Title: Exceptional Service at Tim's Music! I had an unexpected issue with my chromatic harmonica right before an important practice session, and after calling around everywhere, Tim's Music was the only shop able to help. Natalie, the Service Coordinator, went out of her way to arrange for a technician to take a look at it--even though they don't normally repair harmonicas. Taylor, the repair technician, examined it right away, found debris inside, and returned it playing better than ever. Scott, the owner, even came out personally to make sure everything was just right. They didn't charge me a dime and made me feel truly cared for. This level of kindness and professionalism is rare. Tim's Music has earned a very loyal customer. Thank you! read more

Took my granddaughter to get her trumpet fixed. They quickly fixed it, showed her how to take care of it in the future and charged nothing stating it was an easy fix and they were happy to help a young musician. Definitely worth the drive from Stockton read more

I shop here when I can. It's wore out of the way for me, but important to me to shop local and support locally owned businesses. For my (violin) needs, they've always had what I need. As important, the people there are very nice and knowledgeable. read more

Came in and met with Tim the GM and staff to have my son's violin strung and tuned. Tim took over and left us impressed and beyond happy. He was very thorough, informative and highly skilled. So glad we came here. Telling everyone I know about them. CUSTOMER SERVICE EXCEEDED EXPECTATIONS!!! Bonus: they had a live rehearsal in one of the rooms which we really enjoyed listening to while waiting. read more

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We purchased a violin for my son and he broke the string trying to tune it. We had someone intensely tell us that we might have messed it up and so he felt really bad about it. We called around to check if anyone would service it in the time frame we needed and the rep on the call at Tim's music was so nice, we decided to give them a shot. What a warm and welcoming atmosphere, it seems like they hire saints here or something. The nice lady whose name starts with a C got it fixed and tuned quickly at a very reasonable price. They were able to tune a bad note type of day into a more calm and pleasant tone:) read more

My review is different from most since it is commenting on a very specific aspect of Tim's Music. My children had their piano recital here. There was a large room adjacent to where the store is. The lighting was great, the room was spacious and clean, and the sound traveled well. While it may not have the same acoustics of Carnegie Hall, I enjoyed the melodies and harmonies that filled the room nonetheless. Thank you for having a space for parents to experience the fruits of their children's labor, and providing a space for children to practice performing in front of an audience. read more

I'd just moved back to the Sacramento area almost 2 years ago after a 42+ year absence. I knew that I needed to find a new instrument repair place. I'm an ex-professional musician and have a lot of stringed instruments, including a small pile of high end ukuleles and one of them needed adjustments. On a lark, I took it into Tim's Music on Fair Oaks blvd. Not only were the employees nice the service was excellent! I was in-and-out of there in 10 minutes! Free of charge! A few months later I took my Martin 000 guitar in for an adjustment, action reduction, etc. Within a couple of days my guitar was ready and let me tell you...it plays like a dream! Not only that the price was absolutely low! Tim's has my business from now on for all my acoustic instrument needs. I realize that their bread-and-butter lies with wind instruments but the repair shop does stringed instruments as well. I highly recommend Tim's! read more

What excellent customer service and stewardship with my instrument. Their expertise in how my violin worked and how to fine tune the voice was phenomenal. They made sure to solve and answer any and all questions I had about everything from the bare instrument to types of rosin and bows. Hands down the best music store in the Sacramento area! They provide an immense amount of value and care for their customers. A must go! read more

We love this place! Our piano teacher Natalie is so caring and kind to our son. We love the teaching and encouragement he is receiving here. Thank you Tim's! read more

It is a very friendly shop. They have great lessons with amazing teachers and are very good for starting your kids with most instruments and vocal lessons. The instrument I learned is piano. My teacher Ms. Natalie is always very helpful, kind, and supportive. read more

Very good customer service. Staff met me at the door and spent about 20 minutes answering my questions

Excellent business! Thank you for establishing and maintaining such a great music resource. You are providing so many, much needed, services all in one place! read more

I called ahead of time looking for Alto Reeds which they immediately answered. The store had everything I was looking for (alto reeds, cork grease, neck strap, and even the silk swab) with all my favorite brands. I got great recommendations on some of my items as well. I wasn't looking for lessons, but honestly the customer service was so great that I am considering todo so. read more

This is a must go to music store! I called the store to see how long it will take for a repair on a cello, they got back to me promptly and said they will do their best to get it to me by my next lesson. They did even better, they were able to get it done while I was in the store, saving me a trip. Everyone there is polite and quick to help, not to mention the store itself is setup beautifully. While their location was a bit out of the way for me, it was well worth it and I will definitely be coming back again! read more

If you are serious about buying or repairing an instrument Tim's Music is the best place to go in Sacramento!!!

