I can't get anyone on the phone to see if our order has shipped ! I will never do this again. my plants should have been in the ground two weeks ago!!! What else do you want ?? read more

Don't visit if you live nearby all sales are online. If you're visiting bern the cafe and hardware store are nice

Do not do business with this company. I ordered five plants, of which only three were shipped. The notice thrown in with the plants advised I would be getting merchant credit. When I checked my account, there was no merchant credit given. Although I tried to contact them multiple times through the "Contact Us" form, they never responded. I also tried to find a working phone number. There is none. Perhaps this is deliberate on their part. The three plants I received were small cuttings, which despite following the directions provided, never thrived and never bloomed. This company cheats their customers in terms of product quality and credit for unshipped goods. read more

I ordered 3 golden nugget tomato plant from growjoy this year. Only because I had a 20 dollar voucher from last years debacle. You wanna know what arrived at my door? 2 cubanelle pepper plants. Straight in the garbage read more

my first time ordering was last year and the mums I ordered were beautiful and came back with a vengeance this yea4. so looking forward to seeing them in bloom. I recently ordered a different type of m7m for this fall as well as a bee balm plant, can't wait to see them in their full glory next year! love grow jo6! read more

All Yelp reviewers affected by Growjoy.com deceptive consumer trade practices may use this review as a template for complaint letter to the FTC. Simply replace my own dates and order details with your own details. I placed an internet order on the website GrowJoy.com (seller) on May 10th, 2021 for three heirloom pepper plants and one heirloom tomato plant. My credit card was immediately charged $34.99 for a total of $25.00 for the order and an additional $9.99 for the shipping costs. The payment was processed via Amazon Pay. I was provided with order number 490300 and order code VCU0252474312. The confirmation email stated seller would provide tracking numbers and expected to ship my order the week of May 30th, 2021. I received no tracking information the week of May 30th and the order was not updated to reflect that it shipped. Based on the reasonable expectation that I would receive my order from seller, I spent $260.00 on supplies necessary to prepare to care for the plants, including new soil, soil amendments, mulch, fertilizers, foliar sprays, and a gravity-fed drip irrigation system. On May 9th, 2021 I called the seller at the phone number provided on the website Growjoy.com and encountered a recording stating that all customer service representatives were busy, the voice mailbox was disabled, and to email Growjoy or send a message via the websites Contact Us feature. I sent a message to the seller over the Contact Us feature of Growjoy.com on May 9th, 2021 to inquire about the status of my order. I received no response. It is now June 10th, 2021, 30 days after the order was placed. The Federal Mail or Telephone Order Merchandise Trade Regulation Rule 16 CFR § 435 was amended in 2014 to include internet orders. The law requires stores to ship telephone, mail, fax, & internet orders within 30 days. If the merchant promises an earlier shipment date, it must meet that deadline. If the seller doesn't ship within the reasonably expected time of the date provided, seller must contact the consumer to authorize a new shipping date or refund the order in it's entirety. Since seller gave a conspicuous shipping date of the week of May 30th and it is now 30 days since the order was placed, and seller has made no effort to respond to calls or messages, nor attempted to contact me to authorize a new shipping date or a full refund, I find seller is in violation of 16 CFR § 435. Seller should be subject to FTC penalties for unfair and deceptive internet sales practices and disregarding consumer rights to fair practices. Numerous customers have voiced similar experiences in reviews online for orders placed with the seller. Seller responded to review complaints stating he is in the process of opening a store in Alabama and was delayed by COVID and lacked staff to fulfill orders and contact customers. There is no notice on the website informing customers of potential delays and the website is still actively processing orders, deceiving and defrauding consumers. Seller was able to find the time to reasonably respond to bad internet reviews but has ignored customers efforts to contact him regarding their unreasonably late. Seller has also made no effort to halt the processing and acceptance of payments for promised orders that he has publicly acknowledged he is not able to reasonably fulfill. read more

I received beautiful & healthy plants! Very happy with my purchase, will be buying more soon!

