I got a gift card for Father's Day to get my guitar strings changed. I called in advance to see if there was someone available to do that, before taking the long drive there. On a Tuesday at 11 am, no one answered the phone. I called several times. read more

Based on the reviews I was expecting to have a miserable time, but honestly I had a great experience. They have a wide selection of beautiful guitars and all the accessories you might want. The highlight was talking to Josh, someone you could tell was there just because of the love of guitars. He was awesome, gave me 1 on 1 help for like 30 mins, answered all of my many questions, and gave me all the insight I need to get started in the guitar world. If I ever go back for lessons I'm requesting him specifically. I'm still shopping around for my perfect guitar but I'd be glad to give my business to guitar center. read more

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i posted a review about GC back in Mar 2023... I will freely admit that at the time, until i got a manager involved customer service was not stellar... that being said, i recently purchased a Fender Telecaster Ultra II. The experience of purchasing (traded some guitar + cash) was excellent. The only issue I had was with the quality of the instrument. To Fender: Do better! After i couldn't deal with the persistent string buzz and the guitar constantly out of tune... I went back 5 days later with the intent of returning and/or exchanging. That experience was also awesome. Ethan helped me out and was very understanding. His first response was to offer to ship me a new in 2 days... I asked about in stock items and he indicated he had another one in the store, still in the factory carton. So i asked to check that one out... it was worse than the one i bought. I asked if i could have the store tech look at my purchased instrument. He introduced me... can't remember his name. He was rather dismissive regarding my issue but made some simple adjustments while i was there.. I took it home and it pretty much the same... I'm now at a point where i'm ready to chuck it all, still mulling it over but i wanted to give a shout out to CG for its much improved customer service.... Shout out to Ethan! read more

I had a great experience here today. Yousif helped me find what I needed and Roberto rung me up at checkout, with great welcoming and friendly vibe. I'll be back when I have more time to browse for longer, as some folks wander the Target or Home Goods, I prefer Guitar Center. Five stars all the way around today. Happy Holidays! read more

I love it here. I went to the this place once a week before the pandemic to practice ukulele. These lessons were fun! I really enjoyed the layout of this store. The ukuleles and other instruments displayed here were very cool to look at. I wouldn't mind coming back and purchasing an instrument! Guitar Center offers great lessons and products. They have plenty of parking and this place is great to check out because the staff are wonderful and helpful. read more

I have been to this location several times on a personal visit and have absolutely nothing but positive things to share. I'm greeted every time. Employees ask if they can help me find anything. They're helpful and informative. I also work with a local little league. This business has been nothing short of generous with sponsorship and donations. They were always extremely professional with me and my fellow board members. Roberto and Cristoph went above and beyond! They deserve a 10/10 in customer service. I will be back on behalf of our league and for my family's musical interests. read more

Staff are completely brain dead. Asking them a question or for a simple recommendation is like pulling teeth. I would avoid this location. Not sure if the Roseville location is any better. Perhaps I'll just order online. read more

Carlos is a super sweet and informative employee. He assisted me with picking out my first guitar and what I'd need with it.

Just go to the Roseville location, this place is trash. Every single guitar was gross and covered in crust, like someone ate oatmeal with their hands then decided to touch everything. I also noticed most of their guitars had rusty frets, even their new Gibson guitars, so they probably never clean their products. I wouldn't trust a product purchased from here unless it was sealed in an air-tight box. read more

To be honest I feel like "yelping" is kind of lame but this is the second time that I have had an uncomfortable experience with Crystal and it has to be addressed. I've been coming to this Guitar Center location ever since I was a teenager, I'm in my early 30's now and each time I go in I dread that Crystal may be on her shift. She makes me feel like shit to be quite honest. My first experience with Crystal was when I needed to find the proper cables to run my laptop into my fr-12. Not only did Crystal give me the wrong cables, but when I came back, she was visibly annoyed that I came back in to under mind what she said. I trusted her and left. I came back a third time to swap out her mistake with the right cables and she was obviously upset. I drove 6 miles 3 times just to find the right cables and all I got was a bad attitude and wasted gas. That experience kept me away from the Arden location for a good 6 months. I thought maybe she just hates her job, I'll wait for her to quit. Nope. I went back a few days ago for some business and it was the same bad attitude, as if I was giving her a hard time by simply existing in her presence... while she was on the clock. I don't think I'll ever be returning. Which is a bummer because I have so many memories in this store. I bought my first Les Paul from here, took my ex girlfriend on dates to explore this store before the reconstruction and so much more. Welp I guess that's over. read more