This is the first time being here and we had a great experience. Came in to purchase or even rent a violin for my daughter. We received the best customer service and honest, professional advice. We are new customers and we will be back for all our instruments needs. read more

Absolutely fantastic music store featuring a selection of professional grade instruments presented in very pleasant surroundings. I'm embarrassed to say that I visited it in search of a kazoo for a 4th of July parade. The customer service person directed me to box of them next to the cash register and sold one to me without haughtiness or condescension. read more

Nice interior. Very spacious and easy to find things. Great service. Bought drum sticks and practice pad.

This place is great for renting instruments. My son needed an alto saxophone, his music teacher recommended this place. When we walked in we were greeted and assisted by a younger lady. She helped us get what we needed and provided a lot of information about what the store offers and also about the instrument my son plays. This will be our new place every year for rentals. read more

I am in love with this store Upon visiting Sacramento, I got to tour their repair area. This is a complete repair, retail, and lesson facility that any Yelper with a professional band instrument can trust. They've got the tools to fix virtually anything and the skillzzz to get it done right. Another point: I saw a pile of "No Repair" instruments. When I asked what it was, the owner said that they inform people when their instrument is beyond repair (aka not worth it). That told me that this was a place to trust. The people at the front are nice. It's easy to look around and there's plenty to browse. Lots of cool extras for gifts for musicians. Plenty of sheet music. And, holy cow, a selection of tubas?!! Very happy with my experience!!! read more

Outstanding customer service. I needed to resolve a serious billing issue (which was MY fault). Tim cheerfully took care of it and left me a satisfied customer. Thank you! read more

Stopped by about 15 minutes before closing just planning to drop off an instrument to be repaired and all of the employees working were SO nice! My flute is quite old and the employee working in the repair dept was politely upfront about the expensive cost for such an old instrument, but because I'd had the instrument so long she found a cap and replaced it for me and even tightened a few things for just a few dollars so I could keep the flute I'd played for 7 years thru school. They then spent about 20 minutes with us and even showed my daughter a few other instruments just because she was asking what they were. Super nice and would definitely recommend!!!! read more

I love this store but I wish they didn't close at 5pm on Mondays. Otherwise they are very helpful.

Customer service was excellent, very knowledgeable. Helped make an informed purchase that I'm really happy about. Bought a beautiful alto saxophone for my son. read more

My experience of getting my trumpet cleaned and repaired was pleasant. The employees were courteous and personable. The repair work was supurb and above the standard that I was expecting. What a wonderful store! Tim's Music has excellent customer service, an incredible sales variety of everything musical: musical instruments, sheet music, and accessories galore! I highly recommend Tim's Music as the store to find all things musical for all musicians, amateur or professional. read more

My daughter's saxophone wasn't working, and we went there today to get it fixed. They were very friendly and immediately provided us with help. In addition to fixing what we asked for, they added a cork for one of the keys that was missing it. Her saxophone now works perfectly fine, and the sound comes out fine. We will definitely be going back there for any other problems we have with any of our instruments, and recommend it to any friends who need lessons, repairs, or any music products. read more

Great work, friendly people, but I authorized up to $400 in total charges, and when they handed me the bill, it was for $875. Labor alone was $500 before I explained my original understanding. The bass I had repaired needed parts that took months to order, not their fault, but I had to call several times to get updates. I can see why this shop has great reviews. The work they did was spectacular and probably worth the money, but it was a nasty surprise and nothing I could do at that point but pay for my instrument. Be careful with big repair projects that you're on the same page!!! read more

I play tenor sax in a community band here in Sacramento. I needed some work done on a temporary horn I was using. I took it to Tim's and they were extremely helpful, thorough, and prompt. They did the repairs and maintenance and the horn now plays better than I would have expected for such an inexpensive model. I'm headed over there tonight for some new reeds and to discuss mouthpiece options for my good horn. I look forward to hearing what they have to say. Would definitely recommend Tim's for your repair, accessory, and musical instrument needs. read more

Amazing customer service!!! Huge thank you's to Tim and Scott!!! Everyone there Is sweet and helpful!!! I highly, HIGHLY recommend them for all your instrument needs!!! read more

One of the best music stores in Northern California! I've done business with them many times over the years. Customer service and instrument repair are top quality. read more

We used Tim's Music's piano practice room during traveling. The grand piano was in a very good condition and the practice room was nice & clean. The pricing was reasonable. Employees were super nice as well. I truly appreciate that they offer such service. read more

This is one of the best music stores Ive shopped in all the years Ive been buying instruments and sheet music. Helpful staff and very honest with you if they can't help you. read more

