No customer service. No class. Abusive owner. Blames pandemic on inability to do acceptable workread more

I was referred to this company by a vendor I have done a lot of business with. We are relocating…read moreand need an awning for our grand opening. I met with Leo Navarro and he measured up and gave me a quote assuring me the timeline would work. We negotiated a bit and agreed to move forward. Leo promised me artwork for review which I never received. I have been calling and emailing and nobody has returned my calls or emails for weeks. It is 12 days until out grand opening and we will be without an awning, not so grand! I now have to try and find another company to come in and pay a huge premium to get this done when I need it. I would encourage you to stay away from this company as they do not care about you or your needs.

How do I choose 6 stars? Joe was unbelievable on our journey to get awnings. He had a great input…read moreto decide on heights and sizes and colors. It only took about two weeks or three weeks to make and were installed in one day. The price was several thousand dollars cheaper than their competitor and they are very very high-quality. We went with all black canvas and all black hardware with motors. We got the cassette that the awning rolls into as well. They offer us such great protection from the sun and also from the drizzle and rain. Highly recommend this company.

OMG...these guys are amazing. Knowledgeable, friendly..helpful. The Awning on my 89 year old…read moremother's house was loose...he come by on his way home from work and fixed it NO CHARGE....he was honest that it was a temporary fix, but will hold for a while...perfect for what I needed at the time. Believe me, when it needs to be replaced, Joe is the guy I am going to. A true gentleman and a craftsman.....I would WHOLEHRATEDLY recommend this company!!! AAAAA++++++++

We love our Sunsetter awning. Shook Awnings was great. It was great service and with a great price…read more Staff is professional. Hrat came to the house and showed the prints and colors and discussed everything.

A++ all around. Hratch was timely, efficient, and friendly. He guided us through the available…read moreproducts and optimal positioning of the awning. He informed us of his best estimate for when the installation would occur, and all went according to plan. Very smooth and easy process - that's because the business owner is experienced and knows what he is doing. The product is great and we love it. It turned out exactly as planned. Highly recommend this company! Thank you!

I hired this company to replace an existing awning. They gave me a quote that I accepted. After…read morethey started the project they realized it was more of a job . I refused to pay them any more then agreed in the contract. They took me to court. I won and did not have to pay them a penny more. And now they sent me and letter asking me to refer them and they will give me $100 gift card. I WOULD NEVER REFER THEM BECAUSE OF THE AGGRAVATION THEY PUT ME THREW. At least my awning works.

My 1st awning was installed by another company that went out of business…read more because of covid. I needed some repairs and called Ramapo Awnings and met Jim. He came to my house right away to asess the work we scheduled an appointment and he showed up with his workers and did an excellent job that was last year . and just recently he installed another awning for my lower level deck and changed my fabric on my original awning his guys were very professional and did an excellent job . I am very happy with his work he was very informative through out the whole process and I would recommend him

Terrible experience do not use them!! They built a wood topper for our kitchen island (that took…read moreway longer than it should have) with two cutouts for our sinks, they either used the wrong varnish or applied it incorrectly. It has chipped and cracked and they are basically saying (through a text message) that it's our fault and refusing to offer any type of solution other than telling us to find someone to fix it. Terrible, terrible, terrible!!

I love their supply of lumber, it is unparalleled to all the yards I have been to. I will agree…read moreservice there can be sketchy and the process they use is confusing, especially for those who have no experience dealing with a lumberyard. However, it is a pretty common, old fashioned, kind of lumberyard. I see that there were many complaints regarding issues with the wood, cupping warping, color changes when items are substituted or replaced. One thing to understand, wood is a natural product and behaves in an unpredictable ways after being Milled and finished. While the customer wants their job to be perfect, it is often a tall order given the natural or unnatural characteristics of wood. There is no real cookie cutter technique when creating a custom wood project using unique and custom milled woods. Which is probably why you do not see a business like this in every town or county. I have never had them build anything for me or had them mill any of my lumber. So to critique this aspect of the business would be inappropriate. I will say that you will be hard pressed to find a yard with the diverse species available here. I will continue to use them for my wood needs. Prices are decent and the material is great, from what I have experienced.

They are a great company to work with and I love the awning. We ended up needing an awning that…read moreextended out 13' as we we recently installed a new deck that gets a lot of sun. I found a bunch of awnings that extended out 10', but the longer awnings were harder to come by. I found some, but I was not confident. I ended searching the internet, found Alutex, they came by and we ironed out exactly what I needed. The awning is a roof mounted 20' x 13'. The awning makes the deck such a nicer space now as when we have people over in the summer the sun won't beat down on us. You'll be happy with this company as they care about their customers and product.

Fantastic company. The work was done on time and for the quotes price. Beautiful product! Exactly…read morewhat we ordered.