I had no other choice to go there for my implants. Had bottoms done. The dentist that does implants put me to sleep. I woke up my lip was three times bigger than it is like I got punched. It was black and blue. It gets better, I got four put in my mouth all in the front. Why did he see my mouth from my left jaw to my right jaw? He stitched my inner cheeks and the inside of my lip to my gums. I couldn't eat for 2 weeks. Than I got an infection and one he didn't sew up right it was exposed. I went back another dentist was there he said he wouldn't even touch me with a ten foot pole to receptionist. I heard him from the other room. He said he can't fix that screw up job. So the receptionist and the hygienist came in and said everything looks good sent me home. I came back when dr gross was there he said it's supposed to be this way. But when he first looked in my mouth his jaw dropped and his eyes got big. Yea it's supposed to look this way my a$&. I came back a week later dr gross took the 2000 sutures out. I couldn't feel my bottom lip. Until today a year later I still can't feel part of it and it hurts when it gets cold out. That bas$@&$ hit a nerve. I went to another dentist he told me he don't know what the hell doctor no nothing did to me and he said they did go through a nerve in my gum and I will never get the feeling back in my lip. So the new dentist did the top implants guess what he didn't even need to put sutures in. I was hesitant to go for the tops because the awful experience I had with Main Street dental. I went home that day and ate chicken franchise after I just had tops done. Than to find out Main Street used two different kinds of implants. He used what he had left over from another patient and charged. When it's done right it's supposed to be all the same implants. My knee dentist took X-rays of my bottom and said one is slanted. I can't do anything about it because if he tries to remove it it can fracture my jaw because dr no nothing put it so close to my jaw. I should have never went to sleep at Main Street because I woke up to a deformed mouth. Now I have to go back into surgery to cut my cheeks and lip away from my gums. He didn't have to see me from one end of my jaw to the other end. In my records that I requested said he only put four small sutures on each implant. If you can see the pictures you would drop to your knees. I lost 14 pounds because he did this to me I was 115 down to 101 pounds. My daughter called them screaming asking them what they did to me because she works for a dentist that does implants and she never seen such a mess. I could not go there because they didn't take my insurance. As the devil may have it. Well karma is sweet. He will be sorry he did this to me . I am letting everyone that will listen know what kind of practice this is. Please don't go there. Your risking your health. My son went there they did a cleaning without X-rays he went to my knew dentist he said it looks like he didn't even have them cleaned a week later he went to my new dentist. People should not be able to practice dentistry or medical if they where fired from another office. Yes I found that out after the damage was done. So doctor Flores covered up dr Mai screw up. He mentally messed me up I went into depression because of this. read more

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This place sets the bar so low. I hope the details of my experience will save some good people out there from the pain, fright, sloppy dental work, and wasted time that I experienced at this office. 1. ALL FOUR fillings they gave me over the past two years have either fallen out or have needed to be replaced. My new dentist is currently re-doing all of them. One particular filling I had done there has had to be replaced, not once, but twice. First it was replaced by them a year after it was initially filled at their office, and now once more by my new dentist after it fell out AGAIN last week. The fillings they gave me were so poorly done that I've been uncomfortable and with tooth sensitivity ever since getting them. 2. When I gently brought up these issues at my last (ever) appointment there, the dentist I saw was defensive, aggressive, and used fear tactics with me as a response. I left the office shaken and afraid, and filled with misinformation about my dental situation, which my new dentist has debunked. I was so uncomfortable about going back that I never retuned. 3. They told me I had cavities that my new dentist says I do not have. He showed me the X-ray. They're not there. 4. Every time went, I saw a new dentist. For some reason its clinic-style, so you never see the same person twice. 5. In my whole life I've never had fillings fall out, only from this place. It's a disgrace that Medicaid dental options are this bad in the Hudson Valley--low-income people do not deserve poor health care just because they're poor. The office itself is depressing, old, dirty, and grimy. Actually can't believe this place exists. Like a nightmare you might have about a "bad dentist office." This review is for their Poughkeepsie office, they have a few spots, and neither Dr. Gross nor Dr. Flores was ever at this place when I've been there. Believe all the nightmare reviews and one-star ratings. They're accurate. read more

Staff is friendly with great personalities and Dr. G. is amazing. He fixed my crooked teeth with no discomfort and love his sense of humor. So much better than my previous dentist office. read more

