Beware of this place. Based on past experiences, I believe that the groomers are nice people, but we found the owner (Jennifer) to be extremely defensive, rude, and unkind when we had a problem after a recent grooming. Here's what happened: After our last visit, our dog came out of the groomer's with an irritated eye. We thought at first that perhaps some shampoo had gotten into her eye, but when we realized that she couldn't even open the eye we took her to urgent care. The vet found that her cornea had recently been scratched and said that the trauma to the eye had likely happened during the grooming. This was also our assumption, for the obvious reason that our pet was fine when we dropped her off and not okay when we picked her up. When my wife and I called the groomer to let the owner know what had happened, we were shocked at how she reacted. There was no "I'm sorry to hear that your dog's eye was injured, I'm not sure how that could have happened" or "we don't know what happened, but let's see what we can do to make it right" or anything remotely expressing sympathy or concern for our pet--just an angry, defensive rant in which she categorically said that there was no conceivable way the injury could have happened during the time our dog was in her groomers' care. I mean, come on, of course it is possible that it happened then--I'm sure that Groom has safety protocols and tries to be careful, but even the forms clients have to fill out state that "there is always the possibility an accident could occur." Our initial conversation was upsetting enough, but a minute after it ended, Jennifer called me back asking for the phone number of our vet's office so that she could talk to them. She said something like, "Vets are always blaming groomers." What?!? I didn't want her harassing our vet, but I said that I could forward her the paperwork from the urgent-care visit, and to that she said dismissively that vets will write down anything. Her reaction was over the top, and the level of hostility she expressed toward veterinarians was just bizarre. It would have been nice if she had at least offered to refund the cost of the grooming after we spent hundreds of dollars on an emergency vet visit, but we explicitly told her that we weren't asking for Groom to pay our vet bills, so all of this was a huge overreaction on her part. Dealing with Jennifer was very upsetting at a time when we were already worried about our pup. I hope that other pet parents don't have to experience the same insensitive treatment we received. Please think twice before taking your pet to Groom. read more

LOVE! LOVE! LOVE! Ditch your corporate grooming salon and bring your furry one here! It was such a great experience for my 6month old Yorkie. The owner called after I made my first appointment to go over the details, preferred cut, and to make sure we were prepared before I dropped Chloe for her session. They were in contact throughout Chloes appt with any questions and it was just a great experience from start to finish. read more

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Groom! did a really good job giving my scruffy dog her first ever hair cut. She came home looking like a totally different dog. I think next time I will ask that they leave her whiskers untrimmed but other than that we were happy with the cut. In the past I have hand stripped my dog's wiry coat but our main goal in deciding to go to Groom for a cut this time was to make it easier to see any ticks this summer and they definitely delivered for that purpose. read more

GROOM! Salon - After - Pet Groomers Near Me - Silver Spring, Maryland

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My girl is impossibly soft and floofy every time. I appreciate my groomer, Mirna, for following directions. The owners Jennifer and Jeff are always professional and responsive. read more

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Quick and easy service. My dog got a bath, ear and snal gland cleaning and dental cleaning. Staff is friendly and work with the individual needs of your dog. read more

GROOM! Salon - Pet Groomers Near Me - Silver Spring, Maryland

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Jennifer and her team did an AMAZING job with my 5 year old Golden Retriever. I was running late for my appointment, but they were very accommodating and still took us when we could arrive! I have struggled finding a good groomer that can keep the look of a golden but get a good hygiene boost. Jennifer provided just that for Dallas. Total it took around 2.5-3h and wow did Dallas come home sparkling. I highly recommend Groom! We drove in from Gaithersburg and it was absolutely worth it! read more

GROOM! Salon - Pet Groomers Near Me - Silver Spring, Maryland

Groom does an amazing job on my Westie. They have knowledgeable breed-specific stylists. My little dog always looks great after his spa day. I should also mention that the personnel at Groom are friendly and very accommodating. read more