The staff was unfriendly and I felt invisible especially to the guitar tech that looked pissed and did not want to he bothered. Not one associate offered to help. Definitely not returning! read more

I went to buy an acoustic guitar after many years of not playing because of a serious accident. Lukas was also awesome in helping me to select the perfect nylon string Taylor guitar that has a beautiful sound and is ready to play. Everyone in the store was super friendly and nice. I highly recc6this store! Thanks Lucas! read more

Guitar Center - My new Taylor. - Musical Instruments & Teachers Near Me - Sacramento, California

Went in to purchase a set of headphones, came out with headphones and a new contact. Sweet! I was allowed to check the headphone quality before purchase. They came with the cushions I was expecting. read more

01/25/2026 6:30 PM Let me first say, Lucas was great. He went out of his way to help me, answer any questions and because of him, I will return. The guitar tech on the other hand (I did not get his name) should not be on a bench out among customers. He was not helpful at all, rude and condescending. At one point, even Lucas looked uncomfortable. If it wasn't for Lucas, I would have left the store without purchasing anything. read more

They no longer carry band instrument accessories or band items that are needed like your local music stores do

Connor Was a huge help for us. Had trouble with our account and they took the time to help us even during this weird confusion. Thank You Connor for your patience and service!! read more

Shout out to Crystal! Super helpful, knowledgeable, and so so kind- she deserves a raise honestly read more

Guitar Center - New amp & guitar accessories - Musical Instruments & Teachers Near Me - Sacramento, California

Christof was a big help! He was friendly, attentive, and knowledgeable. He helped me as I chose my guitar, my guitar case, and requested that they order and ship my guitar directly to me (since I requested a new one in box/un-opened). If you go to Guitar Center in Sacramento, CA, I highly recommend his services. read more

Very rude and unattendative staff . Came in and wasnt helped foot almost 15 minutes and when I asked for gel was treated with complete indifference . Like oh I'll get someone there when I do .,Thing is I've spent 10,000's of business with these guys . Very unprofessional read more

Went in to cash out a gift card that had a balance of less than $10. Waited in line for over 10 minutes as "Crystal" made sure to tell us where to line up while also letting us know that he couldn't help us at the moment. When it was my turn and "Crystal" had finally started helping customers, he said "hey folks, what did you need?" To me. Mind you, I was by myself. When I told him why I was there he just looked annoyed - I get it, not a sale - and he just began busily and dismissively typing away at the computer acting so put out by having to help a customer. He eventually asked for my phone number and after doing some more entry into the computer, issued me my cash. I politely said, "Thank you for your help." His response "yep". "Crystal" was a dick. read more

Over the past two years, I have been a customer and spent $5,000 with this company. Today, I inquired about trading in of three Pioneer PLX 1000 turntables and was informed that I could bring them in after 4:00 PM. After arriving at the appointed time, I was refused service without any visual inspection of the equipment, resulting in a three-hour loss of my time. Funny I planned on spending another 4,000. I will no longer be conducting business with this establishment. read more

I approached Crystal and said that I was interested in buying a Baby Taylor. I walked out with my new guitar about 30 minutes later. Short and sweet visit to Guitar Center! read more

Came in to buy a new keyboard; Carlos was so helpful, showing me around and recommending keyboards that fit within my budget. He sold me one that perfectly fit what I was looking for as a beginner. read more

This review is for the employee Trevor, who helped me with my purchase. I came into the store looking for a bass guitar. After perusing for a few minutes, I was approached by Trevor who set me up with a bass guitar to 'noodle around' with. I did some research beforehand but am in no way an expert, so naturally I had a few questions. Trevor was super helpful in answering all of them. I told him that while I was open minded, I was looking specifically for the Stingray Ray Sub 4, as I had heard rave reviews and he went to the back and found exactly what I was looking for. Additionally, I told him I wanted bare essentials as far as an amp and cables to get me started. He wasn't pushy, didn't try to up-sell me on anything, and got me exactly what I needed and within budget. I was out the door within 30 minutes, and within another, I was home and jamming (albeit atrociously) on my new bass guitar. Stand up guy, great service, not sure why there are low ratings but per my experience this GC get 5 stars (give this dude a raise), and I will likely return for future purchases. To all the folks that had a poor experience, all it takes is grabbing the attention of one of the staff. Not everyone likes an overly pushy sales staff. I personally appreciated that I was mostly left to my devices until I had a question. Sidebar: black was one of the few colors that were left (mint green and pueblo pink among others that I felt were too gauche) and while it wasn't my first choice at the time of purchase, I couldn't be happier, this thing is gorgeous! read more

