first time writing a review but this is well needed. IF YOU LOVE YOUR DOG, PLEASE THINK TWICE…read moreBEFORE BRINGING THEM HERE. I apologize for the long winded review.
I have a mini poodle who is about a year old and has had approximately a dozen haircuts without ever experiencing an injury. I decided to try a new grooming salon, and unfortunately, I deeply regret that decision.
After his appointment at The Groom Room, I noticed cuts around his private areas, and the tip of his private area appeared extremely red and inflamed. I was understandably concerned, especially because this had never happened after any of his previous grooming appointments.
I called the very next day to express my concerns, and instead of taking them seriously, Gabrielle, the owner and groomer, immediately dismissed me and insisted that the injuries did not happen there. To be fair, I could not personally confirm exactly where his injuries occurred, but neither could Gabrielle or her employee. That is precisely why I sought a professional medical opinion rather than making assumptions.
I took my dog to the veterinarian as soon as possible. After examining him, the vet provided a written statement documenting their findings and confirming my concerns regarding his injuries and infection. I returned to the salon with that documentation, hoping they would take the situation seriously. Instead, I was once again dismissed and treated disrespectfully as a paying customer.
As a pet owner, it is incredibly upsetting to trust someone with your fur baby who cannot tell you what happened to them, only to feel that your concerns are being brushed aside when something goes wrong. Accidents can happen, but how a business responds to a customer's legitimate concerns speaks volumes about its professionalism and accountability.
What makes this experience even more frustrating is that my dog has had wonderful experiences at his usual grooming salon, with no injuries whatsoever. I tried somewhere new, and this is the result. I will not be returning.
I am sharing photos of his injuries, the veterinary documentation, and other customer reviews so that fellow pet owners can make an informed decision before trusting this business with their animals.
Our pets depend on us to protect them, and they deserve to be treated with care, patience, and respect. I would never want another pet owner to experience the same stress and frustration I have experienced throughout this situation.
Please do your research before booking an appointment here. I know I will never make the mistake of switching from a groomer I trust again.