money to literally any locally owned music store where the staff are kind, intellectually honest, and competent at both music AND customer interactions. read more

Well done!! Slacker-iffic employees just cost this store several thousand dollars! Went in here as my wife has been looking at buying a NICE full drum kit ($1,900-$5,000), and while a lifelong musician, she's a noob where drum kits are concerned. Employees really had nothing better to do than to jam out and help the odd customer who stood at the checkout counter for 5+ minutes, and "look busy" fiddling with the odd bit of inventory... We were completely ignored, not even greeted when entering. I know it's not "cool" to act motivated when trying to sell stuff in a "rock and roll" shop, but this verged on ridiculous. Oh well, their loss. If you want to get into an instrument that you're not super familiar with, or looking at making a purchase, you're better off looking elsewhere. read more

Walked into the store a couple of days ago looking for a battery powered practice amp. Caught a guy on his way to the back of the and asked him he pointed across the store and said if we have any they'd be over there. I wandered around until I found some used stuff, but not what I was looking for. Nobody else offered to help or even suggested purchasing online. I guess if you're the only show in town you can treat people that way and get away with it. I will not be going back. read more

I was given a price for a pair of M-Audio monitors (listed as new) to be delivered in one week. After a week and a half, used, dirty, gouged monitors showed up without the original packaging with no prior notice that they would be used. The manager refused to do anything about it and said, "it wasn't his problem because another store sent them" even though I had ordered them through this store. The coward let his cashier handle the whole situation, too. Luckily the cashier was nice enough to let me immediately return them and use the money for a more expensive pair of monitors that I didn't want that cost twice as much and was very polite and apologetic. If I was more upset about it, I would've taken further action, but I decided to just take the upgraded monitors and leave it. I don't usually leave super negative reviews, but I can't endorse this place. People were waiting so long in line due to understaffing that they just walked out. read more

These guys have great selection. Their prices are pretty competetive. Staff is pretty friendly. However, I grew up on the one location one owner kind of guitar shop, so I view this place the same way a lot of people look at Wal Mart. They are a chain. And while I have never had a problem with any staff at any location, some of them aren't very knowledgeable. Best bet, if you go to any Guitar Center, look for the oldest looking employee or you may not get good info. I also don't like how some brands are pushed harder than others, even if those brands aren't always "better". Custom shops know that guitar players like what they like, and you can't just push a brand on someone because the manufacurer gives you a bonus when you sell their stuff. I do like that there are so many different items to try out. They aren't very good at stockin niche items, like resonator guitars or pedal steel guitars. Those items don't move as quickly so I understand why, but I don't like it. Still and all, these guys do a good job and are worth checking out for most guitar stuff. read more

Took my guitar in to get some strings and have them put on. I asked if it was hard and the Technician Aaron said no let me show you some tips on how to do it while I do your guitar! It was a fast, fun and informative trip to guitar center. If Aaron is working you will undoubtedly be in good hands! read more

These guys are crooks. I bought an audio interface, turned out to be complete garbage. The product wouldn't even power up (after following setup instructions step-by-step exactly). When I went back to return it the employees were very dismissive and told me I was using the wrong driver. After extensive research into forums and the correct drivers, still no luck. Then when I went back to return it a second time, "Oops, past 45 days, looks like you're up a creek without a paddle" basically. For all the money I've spent at Guitar Center over the years, I expected a lot more. This is a real shame. From now on I'm going to buy straight from the manufacturer and wait for this big box store to fade with the rest. Horrible customer service, terrible products. read more

In general I like Guitar Center because I can get in and out and usually get some service help. Today however was a little crazy. It is the first time I walked in there and literally could not get anyone to sell me anything. So I stuck around about half an hour and then left. It was pretty busy which is good for the pandemic era, but man only person who talked to me was the guitar tech, who told me he send someone over in a while. The place looked good otherwise. read more