The guy was very friendly and helpful. The place looks super cool and has a huge selection of everything. I got what I needed and will be returning for more. read more

This is the place where I buy replacement strings for my classical guitar. And this is normally something I do every 6 months (to a year)...which is much like when I play something on my guitar! Or sometimes, I rely on the 3 D's (decay, duration and dullness) regarding guitar strings. There is a lot of strings to choose from. And since I'm no virtuoso on a classical guitar, I go for low or normal tension types, tie ends. And since I love my guitar (which I had since 1985), I do not skimp on price. D'Addario EJ45's when I just had payday. Or even Augustines on any other day... It's hard to find staff to get advice from inside the store. But when you do find one, it's also a hit and miss with how much knowledgeable they are with the query you may have. Anyway, there's always Google... Browsing the store is always a lot of fun...and heartache. A lot of fun to try out all the classical guitars they have in store...a few bars here and there. And a heartache when you find a nice sounding guitar and get to look at the price tag. But being in the store always feels like Disneyland for the music playing or appreciating kind! Now, to call my credit card company and ask for a limit increase... read more

The store was not overly crowded when I went in the mid day. The staff was helpful. I was looking for some wireless mics for my church and they helped me find the right equipment for the needs. When I realized I left my wallet at home the staff was more than willing to hold my purchase until I could return the next day. The store has a good selection of equipment for production of quality sound both audio and music equipment. I saw many people coming for lessons on various instruments but mostly guitars and electric bass. read more

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I was worried that this store was really as bad as the most recent review I read. I bought a new Traveler EG-1 at the Hollywood store on Saturday and they were having a brand new one sent down from this, the Sacramento store. Being a bit impatient, or should I say, anxious, I called to check the status of my purchase. A very nice guy named Brandon took my call, checked the computer and said it was being boxed and will ship out tomorrow. I'm giving them four stars based on what I experienced today; if I get my new guitar by the weekend I'll make it five stars. read more

Guitar Center - Musical Instruments & Teachers Near Me - Sacramento, California

Welp, I can agree with recent comments about sales reps not being attentive to new customers/business. I literally was walking around like a lost puppy hoping someone would ask me if I had been helped or had any questions. Very disappointing! I was ready to drop at least $1000 on a guitar. read more

Kristoff the Drumoff Larson is a great guy and instructor. He connected with my son in a really cool way, inspiring him with his expertise and awesome energy. Thank you read more

I've often seen Yelp reviews where it is said, "Zero stars should be an option." That sentiment absolutely applies to Sacramento's Guitar Center. The store was not well regarded when it opened years ago, and it is far worse now. Every department is a mess. Products and packaging debris are strewn about with seemingly no organization, and the staff is ignorant, discourteous and unprofessional. Too bad. I was reluctant to walk in, but now I know I will never return. And I will actually enjoy seeing this store close permanently, as it undoubtedly will in light of the numerous online options for buying musical instruments (not to mention the lack of customers). When that happens, where will these employees go? Pot dispensaries, I suppose. Sweetwater just got a little bit sweeter. read more

I just want to say - "I was planning to give a 1 star review" for my tonight curbside pick up experience, however, what it changed my mind to put a five stars instead, is only because the store security good person is very responsible to care the FedEx carrier for helping him to open and hold the front door, the security worth a raise, because he was super very friendly for every customers come in and come out the store, while I was awaiting my curbside pickup order for nearest half hour!!! The curbside pick up experience is not meeting the standard, and not even curbside anything; if the system screw up and the on-chat associate screw up, why would you have the curbside pick up option available for all customers; No one's time is supposed to be wasted like that. Plus, tonight's customer services, the five stars, I only give it to the security staff and the help-out staff, nothing else less, nothing else more. read more

