WOW! WOW! WOW! I wish I had some pictures to share of how my shower looked BEFORE, and NOW! Oh my…read moregoodness!!! I can't believe how great my shower looks!! The technician, Chris, rocked it!!! No more icky brown goop, no more soap scum on my tile, and no more stuff on my glass shower door! It literally looks like a new shower! When Julie quoted me the price, I had a little sticker shock. But decided it had to be done, and I'd read their reviews, which were good, so I sucked it up and said, "let's do it". Chris showed up on time. He was super fast! And the job was excellent! If you've got caulk and crap breaking up around your tile, and goopy stuff that just won't come off no matter how hard you clean, call these guys! Seriously! Worth every penny!!!!!

AVOID THIS COMPANY AT ALL COST!!!! I spent a thousand dollars $1000 to get all my bathrooms grouted…read moreand sealed. a couple months later the grout has completely failed. They gave an unreasonable excuse of house shifting??? This is a similar excuse seen in other reviews. They are scamming people and charging way too much for grout! I will be contacting my lawyer to see if I can recover my money from these scumbags!! BUYER BEWARE Update to Julie S. Comment: Julie S. Is lying, they didn't get back to me. I messaged them for over a week and they deliberately ignored me. They just want to collect your money and run. Very unprofessional in they way they handled the entire process. They made lame excuses for the bad grout job, didn't stand by their work, asked for more money, then ignored me when I asked questions and asked them to come back out to fix it. Here is the text message to prove it.

Jess is the owner as well as the refinisher. We had a walk in shower with marble that was…read morediscolored from use and cleaning products over time. Jess took about 4 hours to get back to "new" condition by polishing it and wall tile work and grout too and then sealed it. Excellent!

Bought a home with a marble kitchen island that had seen some hard use. Read many good reviews for…read moreOrtiz Stone Restoration. Jess responded right away. I sent photos. He explained the work he'd do, how long it would take & quoted a price. When we called & scheduled the work, Jess was prompt, and did the work, in the time frame, for the price quoted. Protected the kitchen cabinets & cleaned up after he was done. Definitely 5 Star work. Island looks great.

Charles was the utmost in professionalism. My home has 25yo carpets that have seen better days. I…read morehad very low expectations on the outcome and Charles used his expertise to give me what I needed. One room was so soiled, he recommended that the carpet be replaced and he didn't charge me for it. I appreciate the clear communication and trustworthiness of his business practices. I'd definitely recommend Charles in the future.

I needed light colored dining room chairs that had become dingy and a few rugs cleaned, but I was…read moreneeding to be careful because most of the chairs were a performance crypton fabric with special instructions that only water could be used to clean and it couldn't be too hot. The owner went above and beyond to understand the cleaning code, get the best products to use, and forming the best strategy to balance risk management but improving the state of the chairs. I understood he couldn't guarantee results, but felt that he worked hard and long to ensure the best outcome possible. In the end, we did see a big improvement in the chairs, and while they don't look brand new, it's much better. Communication was also easy throughout the process, and price was very reasonable after I checked with other companies as well. I'd recommend and use him again.

Called on Sir Grout for resurfacing, polishing and sealing. The company offered free estimates with…read morea consultation that took approximately 30 minutes. Scheduling the work took a little longer than expected but I assumed they are busy. The technician that completed the job was very meticulous in preparation to ensure that no cabinets or appliances were damaged. I was impressed with the final product and would recommend their service but the cost may give you pause.

Jose recently regrouted and sealed our custom shower area, including the curved glass block wall…read more He did an amazing job. It looks better than it did originally. The biggest surprise is that he cleaned up all the fine dust afterwards. The job was superior and we would not hesitate to recommend Jose with Sir Grout to anyone that needs any regrouting and sealing application. We wish he had done this when we first redid the shower. Could not be more pleased.

Quick and fast service. Good customer support. We called…read morethem on Wed and had all our services done by Friday. Will surely be going back in future.

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

They handled my kitchen and bathroom tiles with care. Everything looks so fresh and clean.read more

Good job. I called in the morning and they came that afternoon. Very reasonable rates. He did a…read moregreat job. Thank you.

I was in the market to have my outdoor stone tiles deep cleaned -- no matter how much I mopped,…read morethey always looked dirty. That's when I came across The Carpet Alchemist. Tevin Freese, the founder and CEO, personally reached out to me about the project, and I'm so glad he did. We had originally scheduled a time between 12:30-1:00 PM, but Tevin proactively called to see if he could come earlier. I couldn't be there in person right away, but I explained the job over the phone, and he and his assistant got started without missing a beat. After about an hour of work, Tevin noticed a haziness still lingering on the tiles and told me he wasn't satisfied with the results yet. He offered to run to Home Depot to get additional supplies, including an impregnating sealer specifically for natural stone -- something I hadn't even considered. His commitment to doing the job right was clear. By 2 PM, the difference was night and day. The tiles looked clean -- not just on the surface, but deep into the stone. I paid via Venmo, and the team wrapped up professionally. I highly recommend Tevin and The Carpet Alchemist for anyone needing tile cleaning -- especially if you have natural stone that needs specialized care. The knowledge, honesty, and attention to detail were top-notch.

They cleaned my two big area rugs it came out really good. Good communication. I would hire them…read moreagain.

I needed to repair the tile in my tub surround due to a poor installation job several years ago by…read moreanother contractor. Billy was able to pull out the tile, replace wood and cement backer board, replace the niche, and reinstall with new tile that fortunately was still being sold. The job was tedious, but he put in two long days to get it done. Looks nice!

Matt and his team just completed a few grout jobs in our home, from renewal to complete retile and…read morehave done an amazing job! The communication was great, they're reliable, decent pricing, and the products used have been top of the line. Will definitely keep their number in my Rolodex for future work. Highly recommend! (Will add photos to post soon)