Me and my family were in the store today and whoa we were followed around the store like we were going to steal something. There was a man following around my son when he was looking at sheet music. Then the same man stood *right* behind me, watching me as I plucked the stings on a ukulele. (Which I'm looking to buy.) It was very uncomfortable. I know they were broken into a few months ago but wow, calm down not everyone is going to steal from your store or maybe get security at the door. I will say tho, the gal behind the counter was friendly and helpful. read more

I have spent my whole life being dragged from one music store to the next. My dad is a musician (as are several other family members). He started with trombone, but his bread and butter is guitar. That being said, most of the stores he has taken me to have been for guitars, amps, drums kits, Gibson this, Fender that. Tim's Music was refreshingly different than the places I am used to. They've got sax, trombone, ukuleles, violins, Native American flutes, lesson books, instrument care kits, and so much more. You can rent or buy and even get some lessons. The employees are friendly and seem to really like what they do. A couple of them seem like total music junkies (which is a good thing). My reason for visiting Tim's in the first place? Dad gave us an old Besson cornet that had sat in its case for who knows how long. While it seemed in pretty good shape, one of the slides was stuck. It wouldn't have been a big deal except my kid needs it for brass band. So I brought it down to Tim's to see about getting it un-stuck. Lucky us! - we got it back by the next morning and the cost was only some pocket money. Thank you, Tim's! read more

After reading reviews on here I decided to give these guys a try. I had a cheap guitar that I wanted to get setup, restrung and have the selector switch replaced so I took it in. It's gonna be $70. No big deal. In the mean time I decided to have the pickups replaced and wonder how much that would set me back. Josh was very nice and did exactly what I expected in a timely fashion. Problem is, whoever the clown is that does their guitar work is a thief. Josh called me back to let me know their guitar guy wanted $180 in labor *alone* to replace the pickups. That doesn't include the price of the pickups, the selector switch the strings or the setup I was also having done. All tolled it would have been around $285. That's ridiculous. They're not staying in business with their guitar services that's for sure. So I decided to find a regular joe that does guitar setups/repairs/etc via Craigslist because I'm just sick of wasting my time on people like their guy and the clown over at Guitar Center. I found a guy that will do it ALL for $50 not counting the price of the hardware, so about $120 total as opposed to $285. Tim's guy said it would take him 2 weeks to get it done. This other guy can have it done in 2 days. And he's not just some joe on Craigslist, he's got plenty of references and proof of his work. I'll never do business with Tim's Music again. Their guys were very nice and treated me with respect, but their guitar tech is a moron and a thief. Spend your money somewhere else if you want good guitar work done, you'll save a small fortune taking your guitar somewhere else. read more

I had a very disappointing experience with Tim's Music. They were in attendance and the Folsom/Cordova schools rental night. I needed to rent a half-size Cello. Understandably they were out that evening, but the lady helping me thought there was one back in the store. She attempted to call her manager to see if they could verify. Unfortunately he couldn't so she committed to call me the next morning around 10:00am. I waited until 4:00pm and called the store. I informed the gentleman that I was waiting for a call to confirm if they had a Cello that I needed. He took my information and advised somebody would get right back to me. And that call never happened either. Luckily I was able to find what I needed at a different music store. read more

Once again I received great service at Tim's Music. I have purchased a couple of trumpets from them over the years and have had repairs and maintenance done there many times. This time it was Kennedy who worked on my horn and did a great job. Thanks much! read more

The people who work here are really nice, and the service is very high quality, but DO NOT RENT USED INSTRUMENTS HERE I rented two different used Jupiter Alto Saxophones and both of them had really big leaks. When I asked them to check it out they said nothing was wrong I then took it to Tauges Music and they found leaks in it. I suggest if you are going to rent instruments new or used you go to tauges music, they have better Yamaha instruments vs Jupiter instruments. But otherwise the people are really nice and friendly. read more

Places like this are why I don't just do all my shopping online. I wanted to get my girlfriend a new guitar for our anniversary, and it was impossible to make a good decision just shopping online. The staff was helpful and friendly and asked all the right questions to help me pick one out. I ended up purchasing a used acoustic, and my girlfriend loved it. Pros -Friendly and knowledgable staff -Great Selection -Nice atmosphere Cons -I wish they were open on Sundays read more

There is genuine passion for music in this place and everyone who works here. I have been around music all of my life, my father was a musician, I know the feeling. I have come here for the first time to sell some instruments for a friend. Their interest in the instruments was genuine, their offer for the instruments was fair. I would recommend this place to anyone looking for an honest place to get their music fix, whether buying, selling or getting lessons. I would trust them with it all. read more