***DO NOT WASTE YOUR TIME, MONEY HUNGRY DENTISTRY ONLY***
GROVE DENTIST is all about MONEY, MONEY, MONEY. They DO NOT care about their patients at all. Sadly, my whole family was part of the dental clinic for the past 2+ years. If there was a 0-star rating, that is what Grove Dentist would receive from me.
Recently my insurance change and Lynn called me asking for the photo of insurance card and policy numbers. I explain my situation and let Lynn know that I have not received the card in the mail, that I will bring the insurance card in at time of appt, and if I haven't received the cards then I would be calling BCBS for that information prior to the appt.
Back story, I made an appt due to a chipped tooth. The clinic initially scheduled me for the beginning of September 2025 only to be told by Lynn that there was no available slot prior to Sept 22nd, 2025. I ask Lynn how she knew to call me back to ask for insurance information if I didn't have an appt in place. Lynn then said, "oh, sorry that message was for someone else, I do see that you have an appt already". Sooooooo Do I or Do I Not????? Lynn then proceeds to ask for insurance information in which I shared that I have not receive my cards yet as this is a new Insurance plan for 09/2025. I told Lynn that it will be BCBS. Lynn said that was fine then texted me a couple days later asking again for the information. I inform Lynn again that I have not receive the card yet and should I not get then in time I could give BCBS a call. Lynn said OK. A day later Lynn text me again for a picture of the card and policy number, once again I told her I have not receive the card. The following day Lynn text again for the information and at this point, I'm starting to feel harassed. What don't they understand about me bringing in the card at the scheduled appt time? Again, I let her know that I have not gotten the cards yet. Lynn proceeds to tell me that if they don't receive the information the I would be responsible to pay for the appointment. Lynn, how many times do I need to tell you that I'll bring the card info in on appt day? So, I ignored Lynn's text message and didn't reply to such ignorance.
Surprise! Today I get another text from Julia asking for the insurance information. At this point, Grove Dentist has basically harassed me all week long so I let Julia know that if they can't wait for me to bring in the information, they can cancel the appt and I can go somewhere else and not be harassed about "INSURANCE INFORMATION" daily. Julia basically replied and said, "Ok your appt is cancel and let us know where to send your X-rays." Wait, my appt was not even for X-rays though??? they don't even know what I'm going in for?? I feel so disgusted that my family wasted 2 years with such a low-down conniving business like Grove Dentist. Let me be clear, my whole family will not be returning to the NASTY PLACE, and if you're reading this review, I suggest you do the same. Don't say I didn't tell you. read more