We were out shopping for an upright digital piano for my daughter as she had outgrown her keyboard. We went to Guitar Center in Roseville and had a decent experience. We got some help in narrowing down our options. But before making the purchase, we decided to book an appointment at the Music Exchange. We were met with Jeff and he was clearly very knowledgeable and educated us in the various options that were available and finally recommended one that fit our budget and hit all of our checkboxes. The entire interaction was very friendly and easy going without any pressure tactics to upsell anything. After the paperwork was all done, the delivery was set for a week later, and Chris called a day before the delivery, then showed up right on time on the day of the delivery. He assembled the piano carefully and took all the packaging materials with him. We were left with a beautiful sounding piano right where we wanted it. If you are looking to buy a piano, the Music Exchange is a 'must' stop. read more

Beautiful pianos in here for purchase, and you have the opportunity to try them out. I'm here today for my granddaughter's piano recital, in a room set up for approximately 50-75 people. The staff are very welcoming, and I love tat they provide a space for up and coming pianists to show their skills. read more

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I and my husband were looking for an upright piano for our 8 year old son. I had a fantastic experience at Music Exchange. We came in feeling a bit overwhelmed by all the options out there. Jeff was incredibly patient, knowledgeable, and never pushy. He took the time to understand our budget, space, and playing level, then walked us through several options without making me feel rushed. The showroom is well organized, with a wide range of new and pre-owned uprights and grands in excellent condition. I really appreciated they let us sit and play as long as we needed on different instruments, and explained the differences in tone, action, and long term maintenance in a way that actually made sense. Pricing felt fair and transparent. They clearly laid out the cost, warranty details, delivery fees and tuning schedules--no hidden surprises. Delivery was right on time, the team handled everything carefully and they made sure the piano was placed where I wanted it. If you are looking for a piano in Sacramento area, I'd highly recommend this place. Professional, friendly, and truly passionate about what they do. read more

Music Exchange - Kawai K-30 - Musical Instruments & Teachers Near Me - Sacramento, California

I've been remiss about writing this review as it's been almost a year since we bought our piano here. We had been looking to trade in our upright piano for a baby grand and Jeff helped us immensely through the whole process. There were so many options available in the store and with Jeff's input, we were able to narrow our choices down and finally selected one that works so well in our home. We couldn't be happier. Everything went smoothly, from our visits there to try different pianos and make our selection, to our trade-in, and to the final delivery. You also get a free initial tuning. I highly recommend this business and if/when we decide to upgrade or change our piano this will be the first place we check. read more

Music Exchange - Our new baby in place. - Musical Instruments & Teachers Near Me - Sacramento, California

Very nice phone staff...internet says they buy piano rolls [I have some from estate sale] for player-pianos, but they don't anymore. Just sold their total roll inventory to local customer...no market anymore. Very helpful about solutions. read more

Stopped in here the other day with my elderly client. Matthew was so patient and kind with all of his questions. If I'm ever in the market for a piano, I would definitely Italy support this business! read more

Music Exchange - Matthew helping a customer - Musical Instruments & Teachers Near Me - Sacramento, California

The man who works here is incredible. Made me and my Grandmas day and played so beautifully on the piano I felt really blessed to be front row and treated with such kindness. If you're looking for someone who deserves your business it's this guy. read more

Jeff is incredibly knowledgeable. I learned more information than I can fit in my head from just a few minutes with him. He's also very approachable and straightforward. Sheri is polite and helpful. The store has a comprehensive selection of pianos--used, new, upright, grand, "entry-level," professional, electronic, acoustic--you name it. They have a great trade up program. Lastly, I feel confident in their expertise and recommendations. read more

Purchased a Yamaha Clavinova from Jeff. Reasonable price, he really knows his inventory and is very helpful in selecting a model. I already have an older Clavinova at another house, the new one is super and I'm enjoying it immensely. My review is very positive, friendly, knowledgeable, efficient, and thorough. Thank you read more

I was just off the phone call with a great and professional customer representative (I should recognize his name ... which I forgot to ask......) I just wanted to mention that it is my first time to try the virtual appointment option and the representative over the phone call make it so easy and convenient for me to know about the store, and I will comeback as a very satisfied and excellent customer services has been provided by the very friendly nice and helpful staff over the phone call; plus, Jeff is due-diligent to perform his customer services care over the email to follow-on my inquiry, and it has to recognize highly as well!!! So delightful afternoon because all the helpful staffs are working very friendly and nicely cohesively together to help the store bring out the information, and saved me a hour on both end to figure something I thought would be a Music 300 in college that brainstorming myself ‍... Appreciate all your help Music Exchange - Sacramento !!! Very lovely staffs and very great customer experience and all the great support would bring more loyal customers I definitely see the great business revenue is going rocket up!!! Thank You!!! By the way~ This dude answered all questions within 11 minutes, very nice and smooth and very professional and proficient~ I did not know his name, anyway, promote him and get raise on this dude though~ read more

Music Exchange - Good customer services phone call - Musical Instruments & Teachers Near Me - Sacramento, California

