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    Grooming By Jen

    3.0 (2 reviews)

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    3 years ago

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    3 years ago

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    Furry Tails - Vinny loves Furry Tails

    Furry Tails

    (19 reviews)

    Lynne, Neal and their staff are amazing! They are loving, caring and do a great job with my dogs!…read moreOne great place for daycare, grooming and boarding! I won't bring my dogs anywhere else! Highly recommended! 10 Stars!:)

    Furry Tails is exceptionally disorganized, lacking in accommodation, and the staff is unfriendly. I…read moreshudder to think of the experience our dogs endure when separated from their owners and entrusted to this establishment's care. Upon reaching out for services, I encountered a receptionist, Lynne, or onboarding staff member who exhibited inflexibility and lacked clarity regarding the availability of days for my dog's care. Despite claiming to be "almost at capacity on Tuesdays and Thursdays," they were evasive about providing alternative days, showing a prioritization of their convenience over accommodating paying customers like myself. Moreover, they failed to establish a designated time for pickup or drop-off, leaving me to initiate communication for this vital information. Their response indicated a vague pickup window of "probably between 9:45 and 10:15." On the day of service, despite providing my precise address, including apartment number, and contact number well in advance, I received a call from the receptionist at 10:38 a.m., exceeding the initially provided pickup window. By the time I reached the designated spot, the driver, who coincidentally was also the owner Neal, had already departed. Upon contacting the receptionist, I was met with the explanation that the driver "waited for a second and then had to leave because he was on schedule." However, their scheduling should have allowed for minor delays, especially considering the substantial one-hour pickup windows already established. Furthermore, the receptionist attempted to shift blame onto me, stating that the driver was unaware of my apartment complex and lacked my direct contact information. This assertion is unfounded, as I had provided detailed information including my apartment number, and the receptionist had my contact details on record. Their refusal to take responsibility and insistence on blaming the customer instead of acknowledging their organizational shortcomings is disappointing, particularly for a business claiming 20 years of experience. As this incident occurred on our first day of service, I expected a modicum of grace and professionalism. However, the receptionist's conduct and subsequent blame-shifting left much to be desired. Their assumption that all customers reside in single-family homes further underscores their lack of consideration for varying circumstances. Based on this experience, I cannot in good faith recommend this business, and I am relieved that my dog was not subjected to their care. Update to review: I received an email from the owner, Neal, with an apology about the incident and not seeing the apartment number. I appreciate the follow-up and i think its a good learning experience for everyone."

    K-9 Corner

    K-9 Corner

    (16 reviews)

    I brought my 2 year old golden retreiver here. I dropped him off at 1pm. At 530 I called to check…read moreon him and they had not started to trim him yet. They called me back and said he should be done by 630. We waited in parking lot till 650 then went in. He came out was not finished, the groomer said she didn't have enough time? 6 hours?? They never took him out to go to the bathroom. He was whimpering and urinated for several minutes. I am so very disappointed in this place. Not only was it a terrible grooming job, they had him for 6 hours!! Never again!!

    I have to say I left this place a while ago. After the original owners left I stuck with this…read morecompany thinking maybe the same service and high expectations would be there. Tara was great but some of the other staff had attitudes, at that time. After Tara left there was a third management team. Every time I would leave with my dog he would have bloody toenails. They would quick him every time, AND not tell me! I told them that he was sensitive to his needs and that he didn't like his paws touched. I warned them about this and every time he would be quicked. A few times I would be called and he would still be a bit damp. After multiple visits the clerk/manager didn't even remember my name or the dogs name. (The other two owners did). The doggy cologne and bandanas were great, but even the bandanas seemed to stop after a while. I had to ask the last few times I visited. Hopefully someone else would take over and revamp this place!

    Grooming By Jen - groomer - Updated August 2026

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