I have had okay experiences at this location my first few haircuts. My original barber Kenny was professional and courteous. The second barber Rob I have been getting my haircut by was not as professional. I understand barbers are small business owners and the shop owner cannot exactly tell them how to run their business. I myself am a small business owner and veteran. There is a way to properly address issues between client and business owner. This establishment is not under that understanding overall. I scheduled an appointment with Rob for 11:30 am Friday, November 10th. I spoke with him Thursday, November 9th over the phone around 2:30pm to confirm an open appointment time he had available. I arrived at 11:20am to my appointment. He had another client seated and cut his hair past my appointment. He finished at 11:55am and before sitting down I wanted to speak with him over having me wait past my appointment to get services. He didn't let me speak and finish my complaint, he said I booked an appointment last minute and he wasn't willing to apologize and de-escalate the situation. He gave me the run around and didn't admit his fault. Rob had a very threatening nature when I was talking with him. I left out without getting serviced and called my first barber to get a contact number for the shop owner Kenny gave me his contact number. He expressed my frustration was warranted. He agreed to cut me on Saturday to resolve the issue. I went back to the shop to speak with the shop owner who wasn't resolving the issue in person. The shop owner called back as I was heading home to resolve the issue. He made excuses for Rob's behavior and wasn't concerned with customer first and foremost. As I was talking with the shop owner Rob came from his work area and approached with again with a threatening nature as I was talking with the shop owner. He kept attempting to talk with me although I didn't want to hear from him. He offered to cut my hair himself instead, but it didn't seem sincere. The first thing he mentioned was getting a bad review. The shop owner apologized about my bad experience but it was far too late for that. It would have been better had he done that when I spoke with him in person. After the phone call with the shop owner, I noticed Rob called me once and also sent the text message in the second photo. I was very displeased and expect better service especially given I woke up out of my sleepy to make my appointment. (A little context) I work overnight as a truck driver and don't have very much free time during business hours. So this experience certainly didn't sit well with me. I wouldn't expect the best service from everyone at this establishment. Visit at your own risk. read more