So we felt we needed an upgrade from the groomers at Pet Smart at Bethesda. We were constantly frustrated with the lack of professionalism, and just felt we needed a place that could provide a genuine, and pleasurable experience. After reviewing a few places, availability, and proximity to where we lived, we decided to go with Groom! Our groomer met us curbside, wearing mask, and following protocol. She was extremely polite, took the time to ask my daughter exactly what she wanted, and I felt 100% comfortable leaving my dog with her to get pampered. We received a call informing us Athena was ready to be picked up only hours after we had dropped her off. When we arrived Athena looked adorable! The attention to detail was noted, and the groomer even provided some grooming tips that have helped us tremendously. I simply won't go to another groomer ever again! I can't wait to return! Thank you Groom! read more

Does a great job with our terrier! Love the atmosphere and they are pretty fast. Thank you!

The owner Jenifer and Groom staff are awesome!! My dog desperately needed to be groomed since the Pandemic caused many dog salons to remain closed. Jenifer was so helpful and she was able to schedule an appointment the following week. My dog has high anxiety and she hates getting her hair combed or brushed. My dog became matted because it was difficult to get an appointment during the Pandemic. It's also difficult to find a good groomer because my dog has arthritis and mobility issues. None of this was a problem at "Groom". Jenifer and Jannetta were professional, kind, patient and handled my dog with care! I highly recommend using Groom! I will definitely bring my Shorkie back again:) Thank you so much!! read more

GROOM did a great job on my dog Aubrey, and as you can see from the photo below he throughly enjoyed the experience! Lol. I felt at first that the price was a bit steep, but after seeing the end result I feel happy that we chose GROOM! They listened to my requests & the result was just what we were hoping for! read more

GROOM! Salon - Pet Groomers Near Me - Silver Spring, Maryland

I highly recommend Groom! We just moved to the area, and it was very hard finding a salon that had good reviews and does nail trim/grinds. The appointment process was so simple, and they were extremely on time, courteous, and most importantly, did the best nail trim/grind our dog has had in a long time. read more

GROOM! has been our family's favorite grooming spot for their professionalism, kind attention to detail and patience with anxious furry friends. I used to live across the street from them so initially I chose them for their convenience, but then I stayed for the quality service. Now that I've moved to DC, I still drive all the way to Silver Spring because they're THAT good. read more

GROOM! Salon - Coach! - Pet Groomers Near Me - Silver Spring, Maryland

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Our puppy was in and out in 2 hours. They provided great service and provided education on how to groom her at home. They listened to what we wanted and did better than we could have imagined. We will be back. read more

GROOM! Salon - The fluff!!!! So much love went into this puppy!!! - Pet Groomers Near Me - Silver Spring, Maryland

Making the appointment was easy and Jennifer patiently answered all of my questions. We were happy with the services (grooming, teeth cleaning, and expression) and our pup, Fenway, was happy and relaxed when we picked him up! read more

GROOM! Salon - Pet Groomers Near Me - Silver Spring, Maryland

Wonderful service from Jennifer and her team! I was able to easily book online and Rocky was out in 1.5 hours. read more

GROOM! Salon - Miniature Schnauzer haircut - Pet Groomers Near Me - Silver Spring, Maryland

Always a treat for our pup to have extra special care at Groom! Great facility, great people, great service, great treats! read more

I'm really happy about the results! It was my puppy's first grooming and he looks great! Jenifer was super nice, and provided me great information before the appointment and tips for after care. Highly recommend. read more

Jennifer and her team went above and beyond on our second grooming appointment. She came out to meet us at the drop-off spot since pet parents are currently not allowed in the salon. I really appreciate the consideration towards both employee and customer health during this time of social distancing. At pick-up, one of the employees provided an umbrella escort to the car because it was raining. The attention to detail and amazing customer service is just another example of how much they care. My 14yo bichon looks fantastic and smells so nice. By the way he's been strutting around I would say he agrees. If finding a good groomer causes you as much anxiety as it does me, GROOM! will put those nerves to rest. I am happy to have found a talented grooming salon in the area that exceeded my expectations. They are passionate and it shows. Thank you, Jennifer and the team at GROOM! We'll see you next month :) read more