I try and try to be a customer of this local Guitar Center, but I don't have time to wait for someone to unlock the guitars, or to wait in a long line to pay. Who does the schedule in this location? Do you just not have enough help? It is ridiculous how there is always someone in repairs, but never someone on the floor to unlock the guitars. (No, the luthier will not get you a guitar.) There is always only one cashier. Customer service is non-existent at this location. It is uncanny how consistently bad the service is. Going back to the start of these attempts, I walked a $4000 Music Man up to the counter. Both employees disappeared to look for the case for a full 45 minutes! I finally left with no guitar. The manager was working the counter and his only reaction after reading the situation was to "hold on." To management asking that I reach out, for what? Do some research and you'll see the problem. Start with yesterday, 2/2/24. Check yesterday's video. I was the guy at about 12:20 in the Foreigner shirt who didn't buy the Archon amplifier because there was already 9 people in line with one cashier. Who was the lady working the front counter for 8+ hours in the hoodie? Most of the time by herself with 10 plus people in line? No other employees aside from the luthier were on the floor. I already told you he won't help. Who was supposed to unlock the guitars. I sent my daughter in to buy the amp about 6:00 and the lines were still unmanageable! Watch the video-- you will see the problem yourself! You actually cannot miss it! Arden Location Sacramento. read more

Guitar Center - So you know I am serious about guitars - Musical Instruments & Teachers Near Me - Sacramento, California

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May 15th 8:30pm alta arden store Only gets one start because it's the lowest they allow or it would be zero 3 employees, all wearing glasses one with gray hair and tattoos specifically of peacock feathers on his arm, another with black shorter scruffy hair all, another with glasses and long black hair in a pony tail listened to the phone ring without answering it multiple times, both while not helping employees, terrible customer service in store as well. All need to be fired and replaced as well as the management that allows such awful workplace. Again @8:41pm the phone rang for over 2 minutes with neither attempting to answer the phone read more

Guitar Center - Pure laziness it takes minimal wrist strength and moving your mouth you be running all day in the store instead of working - Musical Instruments & Teachers Near Me - Sacramento, California

Santiago, Crystal, and Chris all provided wonderful customer service and I am extremely grateful for their time and energy. I needed help on various occasions and they each went the 2nd mile to ensure everything was done and carried out correctly to the best of their abilities. I was able to make some great purchases and really look forward to continuing doing business at this location. You guys rock!!!! read more

This review is long overdue! We've been to this location countless times and the customer service has always been helpful and attentive. On this last visit, we went in to look for a new guitar for my son. Since he had a couple of models and brands in mind, we needed him to try out a few of the guitars they had in stock. The guy who helped us was very low-key and brought out several guitars for my son to play. What's cool is we've not dealt with anyone at Guitar Center who is aggressive and trying to sell us something we don't want. After our son chose the guitar he wanted us to buy, the same helpful guy offered to apply a promotional 20% coupon when he rung us up. That was really nice of him and I'm not sure that kind of gesture is seen much these days! Friendly, helpful customer service made such a big difference in the whole experience! read more

Guitar Center - Musical Instruments & Teachers Near Me - Sacramento, California

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I'm really happy that my favorite music place is still open after all these years. As all the big box stores are fading away Guitar center is still open and available so you can see and hear first hand before you buy. There's always a good selection and the people are very helpful and chill. Keep in mind if you have 20 questions it'll take a while for the staff to make their way to other customers. I would recommend doing your research ahead of time, calling in to see if the item is there at the store before you head down. Otherwise browse the current inventory and be happy or keep a stiff upper lip. I'd like to give a shout out to Brandon, came in clutch on a Black Iconic 5150. Couldn't be happier. I'll be back!! read more

Great customer service from people who share a passion for music. only complaint I had is the lack of left handed guitars, but that's not their fault, but the fact they're just simply uncommon to find. Good prices tho read more

Totally indifferent shitshow. Zero customer service. Busy or empty they don't care. It's an awful experience. Not respectful of customer's time. Go to Skips Music instead. read more

Amazed at the customer service I received from Ylusif and his team tonight. During a busy closing shift he went the extra mile to provide a level of customer service. I did not expect at that time. I have been a lifelong guitar Center customer and because of the way I was treated tonight I will continue to purchase my gear and instruments from guitar Center. Thank you Ylusif and team!!! read more