I was looking for something different for my front porch and needed something full sun and hardy to drought areas. Grow Joy came through! I purchased 3 Lotus Vine Plants (Parrots Beak) from them and they did not disappoint. The shipping was delayed, but in these times that's to be expected. The package arrived perfectly packaged and my plants were taken care of. I planted them immediately and they've flourished over the past 6 months. I will buy from Grow Joy again when we build our new flower boxes. I would recommend Grow Joy to my friends. read more

UPDATE: I got an e-mail yesterday saying they took care of it and is ready to ship... I still have no tracking # an obviously have to seen the plants... I will update when I get more info -- them reaching to to fix the problem is really great , though... we'll see how it goes!!!!!!!!! No one answers the phone it goes to a full mailbox and I am still waiting fir my plants. So far a pretty bad experience with GrowJoy... maybe the plants will come eventually, but the customer service is abysmal and if I don't get some feedback soon I will not be ordering from them again... they can fix this by getting me my plants ASAP AND calling me back or responding to my messages... but unless they do soon ... I could not ever recommend them or use them again...:( Well I finically got a call back.... we'll see if they can actually get me the plants this week... I will update this review if and when I do get the plants.... read more

Cannot contact business when there is an issue with the order. There is no phone number to contact and the phone number on the shipping label is NOT a valid number. You have to submit a form online and wait 3-5 business days for a response. I'm still waiting btw. I received the wrong plants but still waiting to hear from the business to know what to do with them. Will not purchase from this business again. read more

I ordered seeds and a hibiscus December 1, 2020. They were to be delivered in the spring. Nothing. So I contacted the company three times with no response. I called again today and now there is no voicemail on their phone. I understand things happen, with COVID and all, but when a company chooses not to address their customers, there is only one assumption a customer can make... they are not ethical. Period. DO NOT GIVE THEM YOUR MONEY! read more

I'm really sold on this place. I've gotten 10 or so orders from them, and with one exception the plants arrived healthy and happy - MUCH better and healthier plants than from a local nursery. And much more interesting plants. The one exception was due to heat during transport (not their fault), but even in that case, the folks at GrowJoy were super nice about crediting me for all the plants once it became clear they were not going to bounce back. I don't know how they create such healthy robust plants, but they do. And the packaging is great. All plants were still moist when they arrived, with no stems broken. One piece of advice - the FedEx shipping cost is significant, so it's good to try to gather a bunch of plants into one order. read more

Should have read the reviews BEFORE I placed an order! I ordered 8 tomato plants in March to be delivered in early May. I began receiving emails saying the delivery was delayed ... again and again. On 5/27/2021 at 3:42 PM I sent a email and told them to cancel the order. I received at reply the same day at 6:25 PM saying the order had shipped and they could not cancel the order. Was told it was sent via 2-day delivery. The plants arrived FIVE days later and 5 of the 8 plants were DEAD. I emailed on 6/7/2021 requesting a refund. Today is 6/18/2021 and NO RESPONSE to my refund request. One can't even call this "customer service"! Take the word of the DISSATISFIED customers here and spend your money elsewhere! I resent even having to give this place a 1 Star review. It deserves NEGATIVE stars. read more

Today I received half of my order. They only responded because I filed a claim with Paypal. I am still missing 4 Common Milkweed plants.

HORRIBLE customer service, and I can't speak to the product because I am still waiting to receive my order, which was supposed to ship on May 3. On on the rare occasion I get through to someone in customer service (every 3rd email or so), they lie. Don't bother calling - they do not pick up their phone and their voicemail is full, so you can't leave a message. I'd really just like to know if my plants are coming so that if not, I can find another supplier before the season passes. read more

I order #449345 1/23/21. Last week I received an email stating my shipment would be shipped that Friday or Saturday or Monday or Tuesday or Wednesday guess what? It wasn't. Left a message last night, Wednesday, and just got an email that it will ship in a week or two.Their voicemail is full!! Guess they only take care of new orders and are growing my plants from a new sowing! As growing season in the tri-state is in Memorial Day I'll miss that and maybe will get my veggies before July 4th. No information was EVER sent concerning a shipping delay. You need to improve your customer service and stop making excuses. Think the only way to get a response is to contact BBB. They had no problem talking my money and NOT sending my plants. read more

While the GrowJoy response to my review sounds great; they are going to fix things, I haven't gotten any correction of the issue even though I did exactly as they asked. After I posted the above, I did receive a reimbursement for my order. read more

Update: Thank you for responding to my concerns and am updating my review. I have an outstanding ticket opened over a week ago for missing plants. No one has replied to the ticket and the number listed on their Facebook page is not in service. I would like this issue resolved and my missing plants sent. read more

Poor Customer Service: Order placed not delivered as promised; Order not cancelled as requested, two weeks after promised receipt date had passed; no live Responses of any kind, from anyone, just form Emails. Great-appearing selection of live plants to buy, but it's all downhill from there. Will not be buying anything from GrowJoy, Inc., again. read more

