I had the absolute WORST experience at Grooming by Rhonda. DO NOT TRUST THESE PEOPLE WITH YOUR DOGS!!! I want to save you your time, money and heartache!
I brought my two dogs, Maltese-poodle (5lbs) & golden doodle (50lbs) to her shop on Thursday, February 25th, 2016. I brought a few different pictures for each dog and gave her specific instructions - the main one being, "do not buzz my dogs". She told me the longest she could make my golden doodle, as I almost left and told her I was uncomfortable with that length, she told me she could make my golden doodle look like the picture that I had brought in. Unfortunately I did not listen to my gut instinct and left my dogs in her hands, while hoping for the best. When I showed up to pick up my two furbabies, I couldn't believe it. I literally asked "is this my dog?".... I was sick to my stomach, my long wavy haired golden doodle was buzzed with long ears, exactly what I DID NOT WANT. I explained why I was upset, reviewed the photos with Rhonda, that I had previously shown her & she did not budge. She was actually very rude to me with remarks, "what did you expect me to do?", "this is the only tool I have and the longest I can take her", etc... Her and an employee fixed my dogs ears by trimming off the excess hair and asked with an attitude "is this better?". After telling them once again how upset I was and how I wanted to cry just looking at my dog, they continued to yell at me and not at all feel bad or apologize for what they had done to my dog. The employee started to make comments as well. After I had enough of him yelling at me in my face, I told them how horrible their customer service was and how I couldn't believe they would treat customers like this. Rhonda, took over the conversation with rude comments. I told them that I knew it wasn't going anywhere so said I would pay and leave but make sure everyone knew how horrible my experience was. After telling my coworkers about my experience & going into further detail, some of them couldn't believe I even paid yet didn't even get a discount. I have never witnessed such bad customer service in my life. If they can treat a human being in such a way, I am curious to how they treated my dogs. It literally makes me sick. I want a groomer who cares about my dogs and the service they provide. Please spread the word and don't let anyone you know take your dog(s) to Grooming by Rhonda. read more