We have a ground level wooden patio with a metal veranda that was in sore need of having the…read morefloorboards replaced. Initially, we planned to do the work ourselves. We bought/stained pressure treated lumber and did the demo work of pulling up the old porch. We soon discovered to our dismay that the underlying frame and columns holding up the veranda were varying degrees of rotted-out and needed to be replaced entirely. We wanted the job done right, and so we decided to find a contractor to work with.
After doing some research on Yelp, I reached out to a handful of deck building specialists. Originally, Deck N Cable Railing wasn't even on my radar. Yelp has the function that if you click a button, it'll automatically duplicate your request and send it to an additional handful of businesses. I didn't even realize that I had accidentally done this. I'm so glad I did because Deck N Cable Railing was one of the businesses that Yelp sent my way.
First off, they were very fast at responding to my request for info. They reached out, asked for a bit of additional information, and then offered to come out to give a free estimate in person within 24 hours.
Juan Pena, the owner, arrived on time for the appointment. He listened attentively to our needs and evaluated the job that needed to be done quickly, efficiently, and thoroughly. He was sensitive to our desire to not let the lumber we had already bought/stained go to waste and made a plan to utilize it. He was also able to give us a quote on the spot which was really helpful.
On the day of the installation, Juan arrived with his crew members, Jovial and Alejandro, to help get this situated for the job before he left for the day to attend to other projects. Jovial and Alejandro spoke limited English, but they used their smartphones and Google Translate to communicate with me when a question came up and so communication worked out just fine. Jovial and Alejandro were friendly, professional,and very hard workers. They were fast and fastidious and kept the job site neat. Juan had said that it may take up to two days to finish the job, but his crew were almost complete by the end of the first day.
There was a minor issue with the frame visibly sticking out just a bit at one corner of the terminating edge of the porch. It wasn't a structural issue, more of a minor cosmetic issue, but I discussed the issue with Juan, and he immediately came up with a suitable solution to address my concerns. He joined Jovial and Alejandro on the morning of the second day of the installation to personally inspect their work. The job was finished within an hour or two on the second day.
All in all, Juan and his team did an excellent job with the porch. It looks fantastic and feels exceptionally sturdy. We're very happy with the quality of the work, and we are looking forward to enjoying it for many years to come.
We'd recommend Deck N Cable Railing without reservation based on the quality and efficiency of their work alone, but that's not the only reason you should consider giving them a call.
Juan was very easy to work with. He's professional, responsive, friendly, and conscientious. He takes a lot of pride in his work and it's important to him that his clients are 100% satisfied with the work done. Moreover, his pricing is very reasonable. His quote for the job was by far the most reasonably and competitively priced bid.
Finally, and this is a bit embarrassing, I accidentally overpaid for the job. I paid Juan in cash, handing him an envelope with cash, without realizing that I had miscounted it. Imagine my surprise when I got a call from Juan that evening (apologizing for calling so late!), to let me know that I overpaid him, and he wanted to schedule a time when it was convenient for me for him to stop by in person to return the amount I overpaid. That's integrity, folks.
If, like me, Deck N Cable Railing isn't on your radar, they should be. Solid 5 stars.
