We made a quick stop for a drum set gift for our nephew and Caleb at the cash counter was quick and kind. He gave us all the info, helped us load the set in our car and got us going in less than 10 minutes. The store has 1 option only for a 6 year old kid with a variety of colors online that can be delivered directly to your home. All in all a good visit. read more

Great store lots of cool products this place is a musicians wonderland. Jacob is a great employee

This is partially my fault, so I take some blame for not using my whole brain - I recently decided to pick up guitar again after about 15 years, I went into GC to pick up a new acoustic. I found the one that I wanted in the damaged-sale section (1st mistake) and saw that it had the tiniest crack on the neck. I spoke to the sales counter and they assured me that it was superficial and it had to be marked up as damaged for it, and that it wouldn't be an issue. I went ahead and made the purchase ($300 - second mistake) After playing it twice, I noticed that the crack grew exponentially down the neck so I looked into getting an opinion from a repair professional. After looking at it, he stated that the damage would cost more than the guitar is worth to fix, and that guitar center never should have put it on the sale rack - superficial damage is one thing, but selling an item that is destined to break less than a month just seems dishonest to me, especially with a "no refunds" policy attached to it. So hopefully management steps up and does the right thing by me. read more

Guitar Center - Damage - Musical Instruments & Teachers Near Me - Round Rock, Texas

They do not process refunds. We cancelled our lessons with the manager in November. We were charged an additional month in December. We have been going back and forth trying to get a refund for almost 6 months. Corporate denies refunds regardless of the reason. They are unable to process refunds in store. Be careful when canceling lessons! read more

Walked in to check out their stock of electric guitars. Asked one of the staff members, Kirby, to see if he'd be willing to help me out as I was a beginner and needed some recommendations. Dude straight up went down the entire list of things I would need/want. Even took the time to offer helping me take all my items to my car. Kirby's dope! Ask for him next time you stop in. He genuinely wants to see you succeed in your musical endeavors. Super cool guy. Dude also shreds on the guitar!! I'll definitely be back in the future! read more

Today I came in to buy Thing One a Christmas gift (yeah, I know what I said, I'd never buy another instrument for him after the Double bass). For those who have lost count, this is where we stand with the instrument count: Thing One 1 Double bass 2 Acoustic Guitar 3 Tuba 4 Electric Guitar (Thanks, Guitar Center) Thing Two 1 Baby Grand Piano 2 Violin Your Friendly Neighborhood Yelp OCA (aka me) 1 Violin (AND BROKE)!!!! When I came in, I was greeted and asked if I required assistance. I explained that I didn't as I did not want Thing One to catch on to the fact that I was getting him a gift as he accompanied me in the store. Once thing One lost interest in looking around and went back to the car, I went and spoke with the employee who greeted me when I came in. I asked him to take the guitar down from the wall that I thought would be appropriate for Thing One so I could hear it. The employee handed it to me as if I was going to play it, Ha! I explained that I only played one instrument (for the last 30 years) and it wasn't that! The employee played a few chords for me and I was able to hear the warm tones in the guitar. I then purchased the guitar with insurance. After the purchase was complete, another employee walked the guitar to my car and placed it in the trunk (without Thing One being the wiser). Overall, this was a pleasant buying experience and an efficient one too. Total cost for guitar with insurance =$700 + Cost of Thing One's happiness= priceless read more

See all

Sold me B-stock opened and used items as new on 3 different occasions. Condescending employees simply hanging out in groups of 3 or 4 at the register instead of assisting customers. I'd rather wait several days for an item to arrive from sweetwater, Amazon, or perfect circuit than ever set foot in a guitar center again. read more

There are all sorts of guitars and equipment here. It's fun to look around and see all the items. There are some microphones as well. If you're into keyboards they have those too. We mainly go to sell equipment and they offer pretty good compensation for sales. Parking was pretty easy and people were pretty attentive. read more

