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    Guaranteed Rate

    4.5 (4 reviews)
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    loanDepot - Eric Heinrich,
 Senior Loan Consultant,
 NMLS: 21434

    loanDepot

    (33 reviews)

    South End

    Eric was fantastic to work with for two home purchases. He looked out for my husband and me by…read moreproactively reaching out about a refinance opportunity at a lower interest rate. His expertise really stood out, he predicted that rates would drop at the end of 2025 and advised us that they likely wouldn't change for another year and a half. As of today (3/18), that has proven to be exactly right. We're so grateful for his guidance and highly recommend him to anyone looking for a knowledgeable, trustworthy loan officer!

    I would first like to apologize to Rosella for taking so long to write this review, but we have…read morebeen so busy working on our new house that you were so helpful in getting us, we haven't had time. Rosella was just the best "Mortgage Mom" anybody could ask for. She did everything in her power to get us the best first-time program and best rate we could. she made sure to put us on the right track to save so we would have the money we would need for closing. I'm not sure what other reviewers are talking about, but my wife and I had a million questions and every single one was answered in a timely manner with pinpoint accuracy. This is a very important factor as a first time home buyer and Rosella made us feel really comfortable with the entire process. And lets not forget Paul at the front desk. He has to be the nicest guy I have ever met. He made sure that if Rosella was with another client, he would get her our question or concern or message right away and have an answer for us in what seemed to be minutes. If or when we decide to purchase another home, Rosella will be our first call. Thank you for everything..................

    Rob Veneziano - Leader Bank

    Rob Veneziano - Leader Bank

    (27 reviews)

    I had a unique and tricky scenario. I had locked in a rate with a big bank but had a very…read moreunpleasant experience throughout the process. This wasn't my first time securing a loan so I had a level of expecation wiith how everything was going to go. However, I did not anticipate the circumstance I found myself in. After searching online and reading reviews, I decided to call Rob to explore if I had any options available. Though I already had a locked rate with another lender, he was very understanding and walked me through various scenarios of what I could do. Rob also went digging to find alternative lending options to improve upon my current rate and closing costs...which he amazingly did improving my rate by .25 points. He recommended that I go back to my current lender and see if they'd be willing to match. I had already expressed my interest on finding an alternative lending option but he knew how far along I was with the underwriting process and was looking out for my best interest (though I had pretty much decided in my mind to eat the sunk costs I had with my current lender with the main application, deposit, etc knowing that is make it up in the long term with the adjusted rate). I took Rob's recommendations and went back to my current lender and surprisingly they matched the rate to what Rob quoted even though I had already locked in. In the end, I decided to stay with my current lender because of logistical purposes. However, my experience with Rob was tremendous. I'm truly grateful for the amount of time he spent talking with me, his attention to my issues and recommendations. I wish I had found him before I went the big bank route. It would have made my life so much easier and less stressful. Should I be in the market for another property and securing a loan, I will absolutely reach out to Rob.

    Attempted to set up an initial call. Used his website which had an automated "chat bot" asking me…read morebasic questions ("is this a refinance? what is the value of the home?"). The bot asked me for a phone number and a time to call. I gave it this morning at 9am. No one called. So I emailed and asked if a human, not a chatbot, could reschedule. Apparently Rob replied and apologised and asked me for several times today to talk. I told him 11am was open, and he confirmed he would call at 11am. He also took my phone number again (I guess his chatbot didn't actually record it, so beware if you use that system). 11am rolls around, no call. After ten minutes I email again asking if anyone was going to call, no response. Been 30 minutes, and I think this is a pretty poor sign. I'll be working with other mortgage brokers moving forward. I'm flexible on my schedule, but to not even attempt to contact your potential customer to let them know you can't call? Why bother scheduling in the first place? Wasting someone's time is about the worst first look you can do. Doing it twice in a row on the same morning? Not great.

    Guaranteed Rate - mortgagebrokers - Updated August 2026

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