1. Rich Tires New and Used

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Silver Spring, MD

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Rich Tires New and Used

3.0 (2 reviews)

Services - Rich Tires New and Used

Tire balancing

Tire installation

Tire repair

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5 months ago

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2 years ago

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Radial Tire Company

Radial Tire Company

(520 reviews)

I've had excellent experiences with Radial Tire Company! They are honest, reliable, and genuinely…read morego above and beyond to make sure youre taken care of. I especially want to give a huge shoutout to Arbor for the excellent service. He was extremely helpful, professional, and even managed to fit me in close to closing time when he easily could have turned me away. I really appreciate him taking the time to help me and making sure everything was taken care of properly. I highly recommend Radial Tire Company to anyone looking for honest, reliable, and dependable service. Great company and great people!

The right rear tire on my car had a slow leak. For three nights I inflated the tire to 36 psi to…read morefind it at 19 psi in the morning. So I took the car to Radial Tire, where I have been a satisfied customer for years. It was near the end of a busy workday for them, but I was squeezed in. The boys in the back reported that they could not find a leak and asked if I had named the correct tire. I assured them that I had, and that was when Adam, one of the managers, took over the matter. He personally checked the front and back bead, the valve stem, and the tread. Seeing nothing, he then immersed the tire into a water bath. He did all of this with the two employees who first worked on the tire watching him, and he turning it into a teaching experience for them. Then, Eureka, he saw tiny air bubbles rising in the bath and was able to locate the leak. Of course, he asked the workers why they could not have found it (suggesting that they may have been in a hurry because their workday was almost over). He kept them there, after hours, while he extracted a two-inch finishing nail from the tread and plugged the leak. It wasn't easy and it wasn't quick, since the nail had no head on it; but he persisted. He also informed them that had they removed the tire from the wheel they could have easily located the nail. Adam was a hero in my mind, both as a skilled tireman, but also as a trainer or mentor. Not only did he go above and beyond what one would expect, but he turned it into a lesson for the workers, one which can only help to continue the stellar service that Radial Tire is known for. Five stars for Radial and ten stars for Adam!

NTB-National Tire & Battery - David, the service manager

NTB-National Tire & Battery

(147 reviews)

Classic "nail in the tire" situation. Noah and the gents took great care of me. Thanks again!!read more

I recently had a very frustrating experience at the NTB location in Silver Spring, MD that I feel…read morecompelled to share. We had our car towed to this location for a scheduled appointment to purchase four new tires. The tow truck driver left our key directly with the service manager, David. After waiting four hours with no updates, we called and spoke to David -- only to be told he had no idea where our key was and claimed he never received it. We had no choice but to drive to the location ourselves to find out what happened. When we arrived, another manager named Jared was there. Within minutes, Jared found the key right where it should have been -- in the envelope with our car's paperwork. Jared was professional, apologized sincerely, and offered compensation for our trouble. David, on the other hand, never once apologized and offered only $50 for the time, stress, and inconvenience his negligence caused us. The fact that our key was sitting in our file the entire time -- while David told us he had no idea where it was -- is simply unacceptable. Jared deserves recognition for how he handled the situation. David's conduct, however, fell far below any reasonable standard of customer service. I hope management takes this seriously and addresses it accordingly. David should not work in management. In fact, David should be fired.

Rich Tires New and Used - tires - Updated October 2026

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