Absolutely wonderful customer service and their products are top notch. I have been there four times for various work in the last year. They have gone above and beyond each time I have been there. They were VERY busy each time so I can understand someone perceiving the wait time being too long. Up until about 2 months ago the wait time could be kind of long but I understand they are not strictly retail, they work on stuff in the back so they are not just counter people they are working professional locksmiths. I was there 2 months ago and again yesterday, they had installed a number system. There was a very short wait each time I was there. They helped me in about a minute each time. They are very knowledgeable and professional. I have a newer Volvo, I lost the only key I had, the dealer quoted $550 for a smart key and I would have to have it towed to the dealership. Guardian came to my house in a little over an hour and they made the key and programmed it for $495.00 They came to my house so no towing AND same day for $65.00 less than towing it to the dealer. On top of that the smart key is a real Volvo original key. I recommend them to everyone. Nice people. read more

I lost the key to my 2009 Chevy Van which starts as most new vehicles with a transponder key. When I purchased the van I had been given a second key which I assumed was simply for unlocking the vehicle as it would not start the engine. I called Guardian, expecting that it would be fairly expensive to have a new transponder key made. I was quoted a price which did not seen unreasonable but wanted to shop around. Though I was inclined to call them back since the price seemed fair. Not five minutes after speaking with them on the phone their technician called ME back and asked me a couple questions about this spare key I had. It turned out that it WAS a transponder key that had not been programmed. The tech described how I could program it myself through process that was easy but took about a half hour. I followed his instructions and It worked! They saved me a lot of money. Guardian is the kind of company that I would highly recommend to anyone looking for locksmith service. read more

I originally made an appointment for a Saturday at 8:00 a.m. with Seattle Locksmith to re-key 11 locks in my newly purchased home in Orting, Wa. At 7:45 a.m. on that Saturday, I received a call from someone from Seattle Locksmith informing me that a locksmith would not be arriving - that the dispatcher had made a mistake - that the company didn't have a locksmith that serviced Orting. I was pretty upset - they should have called me at least the day before. I then googled 5 different locksmiths located in Orting. Four of the five informed me that they didn't service Orting. I was starting to think I had moved to Mars! Finally, the fifth locksmith I called, Curtis Zabel, from Guardian Security agreed to re-key my locks. He saved the day and was pretty quick with the re-keying!! I would recommend Curtis to anyone looking for a reliable locksmith - even if you live on Mars (oops, I mean Orting! read more

I have a 2013 Land Rover. I needed a second key. Called the dealer and was floored how high the price they quoted me was. I must have made 15 calls to so called locksmiths (unbelievable how many locksmith scammers there are) none of them could do it until I found Guardian. When I arrived at their store there were six people in front of me, it was impressive how efficiently they served each customer. I only had to wait about 10 minutes for them to help me then the whole process only took about 40 minutes. (the dealer said it would be at least 2 hours) I was blown away how many of the new smart keys they had on their wall. Considering how much these things cost it must be a fortune in inventory. They not only only could do it they were professional and saved me over $200. On top of that the key was the real deal a real Land Rover original key. read more

Perfect service in perfectly terrible weather. I lost the one and only key for a 2003 Audi playing in the 8 inches of snow that shut down Western Washington this week. The dealer replacement would have been $270 and I would have to have arrange towing, so more cash. My mechanic said to try Guardian. After sending proof of ownership to the dealer they gave me the key code so Guardian could craft one. Undeterred by the weather the guy from Guardian came within an hour with the key and the programming tools. Within 15 minutes I had a new working key and for less than the dealer. If you need a key for a modern car try them out, don't feel trapped by the dealership. They saved me so much hassle, thank you Guardian! read more

This place is full of professionals that go above and beyond for you. Initially went looking for a deadbolt for a attic access area, and they were able to find one that fit the bill PERFECTLY!! While I was there got the battery for my car fob replaced at a decent price. These guys are professional in every sense of the word, I trust what they say needs to happen over any other company. I have had the opportunity of having their locksmiths out at a few buildings that I assist in overseeing, and they are quick and professional. They have made a customer for life and I gladly recommend them to anyone needing a locksmith, or anything in physical security. What a wonderful business!! read more