GROOM does such a good job grooming our goldendoodle! They always listen to what we ask for, and he always comes out looking so cute - even when he is cut very short for the summer (which has not necessarily been the case elsewhere). Most importantly, our dog seems to be much more comfortable here than other groomers we have been to. read more

We became customers at Groom nearly a year ago and are now customers forEVER! What we love is that our dog does not have to be dragged in. She happily trots in and is not super stressed when she leaves after her grooming. And the results are never a disappointment. We also love the openness and transparency of the facility (both literally and figuratively), meaning that when you bring your pet in, you can look around the open area and see all that is going on - washing and grooming of all the pets - no secrets. read more

Jennifer's (who is the owner) husband Jeffrey has no business being a part of Groom; particularly not in a customer service role. I've brought my dog to Groom for the last couple of years, and have no problem with Jennifer; we have a good relationship. Her husband however has zero social skills, is rude, has incredibly negative energy, never smiles, is not friendly, and should absolutely not be in a position that deals with the public. The last time I was there in April, he wouldn't hand my dog over to me until I paid, like I was someone who couldn't be trusted, though I've been a longtime client, so I told him to give me my dog, who he had on the floor, holding him hostage behind the counter. Then when I couldn't figure out how to use the new credit card machine, I told him this, he was extremely rude telling me he was going to help me but I'd gone ahead and done it myself. I have dealt with his weirdness on and off the last couple of years and that day I'd had it. I was not in the best temperament so I yelled and cursed him out, out of ongoing frustration with his weird personality. Groom is within walking distance from me so against my better judgement I attempted to make a new appointment today for my dog. It was rejected. So I called (twice) because Jeffrey canceled the nail clipping appointment I made. The phone just rang and rang and rang. Saturday afternoon there's no reason to not pick up the phone. So I called with a different number, he picks up and proceeds to tell me he canceled my appointment, because of what occurred in April and that he told Jennifer. Who I never see in the shop anymore. I ask to speak to Jennifer and he tells me in his usual rude manner that she'll be in Wednesday. At no time did Jennifer call me to discuss what happened, and now her husband has taken the liberty to cancel appointments of a longtime customer because he has absolutely no ability to interact with human beings in a normal manner. The groomers there who take care of my dog are fine. Unfortunately I have to go through this strange man to get the service I need for my dog. I cussed him out, again, and hung up the phone. I never get this angry but anyone who has dealt with his guy can relate. Just like the reviewer below me. I'm taking my dog to a new groomer, but my advice is to not have your husband as a business partner just because you're married to him. Your company will continue to receive negative reviews and lose clients. Find an actual professional who has the personality to deal with human beings. *** I was messaged by Jennifer ( or Jeffrey using her name) and told that her and her husband have the right to "deny service to customers that are rude." Not sure why they didn't post this publicly. And I guess it's ok for the owners to disrespect the customers. Got it. At any rate, they'll definitely never get my money again. read more

They are extremely patient with my 14-year old dog who is a bit difficult in his older age. Thank you!!

My golden retriever Lucy just came home from seeing Keyri at GROOM looking like a whole new dog. This is the best clipping and grooming she has ever gotten, absolutely beautiful! Thank you, Keyri, and owners Jeffrey & Jennifer, for providing such reliable and excellent service! You are the best around! Rose L. read more

My 7 year old Maltese had never been professionally groomed - I have always given him home haircuts. This morning, I took him to Groom and we both had a wonderful experience. I have a small dog (under 10 lbs.) and was terrified of him being surrounded by dogs 10 times his size. But Groom had a separate play area especially for him. Jeffrey held my little guy and made him feel safe and secure This place should be called "Dog's Day Spa". His new haircut makes him look like a show dog. I could not have asked for more. I highly recommend this place for owners of small or nervous dogs! read more

GROOM! Salon - "I had a super time at Groom! - Pet Groomers Near Me - Silver Spring, Maryland

Been here twice. Seamless drop off and pick up process. Usually my pup is ready within 2.5hrs, and best of all super pleased with the groom each time. A tangle behind the ear were missed the first time, but after I mentioned it all the knots were smoothed out the second time. Please keep up the quality of service!! I'm definitely coming back. read more