I ordered a small order on March 3, 2021. Originally it was to be delivered the week of May 15. Then on the 20th I was sent an email with 5 dates it could be delivered on. On May 26 I called to find out when my 10 plants will be delivered. No set date. I was told maybe next week. They said they are behind 10-12 days. They are behind more than that. If they knew they were behind why did they keep sending texts and emails trying to sell more and more? I'm going local or using the company I used last year. This growjoy company bit off more than they could chew. Do not buy from them. read more

I was excited to be able to order some hard to get plants. However, weeks later, I've been told that they are still growing the plants - so basically I paid them to plant seeds for me. They don't have a phone - they ask to have you contact online or email. I've emailed 4 times without a response. I sent several texts - responding to their spam offers - and I got the response that my plants would be sent "next week". That was three weeks ago. I have sent them emails and texts to get a refund but they haven't responded. My next choice is to go to Better Business or contact PayPal to see if they can help. Just really disappointing. Don't waste your money. UPDATE - another time I could kick myself for forgetting to read YELP before ordering something. Had I read the recent reviews - many sharing very similar experiences - I would have never wasted my time. Update #2 - Growjoy did refund my purchase. I give them credit for doing that despite the difficulties with customer service. It is clear that they have been struggling with the pandemic-induced worker shortage and I do wish them well. Being straightup with the refund lets me at least consider that I would do business with them in the future when the world is less wacked. read more

All of the plants we've ordered from GrowJoy have arrived in great shape and are doing well in our yard and in large pots - particularly the hot pepper plants. We'll soon be harvesting some of those! We've also ordered sun-loving impatiens and hardy hibiscus as well as lantana, a white lace plant, ice plant, and shrub roses. The plants are extremely well-packed for shipping and none have been damaged in transit. We'll continue to order from GrowJoy! read more

Another great growing season, thanks to GrowJoy! I have a small deck garden, with everything grown in containers, which means that each plant is very carefully selected. I know I can count on GrowJoy for healthy, strong plants, and their shipping is top-notch! I've never lost a plant ordered from this company! I've gotten so spoiled by their superior service that on those rare occasions when I'm tempted to try other sellers I end up disappointed! Love this company! read more

Do not order plants from this company. They do not have it together and should not be advertising that they have the capabilities to grow and ship plants nationwide. Last year the hundreds of dollars of plants I ordered arrived too late -- it was already too hot and the plants did not survive. This year, they were supposed to have the perrenials shipped by May 9 (which is still too late for coastal Massachusetts) but now they just informed me that it will be one month later on June 12. I just cancelled my order and will never order from them again. Further, I'm going to report them to the Better Business Bureau of Indiana. read more

For any gardener that wants to order plants online, this is the company to go to. I have been a customer for a couple of years and have always had a great experience. The annual flower and organic vegetable plants that I have ordered arrived in great condition, carefully packaged, too. In fact, I am very impressed with their packaging, never seen another company take such care to ensure the customer gets their plants in good, healthy condition. Their customer service is top-notch, very fast to respond, and always will go out of their way to help their customers. It is also hard to even find organic vegetable plants online or in the stores, but they have a huge selection of plants to choose from. Take a look at their website, you will be impressed with their knowledge and inventory. read more

Just got my summer vegetable plants... all but 1 arrived in great shape... the single exception was a Merlot sweet pepper plant that was wilted... I've watered them all well, will wait to contact GrowJoy until I see if the plant comes back... Service on the order has been excellent.. I recommend them. read more

GrowJoy - the one plant that arrived wilted...all the others were in great shape - Nurseries & Gardening Near Me - Berne, Indiana

I ordered a number of vegetable plants from Grow Joy and they arrived in perfect condition and looked so healthy. Rhey are all planted now and are thriving in organic garden soil. I am delighted and very glad to have found them. I will probably order some flowers etc from them later on. Thank you to GrowJoy and all of their employees-job well done. read more

Plants received in a crushed box. Some dead and wilting. Can not get through on the phone either number. Two emails with no responses. So much for "Guaranteed Satisfaction". Do not order from this company. read more

This company is a scam. I ordered in March with a May delivery date. They didn't ship on time. Then shipped late and shipped the wrong plants and I have not gotten any response to my repeated emails and opening of a PayPal case and it's been over a week. They are still taking orders for the plants I ordered and I would bet they're taking peoples money even though they do not have the plants. If they had plants there wouldn't be a million reviews all over the internet about people not getting their plants or half dead plants. Stuff happens. But it would take them a second to refund my money through PayPal, so I could just go out and buy new plants locally. They're clearly holding customers money for keeping their cash flow up to support their new location or bills they need to pay. It's dishonest. If they were a decent business they'd stop taking orders for a few days to catch up with customer service or open orders. This is a scam. read more