Needed to have a self acquired keyless remote programmed for an '08 Santa Fe. After doing some research these folks stood out far above any in the area including local dealers. Gave them a call, got a price quote and took the remote in for programming. ( Note: If you do this, take all remotes, if any, with you. If not after programming a new remote the other(s) will not work.) I didn't and my wife's did not work. Called them, was told to bring both in and they would fix it. I did and they did at no additional cost. Very reasonable cost. These guys are the real deal. If you need this type of service you would not go wrong with them. read more

Lost the key to my 2012 Ford Fiesta. After two days of searching, gave up and researched how to get a new key. A call to the dealership and the quote for a new key was $593.00 and the tow bill to take it there. Called Guardian Security-they quoted the price for them to come to me(lots-I live in Buckley), or I could have the vehicle towed to them and it would be $200 less. Randy was great to work with-car was ready only two hours after it arrived and the final bill was less than the quote. Even with the tow bill, it was still much cheaper than the dealer quote. Best service ever and I would recommend them to anyone who needs a locksmith. read more

Breezed in 5 minutes before closing time, worried I'd be holding up their program... however, the staff was friendly and accommodating. I wanted to get a duplicate ignition key for my vintage VW after years and countless stress-out sessions of looking for them. I hadn't had success toward having one made, at local hardware stores or even at VW dealerships. It was actually a parts department staff person at Larson's VW that then recommended I call Guardian. They came through for me with a duplicate made on that authentic old-school, roundy style VW blank for under $6. Priceless. Thank you, Guardian! read more

The remote for my car was dead, or so I thought. The dealership wanted to charge me $175.00+ tax for a new one. I stopped in at Guardian Security & that was all it took. No, my remote wasn't dead. All it needed was a new shell & batteries. Total cost $30.00! Yes, Guardian could have sold me a new remote (at considerably less than the dealership) but they took the extra step & sold me only the parts needed. I might add, their inventory is huge! What great customer service. I would highly recommend Guardian Security for all you keys, locks, etc. They're the BEST! read more

If I could give them 6 stars I would. I have been using their services for well over 20 years at least 4 times a month. They have only made one mistake in all those years and they fixed it the same day. I have had to use other locksmiths a couple times when I needed their service quicker than they could yet to it. The jobs were done so poorly that I had to have Guardian go out after and fix it. They are honest and trusworthy as well as being the best at what they do. I just figured it out that I have used them about a 1000 times over the 20 years, amazing. read more

just got a 2000 volvo S40 sport sedan, Parked it beside the house and then the ignition key would not turn in the ignition. looked at the key carefully and it was a little bent. bent it back straight (ish) but still would not turn in the ignition. new key over $300 from the volvo dealer + warning that if the problem was in the ignition tumbler it would be a lot more to repair.. over $1000 to drill out and repl I brought the key in and only $39.99 from guardian to get the ignition tumbler to turn Thank you! read more

They are the best locksmiths. They gave me a quote and stuck to it even though making a key for my car had to be made by hand and took a lot longer than the time allotted. Curtis was so patient and kind. I will reccomend Guardian to everyone. They are the best. I had another locksmith that worked for 2 days and couldn't get me a key made. Guardian made the key in less than 1 hour and that was by hand. Thank you so much read more

Needed both key fobs fixed. Called dealers the price quoted was $350 to 400 for one key fob. the other quote I received was $186.00 and$80 to program the fob. went to guardian security and they fixed both fobs, checked that they both worked on my car and charged me $45.00 for both keys. Excellant service, nicest people, would recommend them in a heart beat read more

Great company to work with. This is one of those service companies that have knowledgeable employees with a lot of integrity. They revived the twenty five year old gate with minimal expense. Steve is the man who doggedly worked through the bugs incurred when salvaging old materials and technology. This guy was GREAT! read more

The worst security company ever. our store got broke into and they didn't dispatch the police till 45 minutes later. then i called to cancel and they stuck us with a 1500 bill they are a complete waste of time and money. use SONOTROL read more

really honest company. we didnt end up working out a deal but i really appreciated their honesty. these guys know what theyre talking about and are very punctual. i would recommend this place to all of my friends and family read more

I have been going here for 12 years for all my key copying needs. They are professional, reasonable, and expert. Best place to get any type of car key copied. Thank you for your years of assistance! read more

Very patient staff, helpful, and I will come again. They are busy, I won't say you'll be in and out in ten minutes, but they are knowledgeable and good at what they do. They are busy for a reason. read more