I had previously given Groom Room a five star review because of my dog's experience with grooming. We had our dog boarded there while we were out of town because of the great experience I had. I can honestly say that I hope this place gets shut down soon. I have never in my life had an experience like I had when I picked my dog up. When I got there to get him, Lisa (the owner) wasn't there. A girl who said she was hired three days ago was. I asked for my dog, and she brought me my dog. I then asked for his things, and she said "well, what kind of things?" I had brought a blanket, three toys, a leash, and a five pound bag of food for him. She couldn't find any of it, which I assume means he didn't have his things in his kennel with him the entire weekend. Did he just sit there all day with nothing to remind him of home? Was he fed? It might sound dramatic, but when you think of your dog as your child, it's very concerning to think about him being abandoned and since they couldn't find any of his things, it sounds like he was abandoned. Also, I couldn't pay at the time that I picked him up because the owner wasn't there and she was the only one with a payment system and so my husband had to go back later today and pay. When he got there, they had found most of his things (not his food, though). She also said that they have been "rearranging the shop" and put my dog under the counter during the day so that they could watch him because "he's cute." Under the counter? Their counters are standard cabinets, with doors all along them. So was my dog in a cabinet all day? Once again, this may sound dramatic to some, but to me it's not. She lost about $15 worth of food, but she also lost my respect, my referral, and me as a customer. No dog or human deserves to be treated like that. They are completely irresponsible and this needs to be known so others know not to go there.
Shortly after I posted this review on multiple social media platforms, I received a call from Lisa, the owner. She began the conversation by calling me a liar and telling me that my review was wrong. I hung up the phone after about one minute of being harassed and called names. She also called me a liar on other social media platforms, such as their Facebook page. She also told me I was a "sad" person. I'm sorry, but that's not how you reconcile a situation that you created, Lisa. I used to be a loyal customer to you. I brought my dog in several times for grooming. In no way am I a liar. In no way am I "sad." Your business and the way you conduct yourself are sad. Lisa denied calling me on the phone and I posted my phone record under my review and only then did she apologize for "one of her employees" calling me. It wasn't an employee - it was her. She has also been creating Yelp profiles to post reviews (or telling people to create accounts to post reviews) as well as making her employees post fake reviews, which was proven when one of her former employees commented on my Facebook review telling me that Lisa asked her to post a review. read more