GROOM! Salon - Cavapoo after her summer cut. - Pet Groomers Near Me - Silver Spring, Maryland

This was our second visit to GROOM! and we were so pleased. The staff is very friendly and the place is very clean! I feel like we found the perfect place for our pup! read more

GROOM! Salon - Pet Groomers Near Me - Silver Spring, Maryland

I'd been traveling a bit of a distance to a groomer closer to where I used to live because I hadn't found a groomer in the Silver Spring area. My search is over Jennifer, the owner was great and she and a groomer sat together to discuss what was best. When I picked up my yorkie he looked great. Best of all, they don't cage the dogs, so he got some run time in. This is my new groomer. read more

Happy to have found GROOM! We had tried a couple of different places and I was unhappy with the experience. This is now the third time I have taken my dog to GROOM and I am happy. My dog looks great each time. They groom him exactly the way I requested. It is more expensive but so far is worth it for the final product! Each time! read more

Frankie, 1.5 yo Goldendoodle, had a great experience at GROOM! This was his first groom and Jenifer did everything to make us feel comfortable. Frankie looks great and we will definitely be returning! read more

GROOM! Salon - After groom - Pet Groomers Near Me - Silver Spring, Maryland

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I wouldn't bring my dog anywhere else! They do a great job and keep his picture on file for accuracy. If I want something changed they're always open to accommodate that. Very appreciative. Been a customer for 3 years now! read more

Unfortunately the prices not accurate online versus in store. They also trimmed my dogs feet wo asking which I would have told them not to do if they had checked. I felt like the staff was nice overall but also just a little short with me about everything. read more

I live in the neighborhood so I decided to give them a try. I have a small pup, 16 years old, blind, has many old lady bumps throughout her body and feet, and typically starts to tremor when we walk into the groomers, so I had concerns trying out a new place. I was met outside across from Papa John's, handed her over, and she was finished very quickly. Picked her up at the same location. My girl was adorable as could be with bows in her hair. She was trimmed exactly as I asked and care was taken around all of her bumps. The streamlined process was very easy. Price was comparable to other private and chain establishments. As I said, she was done in a very timely manner, and I was very satisfied with the outcome. I will definitely be back! THANK YOU GROOM read more

Groom was great! One of the handlers met my dog and I outside and even though my dog was nervous they took great care of him! They texted me when it was time to pick him up and I called when I was outside to pick him up and he came out so happy and clean and in a tie! Thank you for making it a great experience for my nervous pup! read more

I have a Bichon that I asked for a groom with a fluffy, round cut. I even had a picture included. They called and said her mussel (nose area) was matted, so I okayed a lower cut in that area only. They said she was on the table all blown out & only mentioned her nose area. I went to pick up my dog & her entire body was shaved. You can see the pink of her skin. I was never asked if she could have her body shaved & I know she wasn't knotted because I purposely checked & brushed her before dropping her off. The point of a groomers is to professionally groom fur, not shave a fluffy dog out of pure laziness. I won't be back. read more

GROOM! Salon - Pet Groomers Near Me - Silver Spring, Maryland

My dog has never smelled so good!!! Well, it's not like she's a stinky dog to start with but after her appointment at GROOM, she looked and smelled incredible. The team there is super nice and responsive. Looking forward to our next visit! Stella's Dad! read more

I love this place for my golden doodle, i have tried out numerous places and this place does an amazing job , my dog comes home happy and they finish in a timely manner. read more

If you're looking for a groomer I would highly recommend them. My dog is extremely anxious and I have had no problems with them. All the staff are friendly and obviously love dogs, and the dogs come out looking cute as a button each time. I've been to many different groomers in the area and this is the first one I feel 100% comfortable with. Seriously give them a try if you're looking around. read more

Amazing experience. The staff was welcoming and my dog received an amazing haircut! Probably the best one ever.

I was very impressed with how friendly, clean, and prompt they were at Groom! I would def bring my fur baby back. read more

GROOM! Salon - Sebastian's first cut at Groom! - Pet Groomers Near Me - Silver Spring, Maryland