We had them come by to clean our chimney and our dryer vent that shoots up to the roof. The technician showed up on time and after inspecting the chimney and the dryer duct, did a great job on the chimney. As for the dryer vent, he pointed out that the dryer vent was damaged and needed some cosmetic work. So, he only billed us for the work on the chimney. We will use them again. read more

The only thing worse then the job they did is their poor attitude. This company was contracted by another company to complete some chimney work at our condo complex. Specifically new chases and collars on 12 units. They came out and completed the work and everything was good. Until it rained. Two units had leaking inside their chimney stacks. They sent someone out the next day that took pictures and said it wasn't their work. That it must be of sideways rain or the tree next to the units, so we said okay maybe. Then it rained again and again we had leaking. The chimney person came out again and when I asked him what the game plan was for him to address the issues, he said it wasn't his work. That is was the roofer's fault. I explained to him again the leaking and that it was from the chase work. Again he insisted that it wasn't his work. I asked him if he would take a water hose up there and water test it. He told me that it would be an extra charge for that and it wasn't here work. He then proceeded to tell me that he has already been paid for this job and this isn't his problem. I then said to him, I wasn't sure why he wasted his time coming out here if all he was going to do is take pictures again. The roofer game by and first did a water test on the roof. No issues! Then the placed the hose on top of the new chase and the leaking happened again to both units. Roofer said that this company did not seal the chase properly, so they had to remove it and reseal the unit. It rained and it now does not leak. In short, don't hire this company cause they don't ensure their work is correct and are not willing to listen to customers! read more

Charles came to my home to check out my fireplace and make some recommendations. Charles was wonderful and we liked him. When I tried to schedule several hundred dollars of repair, I encountered Dee. She told me she was Billy's wife. She was rude and unhelpful. I finally told here I would go elsewhere because of her attitude. To reiterate, Charles was great but Dee was horrible. read more

Made an appointment for dryer vent cleaning. Charles, the technician, was able to come early which was perfect for me! He was very pleasant, efficient, and cleaned up after the job. On the way out, he gave me a card and i asked if they also fixed fireplaces. To my surprise, he said yes and offered to do it right then and there! He offered me the quote and explained what he was doing and how my fireplace worked and didn't talk down to me just because I was female, which i appreciated very much! Super polite and went above and beyond what he was supposed to do, which is so hard to find during these Covid times. I almost feel like some people use Covid as an excuse for everything, even when it isn't. I love supporting local small business whenever I can. This company is definitely worth supporting! read more

There is a reason that Guardian Chimney Sweep only has 4+ star ratings. Charles showed up on time and did a thorough inspection. Friendly, courteous and honest as the day is long. Said our Chimneys didn't need cleaning, reduced the price for an inspection and recommended some outside masonry work that needed attention. Even gave me a contact to get the job done. A first class company from start to finish which is hard to find these days. Ignore the negative comments. Best price out there. No one will ever touch my Chimneys again besides Guardian. Well Done!!!! read more

From start to finish, this was a first class company!! I booked over the phone with a very professional person. The day of my service and Melissa, my service person was a few minutes early and that was fantastic! Melissa was very professional, informative, and kind. She took videos and pictures and sent them to me so that I could see the inside of my chimney from top to bottom. She then did a thorough cleaning of the chimney. I'm so very happy with the service that was provided! I plan to recommend them to everyone I know!! read more

Charles was running late and called to notify me. He was very nice and got to my home soon after. He was super courteous, wore a mask, figured out right away that our gas fireplace didn't need cleaning, and offered to do just an inspection which was less expensive. We hadn't had one since we converted from wood-burning to gas, so appreciated his being honest that we didn't need a cleaning, and he checked our gas line, chimney, etc. He finished in no time and rearranged logs to get better flame production. Will definitely have them come back for another inspection in couple years. Great service, honest, and nice people. read more

My new clothes dryer was not heating up at all, so I called Guardian Chimney Sweep to have the dryer vent which is located on the roof of my home cleaned. Charlie came out the following day and did a good job of cleaning out the vent. He was very pleasant and got the job done promptly even though there was 7 years of lint accumulated in the vent. Highly recommend this company. read more

Billy's office quoted me a price. Had the materials within a week and installed without further leak issues. The job was done correctly the first time without excuses. read more

Charlie cleaned out my dryer vent, which had become terribly clogged. It took 3 times longer than a typical clean out, but he stuck with it, got the job done and still charged the amount quoted over the phone. He also had a great sense of humor. I appreciate his hard work and highly recommend this company. read more

UNPROFESSIONAL. I called and booked an appointment. The lady on the phone took note and did not show up. When I called to seek clarifications she hanged up the line and asked me when I called back to look for another company. What a nice and professional treatment!!!! read more

I was recommended to try Guardian by a friend and I am extremely disappointed in the service. I paid $95 for a repair man to come out Saturday. He said he would call back Monday at the latest. As of Wednesday no call. Now when I call there is NO PHONE LINE! This place either went out of business or just has terrible follow up and is pocketing the one time service fee. It's a sham. Avoid Guardian Chimney Sweep! I'm definitely contacting Better Business Bureau so their A+ becomes a C. read more

I needed to add a chimney cap and have the mortar replaced on top of the chimney. The owner came out as promised and did a very nice job at a reasonable price. read more

They were recommended by the fireplace vendor. Prompt communications. Did great job at best price. Charles even fixed outside gas lights that were not operational since we bought the house. Definitely recommended. read more

The prices were fair, the service was high quality and fast, and the person handling the phone lines was polite and professional. Will be recommending to all of my friends and family! read more

I had a cleaning/inspection and the gas bar replaced in my chimney. After a misunderstanding, the company quickly and efficiently resolved the problem. The company provided excellent work and I will definitely use them again for my regular cleaning and any problems that may arise. This is a company with integrity and excellent customer service!!!! read more

Very happy with service for cleaning out dryer vent. Prompt communication and service, showed up on time, very professional. Will use again. read more

A very bad experience!!! DO NOT USE THIS COMPANY!!! Very unprofessional and did not have all the tools to clean our chimney. So we made another appointment for the following week for them come back and clean the chimney. But we went ahead and paid them $200 in good faith since we made another appointment. The same technician (Charles) came back the following week (1 hour and 45 minutes later than the appointment time) and still did not have the tool. He told us that he forgot what he was coming for and did not get the tool. Then he laughed. We asked him to leave, then we tried to call the company. But they did not or would not answer the phone. We then called the technician Charles directly and he said that they were through and not coming back out. It has been 2 months and we have not heard from them. But they did not hesitate in taking our $200. SO-- DO NOT USE THIS COMPANY!!! read more

Had Billy come out and take a look at my chimney. He was professional, quick, and willing to answer any questions I had. Hands down the best experience I've had with a chimney company. read more