See all

I live in central Austin. The only reason I went to this GC location is because the other two I'd been to have been consistently underwhelming and disappointing. I wish I caught the name of the young man with the black hair and nose ring that helped my wife and me. He approached us (never happens at the other locations) and asked if we needed anything. I rattled off 8 different random items from cables and adapters to drums kits and guitar amps. The guy had a wonderful attitude, scooped everything up for me without forgetting a thing, and even offered me a discount on an unboxed item. This guitar center is 10 miles further away than the closest one to me, and I will still be coming back here in the future. read more

Multiple issues with this store including being sold a new guitar that was 3 years old already. dont buy a warranty on anything because it will have to be sent across the country first repair also such as amps or anything neavy its pointless and i lost massive amounts of money on buying that "new" 3 year old guitar and a busted amp with a warranty that was useless! wont shop here or any guitar center again read more

I'm a woman in my 50's who has played instruments since 5, and every time I walk into this place, someone helps me, they're kind and not full of themselves like other places that act like rockstars who don't want to help. In fact, they treat our family like rockstars! Kudos the management for the great customer service they have! That's why we drive 50 minutes to go there! Thank you Guitar center! read more

I've walked into plenty of GC"s and other music stores and I guess I don't give that vibe. I'm an experienced Bass Player and rarely do I buy new. They are just not made the same anymore unless I have a few Thou in my pocket. We can make shitty sound good HAHA. I have even asked for a price on an item and was Told it is ALOT. ALOT is not a number it's that vibe I give out. Walked into Round Rocks GC and a guy named Billy was holding a used 600-watt 210 cabinet that was under 200 bucks (shut up you say). It's Guitar Center not Bass Guitar Center. Young Hispanic guy no name tag let me try it out and I needed a Bass Head. GCs love their fender bass combo's. I never thought he would hook up a Mark Bass 350 bass head they have had since Christmas of last year which remember Costs ALOT. 210's sounded Greeeat!! Oh' I bought them for sure. I know the brand have the 410s at home. So, why the 4 stars not five? The Mark Head has been up there so long that the pods were cracking and making my new USED 210s sound bad that's why. Oh' and not to make this store sound bad but if you're a BASS PLAYER go to the GC in South Austin on Mopac. they have BASSES to choose from outside of Fender's. read more

Come in and ask for James....he is AMAZING! We came in for a keyboard, and they were clearly very busy and likely understaffed. Despite that, James was calm, kind, and was working very hard to make sure I was getting all the parts to my keyboard package from the back. I could see how hard he was working with everyone, as other customers kept asking him questions, but he was kind and helpful to them, too. I remained patient and understanding, and that paid off because he thanked me for that and honored an advertised price that I wasn't sure they would give. We walked out feeling like James had really taken care of us, and that we also got an outstanding deal. Whenever we come back I will call ahead and even ask if James is there. read more

Very good service! I really recommend this store. As a drummer this store is perfect!

Great guitars! Got my first guitar and amp here, amazing service! I love everything about this store

Wonderful costumer service! I went in to find a guitar case for my 3/4 guitar, and they were able to help me. It really blessed me. I wish I checked the name of the employee who helped me. He was so nice and very friendly. I recommend! read more

Manager was rude as heck!! I had my wallet in hand and was ready to buy. I ask: can you do something for me to bring down the price a little? (article was not on sale, just trying to save some $). He goes: For what? We are not a pawn shop! I would have bought the thing - even if he had just said 'no' like any normal person ( i.e. sorry, cant budge on this one). He didnt even look at what I was buying or the price of the item! Its easy to be rude! I'm done with this location. YMMV. read more

I'm kind of hard to shop for. So my husband has to get creative at Christmas. One year he bought me a keyboard from Guitar Center. The keyboard feels like a real piano. I love it! This past Christmas he bought me voice lessons with Jacob Packer. Jacob is very patient and professional. I am not gifted at singing, but I see improvement every week. Highly recommend. read more

