very poor service . Their technicians don't know anything about pool service . The new technician…read morejust added cya grahu to my pump basket instead instead of skimmer basket .the granules should never put in the pump basket . Causing damages to the impeller and pump and blocks the flow . They haven't reached out to me at all about this. . The guy was just hired and doesn't understand or speak a wo of English no wonder he mixed up .

Hello, This is from my mother Caroline BONAVICO…read more Hello this is Caroline Bonavico speaking I am contacting you because I have found another pool company your company has been very dissatisfying to me. I would like you to take my credit card off file. End of story... And I am on the telephone now with you people and by the way I am still holding for an hour and a half this is ridiculous. today is Friday when I called you in Naples and the answering machine said the pool company was closed today today is Friday. PLEASE answer your phone We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We no longer are satisfied Who is your service we have gotten a new pool company we're tired of being hung up on hung on for about two hours not getting anywhere what the H come on,... This is not how you treat a customer that's been with you since we own the house from a year and a half. You should be answering the phone or having somebody call you back this is unacceptable. We have found a decent pool company that came to our house and thank God for them, they cleaned everything!!!!! Hey by the way we're getting a pool heater from them within waiting for you guys to help us is like Watching paper wallpaper paste dry!!!!!!!!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!!

We have been customers of Pinch A Penny for three years now and have never once been disappointed…read more After going through three other pool companies, we can confidently say they are the fourth and final company we will ever use. Their team is always helpful, friendly, and genuinely cares about their customers. Most recently, Rocky came out to our house on a weekend (on his day off!!!) to make sure our issue was taken care of so our guests could enjoy the pool. That level of service is rare and so appreciated. It is such a relief to have a company we can truly rely on. Highly recommend this location if you are looking for knowledgeable people who actually stand behind their service.

Don't seem to know how to do a proper water sample - not very knowledgeable on equipmentread more

We were extremely satisfied with the time, attention and service we received from Legacy,…read morespecifically Johnnie. Our beautiful hot tub was delivered and installed. They did not damage the screens/ frame at all and everything was clean when they left. We love our hot tub! Extremely therapeutic and just feels awesome. Most importantly, their customer service is outstanding and they take their time to help you with whatever problems you/ your hot tub may have. Thanks do much Johnnie and Dave!

Top notch sales and delivery…read more The purchasing process was very smooth with no pressure. Sales people were very knowledgeable about the products. Delivery went very will and they were very respectful of the surroundings. Had a few questions post delivery and the team was always very responsive and happy to help. We strongly recommend checking them out.

We use Pinch-A Penny as our pool service. George the…read morefranchise owner, has been nothing but accommodating. Tony, our Service Tech, is reliable and professional. Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

i had a new pool pump installed yesterday worked fine until nighttime. this morning did not turn…read moreon. timer set for 8:00 am and nothing by 9:00 am. spoke to office and we could not figure out problem so sending someone out today. it is now 6:00 pm and we have not had any contact with store. Disappointed so far. Hope to hear from someone in morning. Technician out first thing this morning. All is well. Thank you.

The people at Recreation Warehouse were excellent to work with. Brian, our sales person was…read moreextremely knowledgeable about all their products and services and did a GREAT job explaining the entire process to us from order to installation and even ongoing support. The other day when I called in with a question and Brian was off, Samuel answered our questions in detail and treated us like he was the one that sold us our new Hercules Wellis hot tub. Great company to work with and their people take a lot of pride in doing things right. Bruce

Great storre! Amazing selection and wonderful value! I am always impressed with their team, very…read moreknowledgeable and helpful!

LOVE IT!! We were one of the first customers to check out this new location in Punta Gorda,…read moreFlorida. Keith and Jennifer were very friendly and helped us select the perfect hot tub for us. Every other spa place we checked had a 6 month to a year or more wait time. We ordered the Dr. Wellness G-6 Tranquility Series 6 person spa and it was delivered to our home in 9 weeks from order date. We had it delivered to the store and Keith arranged the delivery to our home an hour and half away. The delivery persons completely unpacked and put in place, all we had to do was get the electrician to finish hooking it up. Besides being a great looking spa, the jets pressure are amazing. Even though it's just the two of us, this 6 person spa gives us plenty of room to spread out and enjoy the different jets. It has colored lights that give a nice ambience in the evening and bluetooth speakers that produce good sound. It's well made, easy to use and very comfortable, I love the lounger. I highly recommend.

We worked with Keith at Aqua Living Factory Outlet In Punta Garda. We ordered our spa and…read moreaccessories and were highly satisfied. The communication was excellent from the time of purchase to delivery and follow up needs. Keith was helpful, honest and a pleasure to work with. We love our new hot tub!

Customer service fail. Go with a smaller company that values its customers. We spent over $60,000…read moreon our Aragon pool less than four years ago (no choice - they're the only company that worked with our builder). Last week I emailed to ask for help with an LED light that went out in the hot tub. Pool LED lights are supposed to last 10-20 years, so it's unusual that it would need replacement so soon. But they certainly didn't *have* to replace it, because our warranty expired (less than a year ago). So I got an e-mail reply telling me we're out of warranty and out of luck. It would've taken practically nothing for them to do, and they're out here in our neighborhood every day. Just saying.... That's the kind of thing that can cost you another $60,000 customer over a $10, one-hour courtesy job.

Dayne provides outstanding customer service and the pool build itself is top notch. Definitely…read morerecommend them.

Staff very friendly. Not high pressure and very knowledgeable. Highly recommend visiting to see…read morefor yourself.

Amazing customer service. Kara and her husband are so helpful and knowledgeable. We are first time…read morehot tub buyers and they had guide us through every step. Now my husband is in seventh heaven. Thank you SW Florida Hot Tu

Our pool tech Tim is friendly and dependable! He keeps us updated on problems. He is willing to…read morespend time with questions and teaching us about the pool.

Their maintenance of my pool caused severe damage to my heater and pool surface. I returned to find…read moremy pool surface to be black and grey. They apparently did not even notice the changes as my maintenance reports said everything looks fine. They wouldn't acknowledge any culpability and wanted to charge me an exorbitant fee to acid wash the pool.