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    Guillen’s Automotive

    4.3 (6 reviews)
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    Services - Guillen’s Automotive

    Auto brake repair

    Auto engine repair

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    Recommended Reviews - Guillen’s Automotive

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    26 days ago

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    2 years ago

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    2 years ago

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    5 years ago

    Very responsive to me coming in and less than an hour to repair a tire with a nail, oil change and maintenance review. Highly recommend!

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    4 years ago

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    NTB-National Tire & Battery - David, the service manager

    NTB-National Tire & Battery

    (147 reviews)

    Classic "nail in the tire" situation. Noah and the gents took great care of me. Thanks again!!read more

    I recently had a very frustrating experience at the NTB location in Silver Spring, MD that I feel…read morecompelled to share. We had our car towed to this location for a scheduled appointment to purchase four new tires. The tow truck driver left our key directly with the service manager, David. After waiting four hours with no updates, we called and spoke to David -- only to be told he had no idea where our key was and claimed he never received it. We had no choice but to drive to the location ourselves to find out what happened. When we arrived, another manager named Jared was there. Within minutes, Jared found the key right where it should have been -- in the envelope with our car's paperwork. Jared was professional, apologized sincerely, and offered compensation for our trouble. David, on the other hand, never once apologized and offered only $50 for the time, stress, and inconvenience his negligence caused us. The fact that our key was sitting in our file the entire time -- while David told us he had no idea where it was -- is simply unacceptable. Jared deserves recognition for how he handled the situation. David's conduct, however, fell far below any reasonable standard of customer service. I hope management takes this seriously and addresses it accordingly. David should not work in management. In fact, David should be fired.

    Guillen’s Automotive - autorepair - Updated October 2026

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