I'm a regular guitar center customer and I always have a great experience. The staff is very knowledgeable and helpful. They could use an extra person to check people out though but the staff is patient with customer and takes their time with each customer but people in line that just want to pay for a quick item sometimes has to wait too long but overall they have everything I have ever needed. read more

Guitar Center - Musical Instruments & Teachers Near Me - Round Rock, Texas

Had a great experience at the Round Rock store today. I traded in a guitar amp for some cool new stuff. Jake was a huge help; he gave me a fair price for my trade-in, answered all my questions and had solid recommendations for everything I was looking for. Great job. I'll be back! read more

I went into this guitar center to have my trustrod adjusted and my strings replaced. The tech ended up saying he needed to replace one of the springs in the body while doing this which was something I did not request. While doing this he began to take off the bridge by unscrewing it with a with a drill at an inappropriately fast speed. He began to do this and while watching him I heard the guitar make a loud crack noise and he said "yep the bridge cracked". He denied that he was the one who cracked it which is completely untrue because now the guitar will not tune because the bridge will be out of alignment if it is screwed in. I have a video of me playing it with it in tune a week before this happened with a time stamp and location on my iphone. He told me that I didnt have to pay so he did not write me up a receipt, to which i responded that i wasnt expecting to pay, to which he aggressively and loudly responded "I DIDN'T BREAK YOUR GUITAR". He then stormed off angrily and I foolishly didnt ask for a receipt because my emotions were clouding my judgment at the time . I went back 2 days later after talking to corporate and having them tell me that it was unacceptable and I should go back to have the situation amended. Upon examination we discovered that he had also drilled a screw in too far and it was sticking out the other side of the body. The manager at first offered to let me keep my guitar and have them give me one that was of equal value to mine. He then brought over a guitar and changed what he said, saying that he would give me a guitar in exchange for my guitar which he would then fix and resell to cover the cost of giving me a guitar, (a ridiculous proposition) saying that it would be worth more that what it would cost to have it fixed(why am I having to compensate them for their mistake?). The other option he gave me would be to have me go get a quote on what it would cost to be repaired at another store, to which he would compare it to a quote of a repair shop of his choice and then we would "meet in the middle". This is an absolutely unacceptable way to conduct business as it is completely their fault that my guitar is broken and they are expecting me to compensate for whatever losses they have on their end.I was was told by the corporate office that I should submit a complaint to guitar center's website on the support page but I would rather simply have this problem amended so that I can continue to have a business relationship with guitar center. I was considering buying a delay pedal after the tech was finished but then this happened read more

Guitar Center - Cracked body - Musical Instruments & Teachers Near Me - Round Rock, Texas

See all

Came in to pick up a travel case for my strat. Staff was polite, selection was standard. Small store and not too many frills but it's consistent and dependable which at the end of the day is what any musician should be looking for. read more

If you're wondering why guitar center is losing money, dropping great manufacturers and on the verge of bankruptcy, look no further than this location. The stock is primarily lower end, the 3 employees encountered on this visit were, well, less than intelligent or helpful and no one seemed to want to be hassled with taking my money. Whether it's a customer ready to spend $2000 or $20 a business should make it possible for a customer to check out. Thank goodness for the better stores around the Austin area like Austin Guitar House and even the grumpy old guys at Rez. Guitar Center has blown many chances, this one being the last visit for me. read more

I arrived trying decide which electronic piano to buy, I played several with my headphones and sustain pedal, MICHAEL (employee) was a huge help! He knows how to play of course and is very knowledgable. (I got the Yamaha P115, it sounds so real it is truly amazing) read more

Guitar Center - Musical Instruments & Teachers Near Me - Round Rock, Texas

It was my first time going into this location and I was so impressed! Hunter was extremely helpful as I was clueless and buying a gift for my husband. He walked me through my options and helped me with everything I needed. He even walked my items out to my car and with being pregnant that was amazing! He didn't even ask, just did it. Blown away by his customer care! read more