We had a very awesome experience working with Jeff choosing a piano. We were totally set on buying a Yamaha baby grand, but Jeff educated us in Knabe pianos. He could of easily made us spend over 12k on a Yamaha, but got us to buy our Knabe at a much more affordable price. Delivery was solid and they were able to deliver within a week. The piano sounds amazing and they throw in 1 free tuning and an additional if you give them a yelp review. I'd definitely recommend this piano store to friends and family. Jeff is very knowledgeable on pianos and will even tickle the ivory's if you ask him! read more

Music Exchange - Knabe WG54 Baby Grand - Musical Instruments & Teachers Near Me - Sacramento, California

Made an appointment with Matthew to come see what used pianos they had. I'm a piano teacher, and was looking for a baby grand piano. I played several, and fell in love with a 1997 Yamaha! Matthew handled the whole transaction, and everything went smoothly. I'm so happy with my purchase! read more

Music Exchange - Musical Instruments & Teachers Near Me - Sacramento, California

My husband and I recently bought a Yamaha upright piano from Music Exchange. Jeff was really easy and great to work and chat with. He was able to squeeze us in the day we called so we could take a look at the pianos and helped us with the decision and made the purchase easy. The piano got delivered only a few days later and that was a breeze as well. Piano did not get dinged or damaged during the transportation or when they were bringing it in. Placed it exactly where we wanted it. We are loving having a piano at home where it looks stunning and also plays beautifully! Highly recommend this place! read more

Music Exchange - Yamaha P22D - Musical Instruments & Teachers Near Me - Sacramento, California

I was looking for a baby grand piano used and a salesman Jeff, was the absolute best!!! The service was excellent and communication prompt and clear. I highly recommend this business and Jeff as a sales rep. read more

My wife wanted to get me a baby grand for my 40th bithday, so I had been shopping for one (GC1, GC2, C1, or C2) for several weeks. I live in the Bay Area but saw a couple interesting used options in stock at the Sacramento store. I called the store and spoke to Matthew. I described exactly what I was looking for. He steered me away from one piano but assured me that the used C2 I was interested in was perfect. He set up a Zoom call with me so I could look at it, and he played it for me a bit. I ended up buying it over the phone. It was delivered shortly after from Accurate Piano Movers, and they did an excellent job. I never plan to buy one of these again, but if I did I would certainly go back to Music Exchange. read more

After decades of not having a good playable piano, I am in search of the perfect fit in the right price range. I first had a scheduled virtual appointment with Jeff, who explained in detail differences in the types of pianos as well as the options available in the store, both new and pre-owned. I followed up the next day in person, and was patiently treated to even more options to consider. Jeff followed up the next day via phone to answer any additional questions. Both he and Sherry are professional, friendly, knowledgable, friendly, and very patient! Many thanks for all of their help. read more

I bought a piano here last summer and only have positive things to say about the whole experience! The whole process was seamless and there was even a dog in the store. :) read more

We bought a used Kawai upright piano for our 7-year old daughter from Music Exchange and couldn't be happier with our experience. Jeff was extremely helpful and knowledgeable. He listened to our needs and constraints and helped us to navigate their wide selection - and, best of all, I always had the feeling that he was honest in his recommendation and never tried to upsell us. I did not believe him at first, but playing on a "real" acoustic piano has really been a huge boost for our daughter's motivation; she (and her dad!) both love practicing on this wonderful instrument. Thank you so much, Jeff! read more

Jeff was very friendly, knowledgeable, and not pushy! He found me a perfect used Kawai grand for what I needed. I'll be coming back for sure. read more

We bought a Cable Nelson from the Music Exchange today with a great pricing and the best services that we ever have. Thanks for Jeff and Mike, they are knowledgeable and professional on Piano, I am sure that they will help you to get what you want. read more

Music Exchange - Cable Nelson - Musical Instruments & Teachers Near Me - Sacramento, California

I purchased a Yamaha P22M from Jeff at this location. Jeff was very professional and was able to accommodate my schedule even during their busy closeout November sale. The quality, price (including shipping to 2nd floor of my house and tuning) was excellent. I also liked their ability to take credit card while offering 12 months same as cash financing. Their warranty and trade-up policy also gives the buyer confidence. read more

This place is awesome. Though they didn't have what I was looking for they were super helpful, informative and gave me a referral to someone that can tune and repair my piano. read more

Excellent service. The owner is extremely knowledgeable and helped us make the best selection that met our needs. Delivery was prompt and our piano was delivered with great care. Highly recommend! read more

I recently purchased a Yamaha piano from music exchange. Jeff gave me an opportunity to try whatever piano I wanted, and was able to answer all of my questions about the differences between models. We were able to talk through what I wanted, and what I didn't want and selected the perfect instrument. In less that 15 minutes we had payment and delivery all taken care of. Great experience. read more

I had an amazing experience at the music exchange. Matthew was very knowledgeable and patient while I played many different models.

