I had a very disappointing experience at Brandon Veterinary Clinic. While the doctor was so kind and seemed knowledgeable, the practices of the front desk staff were unethical, and communication was extremely poor.
The staff at the front desk were dismissive and unprofessional. On multiple visits, I encountered rude behavior and a lack of knowledge regarding pricing and medication details. The staff member at the front desk didn't seem to know what she was doing and kept quoting me incorrect prices, including for medication.
After the second visit, I called to inquire about the pricing and whether there might be a credit card fee included (which I would have understood), but I was told that this wasn't the case. I was quoted one price ($570) by one person, but another staff member quoted me $490, despite having a lower price on paper from previous visits. This level of miscommunication and rude behavior is completely unacceptable.
Each time I visited, I was met with staff who appeared clueless about the situation and acted entitled and dismissive. They showed no empathy when I raised concerns. When I asked about the discrepancies, the staff finally admitted that someone had missed something but refused to take responsibility for it. Instead, they insisted I still had to pay the difference, without offering a solution or any transparency.
I understand that businesses need to make a profit, and I fully support companies doing well. But I believe in honesty, respect, transparency, and the Golden Rule. It's about treating customers with kindness and being upfront about everything, especially when it comes to pricing and charges.
While the doctor is nice, this clinic could greatly benefit from focusing on ethical practices and fostering a welcoming, friendly environment for customers. Also, it's worth mentioning that all their reviews seem to have rude responses, which further shows a lack of accountability and unwillingness to take responsibility for their actions. I would not recommend this clinic to anyone who values honesty and proper treatment for their pet. read more