Helped my son with his Guitar and answered all his questions. When he had an issue the next day, they fixed it on a follow up visit. Very friendly staff. read more

Hey...y'all lost a bunch of business, all because you chose to ignore me. I was on vacation this last week to build out my home studio, and needed some e-drums, an audio interface, a camera for students and other minor items (cables, some hand percussion, etc.). Last weekend I went to the Round Rock store and asked a couple of the folks there about a camera (the Zoom Q2n). Couldn't get a name, nor anyone to check inventory for me...went outside and found another store to get the camera. I wound up buying Roland TD50-K e-drums, a Focusrite audio interface, and the cables needed to hook them up to my laptop. I got them from Capitol Music here in Austin, and they did amazing by me (grazie, Giuseppe, mille grazie!) I had to drive a little further than I wanted, Igot joy in the end. I just got flat ignored at Guitar Center, and again today when trying to buy a drum monitor. You had lots of opportunities, and ya blew it by ignoring me not just today, but this last Thurs and Friday as well...non-recommend. read more

I. Am. Amazed. OMG If you don't know yet, the new Guitar Center in Round Rock is not only beautiful in every way you could imagine, but it includes the GUITAR CENTER STUDIOS--something every aspiring musician should know about! Allow me to invite you to heaven... They thought of everything, and spared no expense. There are band rehearsal rooms, each one named after such greats as "Jimi" "Janis" "Stevie" (how uber-cool is that?!), and each complete with walls of top-of-the-line amplifiers, mics, a drum kit, guitar & music stands, even stage lights that offer the ambiance of a real gig, and GET THIS--they clean up after each band & even disinfect the microphones! Wow. But wait, there's more... As if the price of the rehearsal rooms wasn't low enough ($14-$18/hour), they provide you with a complimentary CD of your practice when you're through! Talk about a time saver for a working band--that's worth the price in itself! Do they give Lessons? Oh, the BEST!--they hand-picked instructors that are not only well-educated, but also COOL and down-to-Earth with their instruction. You can take lessons in anything from drums to music production (ProTools, QBase, whatever you use--and they start you right where your expertise is, so no wasted time with what you already know), and the prices are beyond affordable, but wait--here's the coolest part... They have a program called "ROCK SHOW" that basically teaches you how to be in a band "the right way." For a modest monthly fee, they group you together with other players & you START A FLIPPIN' BAND! Under the guidance of one of their Experienced instructors, you and your band mates practice at their AMAZING studios, and when you're ready, you play a GIG! I simply can't wait to tell the whole world about it, and I'm starting with all of my guitar students! In a nutshell, if I had to spend the rest of my existence in this Guitar Center, I would be a giddy bundle of happiness, and I doubt I'd ever get tired of being there. The staff is WAY COOL, and if you need a guitar set-up or looked at, they have an in-house guy (John--he's a luthier, although he's modest about it) that'll get your ax sharper that a razors edge in no time. In short, everyone should visit this place. It will inspire you to make music, even if you don't think you can. The Google Maps address is incorrect, so call 'em if you can't find it, but it's at I-35 & Hester's Crossing. Go there. Become Inspired. But please don't buy the guitar I've got my eye on... I can say no more, but I just want to give a shout-out to my homies George, Dave & Tim--they are the immanence of what a great staff should be! I think I covered everything, but in short--THIS PLACE RAWKS!!! Check 'em out!! :D read more

See all

I bought an acoustic guitar on line and managed to snap the high e-string within a week or so. I took it to this Guitar Center and the young man not only replaced the string but made an adjustment to the truss rod to stop it happening again. No Charge!!! What?? You just don't get service like that anymore . Thank you Guitar Center!!!! read more

I was in a bind for a birthday present for my kid. I had previously had a not so stellar experience with a guitar store. I walked in and was immediately greeted by Kyle, the manager. I gave him a brief summary and he was sympathetic to my issue. He showed me a selection of guitars, explained the differences, and got me on my way. I would recommend this store to anyone! Thank you! By the way, my kid loved the guitar. read more