We are absolutely in love with our Yamaha b3 silent piano. Jeff did an amazing job of demonstrating all the features of the piano while we visited the store and it is perfect for our kids as they continue to learn how to play the piano. The sound of the piano is fantastic but one of the cool features that I love is that the kids will be able to practice in silent mode with their headphones on when I work from home. I'm a huge fan of piano music and I can't wait to hear what my kids will be playing for me in the future. read more

Music Exchange - We love our Yamaha b3 Silent piano. - Musical Instruments & Teachers Near Me - Sacramento, California

I had been looking for used Yamaha uplight piano for half year. It was really really hard to find a reasonable and fair used Yamaha one. I'd rather buy a new one than pay that money to buy a used one( so old) When i went to Musin Exchange, I met Jeff. Jeff gave me a good price deal, so satisfied. After that, delivery was fast and professional. Free tuniy services were appreciated! read more

Matthew was attentive, friendly, knowledgeable, and made the purchasing experience very pleasant. I am confident he helped me pick out the perfect piano for me and the whole process was smooth and easy. Will definitely return if I ever find room for a grander piano. read more

We  bought a Yamaha grand piano from Music Exchange.  Jeff is very knowledgeable and professional.  He went over and beyond to accommodate us in finding what we needed. We are very happy with our purchase and would not hesitate to recommend friends and family here for their purchases. read more

I had waited for more than a month to post. Excellent service, passionate owner/salesman Jeff and Richard, we are very pleased to own our wonderful Yamaha CX7 with silent feature, though I truly enjoy the real acoustic and rarely use the silent function. Now I can enjoy playing Chopin on a real grand then maybe upgrade to Bösendorfer once mastering Nocturnes and Ballade. Jeff had guaranteed to buy CX7 back when you purchase a Bösendorfer in their store =] read more

Music Exchange - This is a pi a no - Musical Instruments & Teachers Near Me - Sacramento, California

Jeff was very helpful and nice when we came and purchased an upright B3PE Yamaha last year, he gave us a lot of recommendations and information about the selection since it was our first time purchasing an acoustic piano. Our experience there was overall very nice and they have been very responsive to our questions and inquiries after the purchase. read more

We first came to Music Exchange to rent a piano for my son when he started lessons. Jeff was super helpful to this mama who knew nothing about pianos/music lessons. He had great advice and tips that made me more confident in the new adventure we were on in our house. Flash forward to 7 months later and my son is loving piano! We went back yesterday to look at buying options using our 6 month rental credit. Richard the store manager was just as helpful to me in navigating a purchase for our individual needs. I never felt rushed or pressured at any time! My son is over the top excited for the delivery of his piano this coming week! read more

Music Exchange - Musical Instruments & Teachers Near Me - Sacramento, California

Matthew Coleman was a good piano consultant . He helped a lot to make selection of u1 Yamaha. He is a very kindly person and equipped with knowledge of piano. read more

Awesome place to buy a piano. Love that the staff wore masks. Hand sanitizer easily available. Matthew Coleman was incredibly helpful, really helped us choose a piano that worked for our budget and our needs. I felt like the choices available were vast and the store was spacious cleanly; and the prices were very reasonable. We are incredibly happy with our purchase and with their trade-up purchase program who knows- we might go Baby-Grand next! read more

Music Exchange - Store is awesome. - Musical Instruments & Teachers Near Me - Sacramento, California

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Before purchasing a piano at Music Exchange, we had multiple phone conversations with Jeff. We then decided to make an appointment during Covid with Jeff. Jeff is very knowledgeable, no pressure answering our questions with pros on both acoustical or digital pianos. He demonstrated on both types of piano showing the many options there are. He never tried to sway or pressure us one way or another. We ended up purchasing an acoustical white baby grand piano. Delivery was made and a couple of days later we had to call Jeff regarding the piano sounding off. Jeff came to the home out of his own time to check out the piano. He called the piano turner and scheduled the turner to do a complete complimentary service, tuning it to bring the piano back to perfect. Jeff really cares about wanting the customers to be completely satisfied. Getting this kind of great customer is rare, his service and kindness goes above and beyond. Thanks so much Jeff! Enjoying the baby grand to the fullest! read more

We have great experience to get our first Yamaha U3 PE from music exchange. We appreciate the professionalism of Jeff and Mathew. My kids love their new piano! read more

I bought my first YAMAHA baby grand piano from Music Exchange. Jeff is very knowledgeable and very helpful to find the best piano for my son. They delivered and setup very professionally. I would recommend Music Exchange for purchasing any piano. read more

This is an excellent piano store. We bought a digital piano several years ago from Jeff. He and Sherry run an amazing and professional business. Their associate Matt is also great! We returned recently and purchased a baby grand for our grandson and we're treated as one of the family. I would encourage anyone in search of a piano to absolutely make this your last stop as you will not have to go any further. They are amazing and very knowledgeable....and Jeff also plays well and can demonstrate the various pianos! read more

This is still a great place! I have bought and sold several cars/trucks since my last review and have had all of them smogged here. If there is ever a wait it is minimal, and everyone that I have encountered has been very friendly and great about keeping me updated on wait times and status. No need to go anywhere else. These folks are best in class! read more

I bought a Yamaha CL 535, and it's not only gorgeous in my music room, but sounds great! The customer service & expertise Richard Olsen provides is exceptional....thanks Richard! read more

Music Exchange - Musical Instruments & Teachers Near Me - Sacramento, California