First off when I ordered I could've swore they said mid March for delivery date in Illinois but when I checked back in mid March it wasn't until May 7 and I plant my plants the second week in April so I have them in the ground for three weeks, before they even shipped them. I specifically ordered. I specifically ordered Lacinato kale and it's hard to get so I ordered the 4 plants, and since I was already ordering, I ordered a few other things one of each. I had ordered one prism kale they sent 4 prizm kales instead of the read more

My order was missing items, and there is NO response on several attempts to contact customer service. Definitely no more than a fly by night, rip off scam company, DO NOT WASTE YOUR MONEY! read more

Update: No, Joe, I won't contact you with my information. I have already spent weeks on email and calling without hearing from you and have already gotten a refund from my credit card company. What is crazy is that your automated system asked me for a review on your website so that I could get "points." I don't think you want me to do that. My family has a small business and I know how challenging it can be when something does not unfold in the ways it should. Believe me, we all get dead plants a time or two. But it was the complete lack of communication--or even the ability to communicate (no way to leave a message, emails unanswered) that was galling and that is why I would not buy from your company again. read more

Not good at all a promise of May 24 2021 for delivery for 6 healthy tomat plants and arrived on June 17 yellow and in extremely poor condition. I have learned my lesson and will stick to growing my own plants. What a waist of 50.00. I live in a short growing season and these tomatoe plants will not produce in time even if healthI and could plant them. I will be contacting the better business bureau with photos and the 2 corresponding emails they managed to kick out. Stay away from this company. read more

GrowJoy - Nurseries & Gardening Near Me - Berne, Indiana

Have ordered several plants from GrowJoy and have been delighted with the results: healthy plants, clever packaging, great selection at good prices. Overall very pleased! read more

Plants arrived in excellent order packed beautifully. The Grow Joy staff is responsive and helpful. I will purchase from them again. You can't go wrong! Keep up the good work! read more

Plants shipped over a month late. As these weren't plants dependent on a specific planting season not a big deal. The fact that were opening a second location being the cause of a delay also grants them a bit of grace. The things that earned them the low rating was the wholly inadequate packing the plants were shipped in. We are currently nursing one of the plants back to health because it got crushed in transit. Then, after waiting over a month, being shipped the wrong plants is entirely unacceptable. My wife emailed about a replacement/refund for the damaged plant and for the missing fuchsia we ordered. It's been over a week and still no reply to either of the emails she sent. This seems like a great idea if executed properly, but for me it wasn't. read more

I ordered some Roma Plum Tomatoes in Beginning of March to get a jump on the growing season. Not Cheap, Not Expensive. Anyway, after 5 Email Contacts from me asking when will I get my order ( yep actually had to email 5 times to get a response) they finally responded to me here on 04/06 /2021 stating they should ship my Mid May. Are you kidding me? I could have started from seed at this point and had tomatoes. Thanks for nothing! Horrible customer service I will never order form them again. read more

Very slow shipping, poor plants, incomplete order. The website promised that the shipping would be 2/28 but the order was not shipped until a month later. In addition one of the items was not sent at all (The one I was most anxious for, of course!) My account says it was shipped. The plants were yellow with rotting leaves. They claim construction Issues but it makes little sense to expand by trashing existing customers. I could have got better plants on the discount table. Never again!! read more

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BUYER BEWARE!I ordered $71 (after 15% discount) from this online nursery, aware that shipping wouldn't occur for nearly a month. When I received the plants, some were dead and eaten with bugs and two simply were not included in the shipment. No explanation, no notice of refund. I emailed them immediately as per their "customer service" instructions with pictures and request for refund for missing and dead plants, but to no avail. Emailed them again a week later (before the 10 day deadline to report) after attempting to call the phone number without success. Still haven't heard from them. I finally disputed the charge on my credit card. I also left a one-star review on their website under three of these items, and they don't appear. I then received a random email from them stating my password had been changed. Very suspect business. read more

For the past two years I have purchased plants from GrowJoy and several other (very disappointing plant companies). GrowJoy is the only company that provided beautiful and healthy plants. They answered all of my emails quickly. We are already enjoying our vegetables. read more