Guitar Center - Musical Instruments & Teachers Near Me - Round Rock, Texas

So I've been using Guitar Center for all of my DJ, Band. And Lighting needs for quite a while now. I just want everyone to know how amazing they are. Thank you Guitar Center. You really helped me out of a bind today when Rock n Roll Rentals failed. read more

I went to Guitar Center in Round Rock to return a "lifetime warranty" cable and they were very pleasant and professional. I used to live in California and have been a customer since the mid 80's. This location is my favorite so far. Now that I'm a Texas transplant it's easy to see where my business is going to be. Even though I'm a small time musician playing small stages, they treat me like all musicians should be treated...fairly and squarely. read more

Amazing staff and they have some great promos usually. When I come in, I'm always attended to quickly and helped with efficiency. Last couple times I was there, I had Jake help me, who made sure I got the right DJ equipment I wanted and got me a killer deal with their $200 off $1000 special. What I like best is there are no high-pressure sales. If you need DJ equipment, this is the place to go to. read more

i would not recommend this place for rentals. customer service is very poor and it is clear staff are not knowledgeable about their equipment. they also do not have a sense of urgency read more

Really helpful staff and an AMAZING selection of musical instruments. I came in to get a gift card and walked out with that AND more musical knowledge than I expected. Great place to shop for that musician in your life. read more

The staff are very pleasant and helpful. I wish they did more work with violins, but what they do is sufficient. My biggest criticism is that I never get a call or email when my violins are done. I end up just letting it go for a few days and then trusting that it'll be done when I come back. I think letting customers know when the work is done would be appropriate and professional. read more

I adore nerds of any stripe, and the guitar nerds at the Guitar Center in Round Rock are top-flight, super dedicated, super helpful and friendly uber-nerds!! I love them. I priced out a guitar case online for my husband for Xmas, and found the best price at Guitar Center. Having the case shipped to the store for pickup saved me a chunk of change. When I got to the store, the super helpful guys got the case out of the back, checked to make sure it was undamaged (ooo-ing and ahhh-ing over my lovely choice) and they went the extra mile to make sure I got credit for a coupon I was sent after I'd made my purchase. Then they carried the case out to my car, shook my hand, and urged me to come back and spend some time shopping. Everyone was incredibly friendly, knowledgeable, helpful, and fun. The store is big, clean, well-lit, has tons of selection, and isn't intimidating or "too cool" to be useful. GREAT store. GREAT people!! I'll be back! read more

I love going to Guitar Center! But this guitar center has some of the most unfriendly guitar staff. Every time I go to them to get guitar accessories, the guitar associates are nowhere to be found, and when you do find them, they aren't very friendly or helpful. Today, I walked in to ask a question about a guitar I just bought from the Guitar Center off Anderson (where the staff is awesome!!!) and one of the five associate behind the counter said hi and immediately picked up a guitar. He did not ask if I needed help, instead just started tuning the guitar, then looked up and said "go ahead..." Then when I told him that the guitar I bought was missing a part, he immediately stopped me, and told me that wasn't what they did and I should call the company. Which I have no problem with, but he showed no concern, and then started playing the guitar again. I turned around and walked out, stunned by the most horrible and inconsiderate "customer service" I've ever received. I live in Round Rock, and this location is more convenient to go to, but I think I will be going to the one off Anderson when I need anything now. read more

I've always wanted to learn how to play guitar, my son let me borrow his old acoustic guitar, came in here and asked for strings and asked what else i'd need to get started, one of the sales staff showed me what i would need to get started. Bought the right strings for the guitar, an electric tuner, some picks and a string winder, all these items cost around 55 bucks, i left happy...now all i have to do is find out if i'm willing to put out the effort to learn. read more

I want to thank Shuck, for actually helping me find a guitar that was sold out from 3 stores and was able to locate and hold one at their store in south austin. With that I was able to get my daughter her Christmas gift on time. Great job read more