So I purchased a guitar from Guitar Center, it was late at night probably about 1015 minutes before Close.. I did not take the brand new guitar out of the Box and check it before I left, big Mistake. Because when I got home and tried to play the guitar it sounded terrible , it was out of tune and the strings would hit the fretboard below my fingers because the neck was warped. So I took it back to the Guitar Center on the vision one day later and left it for their Guitar technician to look at. And when I went back in to get it the guitar tag said that that model of guitar almost all of them were screwed up and it was A5050 shot as to whether or not they could fix them, and mine was unfixable he said. So I went into a little room with all the acoustic guitars to go pick out a different one to exchange it for and while I was in there their manager came in and told me that it was my fault that the guitar was messed up and that they were not gonna return it or exchange it for me. I did nothing but take that guitar home try to play it put it back in the Box and brought it back within A-day of buying it but it was my fault that the guitar was f***** u* they said. I spent over $300 on a guitar That apparently I'm not gonna get back. Don't go to Guitar Center terrible place to shop They scam everybody read more

The checkout process was efficient and the employees were a massive help. The bro Spencer is solid if you have any questions or want to get dialed in with purchasing equipment go to him! Thanks a lot guys read more

Associates pointed in general direction when I asked for a product location instead of taking me to it. Pointed to the incorrect area. Then found out that Guitar Center apparently requires customers to create an account and provide personal information. Hard pass for a $5 purchases once in a blue moon. Not going to let a company spam me and/or sell my info. Wasn't worth going through all that for something I can get online or another retailer much quicker. read more

As I said on Reddit, I wouldn't buy so much as a pick or a patch cable from Guitar Center ever again, even if I were 20 minutes late for a gig that was 40 miles away. I'd make do with a quarter and some bailing wire. This store is a true abomination. If you're new to musical instruments, beware, we're talking about the WalMart of music retailers here. Full disclosure: I used to work for this particular location, and I hated the store even then, but I still shopped there for a couple of years after I quit - mind you, only when I was desperate, though. Now, even desperation will not prompt me to cross the threshold of this vortex of soul-sucking mediocrity. The staff are not knowledgeable (and even if they are, they're paid in such a way that encourages them to maximize their profits and send the unsuspecting buyer home with products that line their own pockets rather than meet the customer's needs). The product selection is good, I guess, I'll give 'em that, and of course, the prices are going to be good (although if you're only after the best price, I'd recommend just buying online - you'll save yourself hours of wiping the ick off of your soul after you escape the premises). That's, I guess, why they would even deserve one star. Musicians, please, for the love of all that is pure and sanctimonious in music, go buy your gear from any of the local music stores in town - Hell, even Pawn 1 is better than this. Hoffman's... Cole Music... literally ANYWHERE else but Guitar Center. read more

Rude!! I'm a new guitar player and know virtually nothing but I am musically gifted, therefore not completely clueless. I went to Guitar Center to buy a few accessories and the guy behind the counter made me feel like an idiot. Well he tried...I'm not an idiot so I don't often feel like one, even when a little bald troll man tries. Boo Guitar Center. Management should have a looky-loo on Yelp because there aren't many nice things to be said about this place. P.S. I learned how to play piano in under month, it'll be less than year before I can outplay all those fools! read more

I've purchased several guitars from Guitar Center and even when there is a problem they do everything to make it right. Fully satisfied with this store as always. read more

Over the last few years, I would say that I have spent probably tens of thousands of dollars at this store. I have never had a issue with this store until yesterday. I recently spent $1900 at the Spokane Guitar Center, but had something happen that was an emergency, needed more funds, and needed to return a guitar that was $449, that I had just boughten with cash. At first Savannah couldn't find the transaction. Then said that it didn't exist, and that I didn't buy the guitar there. I argued the fact that surely, it was boughten at this store, and the transaction, did in fact exist. Eventually she was able to find the item in my purchase history. I needed the cash in hand from the refund, which was the way I had originally paid. She would not refund me the cash or return the item. It was within the 45-day return policy limit, and the guitar was in perfect condition, same as boughten. Then she mentioned I could do it for a store credit. I was highly disappointed in the customer service I received, and actually told her that I wouldn't ever be shopping at this store in the future, for anything, if they cannot uphold to their end on their return policy. I am never one to leave a review, especially a bad one. This was something that really shook me though, truly. This is because the guitar i had bought 5 days prior, I actually had to go up the street and pawn it for $150, not even close to its worth. This was to gather funds because my car recently had gotten towed, and needed bought out of impound... read more

They have a nice selection of guitars. Most of the employees are nice. Mark is a real jerk, though. I mean ruuuuuddddde with a superiority complex. He talks to customers like they are children who are beneath him. Hoffman music is much friendlier. read more

