We hired Caleb because we thought he could give our major landscape re-design project his personal attention, being that his company was smaller than other companies we researched. What a mistake! The project dragged on for over a year, was over-budget, and unfinished. On several of the most important days of the job (the pouring of several huge, curving, concrete walls & concrete retaining walls/beds and electrical), he wasn't even here! The wall came out several feet too tall. He also failed to get proper permits for this project, even after we continued to request them. The project was way over budget and he failed to factor into his budget concrete stairs and WE had to ask him "what about stairs?" on what was a dirt ramp after the concrete guys left. So, then that amount was tacked onto our invoice and a different concrete company had to come out which equaled more expense compared to doing it all at once. Also, his final design was unsafe. A child, elderly person, or anyone not paying attention could easily fall right over the stairwell onto the concrete patio 8 feet below! He offered to put a railing up, but with the budget he wanted to apply to it, it would have looked cheap. Not to mention that we he had lost our trust by this point. We opted to just take care of it ourselves. We are happy with the railing - it is sturdy and has the right look, but the original design Caleb proposed to us was clean with no railing and THAT was the look we really wanted.
Other areas of dissatisfaction include:
*being charged $800 for the planting 6 bamboo plants to provide privacy. These plants are all under 3 feet tall, look like they are dying, and have provided no privacy whatsoever. Caleb has not come out to look at them.
*Our project began in September of 2013! In fact, almost half of the plants Caleb planted have died...and he has never come out to look at his plantings, which he promised us he would after one year and offer replacements. So many of the plants weren't even planted deep into the ground. From the beginning told him we wanted more color - plants that would attracts bees, butterflies, and hummingbirds - he brought mainly grasses & ferns. We do not feel we got what we paid for. There was no thought to the plant groupings - basically, we will need to re-do it at some point when we have the budget to do so.
*There is a water feature in our yard and he installed a pump to created circulation in the reflective pool - it doesn't accomplish the job at all. Caleb promised us a thick, dark black pond lining...we had to insist on his fulfilling this promise...he was happy with a spotty looking liner that showed cracks.
*One of our cars was dented in two spots on the day that one of his workers installed a screen wall/sliding door on our carport. We had asked if we should move the car beforehand and the answer was there is no need to. The car even had the same color paint of the door frame on it. We brought this to his attention twice, but he never responded!
*There were so many days that Caleb didn't even show up...he would often blame the weather, but you can only do that for so long. This project took almost a year to complete when it was projected to be completed in 4 months.
We have been homeowners for over 17 years and this is the first negative review we've ever written about anyone we've hired. We waited to write it, to give Caleb time to respond/take interest in his project/ make things right. He has not. He says he offers "healing gardens' but sadly all I feel when I look at my yard is regret. read more