I've never encountered a business of any kind as rude and unprofessional as this one. Buyer beware. I would not recommend dealing with these people.
I was quoted for 5 different items of work. When Gary (the owner's) worker got here, he determined that one of those five things couldn't be done. (Which is fine. In fairness that part of the job had become untenable so I understood).
I asked what portion of the quote accounted for that work and could it be discounted? (After all, if you go to a restaurant and order 5 appetizers and one doesn't arrive, typically you'd ask that it be removed from the bill without issue).
The workman who had come looked at me like that request was insane. He said he had to call the owner. He spoke to Gary for a few minutes then he said he had to call him back from the car and took all of his tools with him. That was the first red flag that something weird was happening.
Gary, the owner, called me and talked it through. Without me saying a word, he walked through what 1/5th of the estimate was and asked if that was a fair discount. Of course I said let's do that. It seemed like a perfectly reasonable customer/ vendor conversation.
And then he turned on me. He told he was rescinding the bid and not doing the work. Why? I asked him to explain. He said that the work in question didn't really equate to 1/5 the bill and that he suspected I was the kind of person who would try to re-negotiate the bill after the work was done. I told him he had no reason to suspect that. I was simply asking what the value of the work he had quoted but wasn't doing was. He came up with 1/5th, not me. I said ok if it's not worth 1/5th so what's it worth? At this point he hung up on me.
He called back from another phone # and said that we'd been disconnected, then continued to berate me for asking for a discount and then told me I was the kind of person who would nickel and dime him later on. When I tried to respond, he hung up on me.
I walked outside to ask his workman what was happening. His workman let me sit in the cold outside his car for 5 minutes while he finished a call then rolled the window down and said "what's up?" I said "you tell me. Your boss disconnected the call". He replied that he had been instructed to leave and they're not doing the work.
In my work, in my dealings with contractors or service people, I endeavor to the highest possible standards of respect and professionalism. This business has neither. In the end, I'm happy they didn't do the work. The owner was so scared that I would say the work wasn't good and that I'd try to renegotiate later which to me says that his work is frequently not very good. I assume he wrote the majority of the positive reviews here himself. read more