I like to go to this store when I need some gear or even if I just want to look around. They have a fairly large variety of instruments and other gear, and the size of their new building is perfect. I really like how they keep all their acoustic guitars in a climate-controlled room to keep the various woods in top condition. Their prices are pretty good, but keep in mind that they usually have a little wriggle room on many of the instruments, so the price on the tag isn't usually what you should pay. Generally about 10% off is what I would estimate. If you have any questions about the gear and what instrument would be best for your needs, the staff seems very knowledgeable and helpful. I am only giving it four stars because they don't include the great guitar inspection you get from Sweetwater, plus their selection, while fairly large, could use a slight boost to include some more. read more

New store...same old crap. The shelves are empty. They never have what I need when I walk in for something as simple as a set of Slinky 10's or straplocks, and the store is a mess. One thing you can count on is attitude from some of the staff. Only a couple of cool old guys still there. I just bought my last guitar at Hoffman's. Much better vibe. read more

They are unwilling to listen to people's health concerns and care more about going by the rules than meeting the customer where they are. Horrible service. Bad attitudes all the way around. It's no wonder they've file for bankruptcy. read more

I have paid my Guitar Center Credit card dutifully and timely. Have had a zero balance for 3 months and yesterday we get a letter in the mail saying they are closing our acoount. My wife and I will make sure everyone we work with at the Veterans Medical Center and Spokane Public Schools (the 2nd largest school district in the state of Washington) will know what BS you have pulled and we will advise them to Never shop at Guitar Center or get another card through Synchrony. read more

First of all I actually live in Coeur d' Alene and not in the area so I have to think it is worth it to take the time and gas to go 50 plus miles to shop someplace in another town. Guitar Center is worth it. Easily the best prices of any music shop I've visited and selection is excellent as is customer service. Brian is the guy I've always dealt with and is very knowledgeable about their inventory and loves to help you find a good deal and makes sure you know about warranties, financing options, best and worst accessories,etc. Got a limited edition Les Paul (Epiphone brand) and amp for a great price and had the option to return it for a whopping 45 days! Amazing return policy. At my local shop there is no returns on guitars, amps, or cases. Overall a great experience. I take the time to go there for a all my music needs. read more

Bought something used online, first sent only part of the kit, and then when they sent the rest they sent the wrong items that were described and shown online. So disappointed and misleading. beware. read more

As an experienced guitar, piano, and guitar technician I find this place has much potential, as i've been to guitar centers in other cities with much MUCH friendlier staff. Essentially going in there I was accosted by rude early 20 something, workers that would neither leave you alone, or knew what they were talking about. I HIGHLY encourage you look into a serious re-staffing, as there are MANY MANY young musicians in this city who actually know what their doing, and how to treat a customer right. read more

My first visit to the store was a few weeks ago. I was looking for a good guitar. I walked in and was asked if I needed help. I said no and was told to look around and enjoy my visit. That I did. I went to the acoustic guitar room and tried different guitars for several hours. Others came and went as I searched for my guitar. Everyone was helped when needed and left to explore as desired. I left that day with nothing but an anjoyable experience. Betty F. My second trip to guitar center I was helped by Brian. I spent hours finding my instrument. He answered many questions and assured me if I had a problem that I could return the guitar. My third trip. The day after I thought I had found my instrument I returned it. No problems there and they price matched the same guitar I had decided on from an online site. I left with a beautiful Martin guitar which I am super happy with. Thanks to all at the Guitar Center read more

Giving an additional star for follow through and finally receiving an apology but you have lost a long time customer.

We own a business and spend a lot of money here regularly. Aside from James (who is awesome!), customer service is awful here! I have been in 4 times in the past two weeks, knowing exactly what I needed on the way in, and have waited 20-35 minutes just for someone to check me out. Their check out system is so slow and no one seems to have urgency to quickly and efficiently serve their customers. I will probably find another location to spend our money at. read more

Waste of time. Went in there looking to sell a speaker and a mixer. Warren in "pro audio" wasted an hour of our time. He spent the time to hook up the mixer only to say due to what kind it was they wouldn't be interested. So he wasted 45 minutes hooking it up while he sang and danced away in no particular rush. He knew exactly what the mixer was and knew they wouldn't buy it but still wasted the time to hook it up. For the speaker he said they would normally sell it used for about $75 and they would offer about half which was $35 Some time went but and then $35 turned into $25 because it had some scratches which were obvious when he first looked at it.Total waste of time. If you see Warren singing and dancing ask for someone else or take your business elsewhere. read more

