The whole organization was responsive and eager to do a good job. Kim, the Operations Assistant was…read morevery quick to reply to questions and estimate requests. Oscar the Pool Technician, was very thorough in his diagnosis, work and communications throughout his time here. Best experience I have had in 23 years of pool servicing companies !

Absolutely horrible they do not do weekly maintenance as stated in contract the pool tech spends…read moreabout 2min and 30 seconds at our home we see on camera supposed to be water line scrubbing wall brushed pool floor brushed chemical test pump basket cleaned nope he does water test and leaves

I had a cracked union coming out of the heat pump and it was leaking water bad enough that my…read moreregular pool guy turned off the system and left it in service mode. I called texted Joe @ JM Pool Service and he had me fixed and back in business in under 24 hours. This was on Labor Day weekend, too! Didn't gouge on price and the guy is very friendly and knowledgeable. Just what you want in a pool service outfit! Thanks for the quick fix, Joe!

TodaY 7/5/24 MY POOL PUMP stoped working ,,I called my regular guy…read morePlastners but they could not have a tech come out till next week..which did me no good...to the rescue Jm Pool Service and Repair. called them Joe came out within 2 hours like he said fixed my pump easily with his knowledge and was quite reasonable, also professional he fixes pool pumps and associated equipment ...Joe Cell (585) 472 4528... tell him Jay from Quarry recommended him...

Simply outstanding service & maintenance, Pool looks as good as the day it was installed ten years…read moreago, always sparklingly clean & inviting. Anything out of the ordinary or repair is immediately taken care of, competently & reasonably. I am lucky to have Pool Troopers. and no, I'm not the owners mother.

Hello, This is from my mother Caroline BONAVICO…read more Hello this is Caroline Bonavico speaking I am contacting you because I have found another pool company your company has been very dissatisfying to me. I would like you to take my credit card off file. End of story... And I am on the telephone now with you people and by the way I am still holding for an hour and a half this is ridiculous. today is Friday when I called you in Naples and the answering machine said the pool company was closed today today is Friday. PLEASE answer your phone We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We no longer are satisfied Who is your service we have gotten a new pool company we're tired of being hung up on hung on for about two hours not getting anywhere what the H come on,... This is not how you treat a customer that's been with you since we own the house from a year and a half. You should be answering the phone or having somebody call you back this is unacceptable. We have found a decent pool company that came to our house and thank God for them, they cleaned everything!!!!! Hey by the way we're getting a pool heater from them within waiting for you guys to help us is like Watching paper wallpaper paste dry!!!!!!!!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!!

Edgewater Pools came out & repaired the issue quickly. Customer service responded promptly &…read moreprofessionally. Overall a very good experience, I recommend this company for quality service!

Have been an exclusive customer with Edgewater for 3 years. Up until about 4 mths ago, highly…read moreprofessional and responsible. Now unfortunately the service is unreliable and the back off staff is inconsiderate and rude. Have been dealing with a gas heater repair from early January. Despite multiple calls to check on the status of the part which were all met with "we do not view tell the mail", I come to find out the replacement part sitting at another facility for weeks. No apology but simply an under-experienced heater tech replacing the so called broken part. Two days later the pool was still not getting warm and the heater tech came back out and told us that "we didn't know how to run the equipment." The rude nature of the discourse caused to to place several calls to Colton and his "assistant" with no call backs. We are on 2nd messages to Colton directly and 3 messages to Kat with not so much as an email. We have very luckily found Pool Troopers and they diagnosed the problem and had the heater fixed in 2 days. The pictures of the broken part is attached. Edgewater charges for incomplete repair service to keep ratcheting up home calls. Be very careful how much they charge. We are filing a complaint to the BBB and Collier County to make sure no one else gets the run around.

After Hurricane Irma my lanai screens and a significant amount of tree debris fell into my pool…read more Not on MY priority list, but on the list of my pool people! FREEDOM POOLS not only had my pool clean within a week, but hauled all the debris away! Above and beyond my expectations. Thank you!

Zero customer service and poor value. Does not understand the value of a customer. Look elsewhereread more

I have had them maintain my pool for quite awhile. They do a great job. If I have any issues with…read morethe pool when they call them or text get an immediate response. Very personable people.

I had a problem with my water feature and had no clue. They came and fixed it in minutes and it…read moreworks BETTER than it ever did! Thanks!

Justin's Pool Care does a great job cleaning and taking care of pools. He definitely knows how to…read morebalance a pool's chems, the pool always looks sparkling clean and inviting.

From the owner: Providing hassle free Pool care. Lets make your Pool the pool everybody wants to splash in!read more

Pool cleaning service is deplorable. Came weekly and service was about the same as not coming at…read moreall. Often left whirlpool tub with visible debris, even after being told it was there. Never cleaned grout around pool. Literally scrubbed tile once during months of service. This was even after Hubbard Pools had scraped calcium off from neglect of cleaning once prior to anther build up. This led to calcium build up on tile surface again, Hubbard Pools was informed of this happening again and did nothing to remedy the problem. The "tech" was as at the residence for no more than 5 minutes to perform complete pool cleaning. Contacted the owner of Hubbard pool service many times just to receive excuses. Go with anyone else, just don't here.

Left pool without service for over a month. Pool green, water level below skimmer, bottom return…read moreplugged causing pump to burn up. Worse part, was sending old pictures of pool and still sending bills. Watch out for this guy.