Went in for a routine teeth cleaning. This was my first time at this dentist office. They did a free exam after cleaning and said I have a few small cavities. I told them I never felt anything. They said when you feel it it's too late, and urged me to schedule another appointment to fill them. I was hesitant but they make you feel if you don't fill them you are irresponsible and it's the end of the world. well ok, I agreed. a week later, went in again and they said they have to do a X-ray. Well didn't you guys say you can see the mammoth cavities with your naked eyes? No no, they have to make sure the cavities aren't deep enough for a root canal. well, ok, since my insurance covers it, I went ahead with the X-ray. The inept nurse forgot to properly record the x-ray results in the computer so I had to go through x-ray twice, double dose of radiation. Bad luck! Or, maybe it's just stupid nurse? After this, I was having bad feelings about this dentist office, full of inept people. But, I hate to go through the whole thing again at another dentist so I went ahead with a new scheduled appointment to actually fill a cavity. Why can't do it after the x-ray? well, they said they have to call NASA to analyse the result, and maybe find some alien life on this new teeth. It all takes time.(The more times you visit, the more your insurance pays them). Then a few weeks later, I finally went there for a 3rd time to get one tooth filled. Dr. Flores looks like asian. She insisted that I must use nitric oxide or the pain would be unbearable. I said I'm pretty good at dealing with pain but she wouldn't perform the procedure without me taking the laughing gas. I guess my insurance has to shell out a little bit more. The whole procedure was ok, I barely felt anything. But after the procedure, I felt that tooth now kinda painful. Used to feel nothing at all but after she filled the phantom cavity I now feel bad. Confronted her with that and she's visibly pissed, saying she's followed the standard procedure and all other dentists would have done the same. Really? I went to my old dentist just 6 months ago he didn't say I have cavities. Well he probably wasn't careful enough Dr. flores declared. She's behaving like she invented dentistry. Anyway, now I have a bad tooth that constantly gives me discomfort. All because this hungry dentist needs to extract a little more bit of profit from the insurance company. I have a word for this dental practice: F R A U D! read more

I wish there was a way to give NO STARS! This place is a chop shop and runs on milking insurance for all it is worth! I am a nurse, I took my father there because that is the only place his insurance would cover. HIPAA was broken every time I took him there! His full name, and what room he was in was yelled so the others could hear to answer their questions; this is a violation and they did not care when I said I was reporting them! The receptionists speak horrible broken English, and then everyone in the back got mad at ME for speaking up that I did my end of the job right for scheduling for SEDATION not Novocaine. DO NOT GO THERE- EVEN IF IT IS LIFE OR DEATH!!! read more

WORST EXPERIENCE EVER! Dr. Christine Sitler was the dentist from Gross and Flores that filled a cavaity for me at the Main Street Office. After two weeks of severe pain, I returned to the dentist for a follow up. Again, I was sent home- two days later on a holiday weekend, my filling fell out leaving all my nerves exposed, a terribly painful experience! I called an emergency number on the website and they told me to buy over the counter cement and fix it myself! I had to find another dentist who not only met me on a holiday to put in a temporary filling but than had to fix the improper filling put in by Dr. Sitler of Gross and Flores' office. Honestly, I was told it was such a botched job I am not sure she is even licensed to practice dentistry. Overall this has been an awful experience! It is the most unprofessional dentist group I have ever been to. read more

Ghetto dentist office! Awful part of poughkeepsie. Took 2 hours for just a cleaning . X Ray tech was rude, and office was dirty. Don't waste your time coming here. When you look up dr. Gross and Flores they have 3 offices. It's very interesting that their offices don't take all the same insurances. The main st office is for people who are on Medicaid. And you don't even get to see dr gross or Flores there. They are at their nice offices! You have to see their associates at the main st office. read more

Single most apathetic dentist encountered in my life. Went in for a cold sensitive tooth; dentist on call (never the same dentist twice) told me he couldn't do anything but tried to hard sell me on a "deep cleaning" as did the tech and the front office. Think this is how they make their money. Went to them because they took my insurance. Will never go back again. read more

Great place. Staff is friendly and have great personalities. The doctor I saw was there a little over a year and explained everything she was doing and made me feel very comfortable and relaxed. Would recommend to anyone read more