Went in to this store with money in hand and ready to spend alot, they had a few things i wanted, but they told me i have to wait for several days to get the stuff i wanted and picked out, yet THEY want my money $$$ up front, this is crap on their part, and must think we are all retards or something. BAIT AND SWITCH CON FOR SURE...They are selling items that have been sitting around for full retail price (plus tax), and the manager is not a very nice guy to some of us paying cutomers. This store sucks. Got friends that agree. And totally agree with the other reviews and ex customers that were also very disappointed. A STORE IS ONLY AS GOOD AS ITS MANAGER, and this guy is a JOKE. read more

After reading the reviews, I was hesitant to go in but I needed a guitar stand and it appeared that Guitar Center had the best in-store selection. When I walked in, I was immediately greeted by Matthew who, when I told him what I was looking for, took me over to the selection of stands and helped me pick out one that suited my needs. He could have sold me the most expensive one (this was a gift and I know very little about guitars) but instead, he asked me questions and suggested one that appropriate for what I was looking for. He was friendly, knowledgeable and rung up my purchase efficiently. My entire time in the store from start to finish was less than 15 minutes but I felt valued and will definitely be bringing my business back. As I left, another gentleman thanked me for coming in. Overall, it was a great experience. read more

Poor service! Due to bad roads I decided to call and find out if they had an item in stock. The girl that answered looked on the computer and said they had what I wanted listed - then put me on hold. After a few minutes she came back to the phone and told me she couldn't say if what they had was actually what I wanted and I'd just have to come in and look - which is exactly what I was trying to avoid! Why else does someone call to ask for a specific item? Geez! Will try Clearwater Music down the road next time. read more

It's been awhile since I've been in any Guitar Center, so this review of the Spokane, WA store and their .com site is a little late... I brought my latest guitar purchase, a 2012 American Fender Stratocaster, in for a complete setup. I bought a new set of bridge saddles and fully expected the setup to match my '91 Strat action, which is like buttah. Sadly, when I got my guitar home, over $100 and 200 miles later, I found that the action was too high for my preference and the intonation was a bit off. I don't know if it was because they re-strung my baby with some lame-o, bulk-bin 9's when I use 11's, but the action felt like a cheap, yard sale acoustic. They put the 9's on because they wanted to charge extra for my preferred brand and gague of strings, as they seem to charge extra for EVERYTHING. Ultimately, I set up the action myself and adjusted the intonation so that I could actually play my Strat comfortably and in tune. I called the store to express my dissatisfaction and their only solution was for me to drive another 200 mile roud trip so they could try and hack at it again. NO WAY!! I, sadly, made another mistake of buying a used amplifer on line from Guitar Center a couple weeks ago, I bought a Marshall JCM 2000 TSL 100 head from their store in Austin, TX. The ad had a really nice photo of the front of the amp, but that was all. When I spoke to the sales rep, Matthew Adams, he made no mention of any other issues. Well, when the amp arrived, it had no footswitch, the back panel that protects the tubes was missing and there was a broken EL34 power tube. SERIOUSLY?! After I left a few unanswered email and voice messages with Matthew Adams, I called the store in Austin and Tyler was nice enough to send me a pair of new tubes, which should arrive tommorow. However, from the time I received the amp until today, which is nearly a week, I have an $800 "brick" sitting in my bedroom. I was able to find a back panel for $50 at Mojotone.com and a $100 footswitch from Reverb.com. I only hope that once I get the replacement tubes installed, this amp works like it's supposed to. Needless to say, I will be taking my business back to Sweetwater.com, where I've been treated with fairness, honesty, respect, and much better prices. Live and learn, I guess. read more

Can't believe all the bad reviews of this store. the staff here has been extremely helpful and knowledgeable. I have always gotten an answer and learned much from the staff here, especially James in Pro Audio. And, the few times I've needed an adjustment, Aaron has been more than fair. I've shopped other stores in town and don't have any issues. But, somehow Guitar Center gets at least 80% of my business. It only seemed right to post a Good review, since I have had such positive experiences. read more